Enter the search criteria and click Search.

4-14 Oracle Fusion Middleware Administrators Guide for Oracle Adaptive Access Manager You can search sessions belonging to the users that belong to the organizations that you have access to.

4.7.3 Searching for a Customers Sessions by Device ID or Date Range

To search for a customers sessions by Device ID or date range: 1. Display the list of sessions for the case, as described in Section 4.7.1, Viewing a Customers Session History.

2. To search the sessions by Device ID, enter the ID of the device.

3. To search the sessions by login date range, click the calendar icons and select the start date and the end date.

4. Click Search.

4.7.4 Filtering the Session History by Authentication Status or Alert Level

To filter the list of customers sessions by authentication status or alert level 1. Display the list of sessions for the case, as described in Section 4.7.1, Viewing a Customers Session History. 2. To filter the sessions by authentication status, select the authentication status you want. 3. To filter the sessions by alert level, select the alert level you want.

4. Click Search.

4.7.5 Viewing Transactions in the Sessions History

To view the customers transactions. 1. Display the list of sessions for the case, as described in Section 4.7.1, Viewing a Customers Session History. 2. Filter the log by transactions.

3. Click Search.

4.8 Creating a CSR Case

A CSR case is a record of related customer care events and actions for a single customer. Multiple cases also provide a way of segregating unrelated issues and actions for a customer. CSR cases are used by the CSR while assisting a customer. Procedures are described in this section for creating new and like cases. Table 4–4 Sessions Search Filters Filter Description Session ID The identifier for the session. For example, 11702. Device ID The identifier for the device. For example, 1803. Auth Status The authentication status. For example, Success. Alert Level The alert level. For example, Info Transactions The transaction performed. Login Time The time the customer logged in to perform the transaction. For example, 51109.