Increment User to the Next Question

Managing Knowledge-Based Authentication 7-11 Use Case: New User Registration This section illustrates an example of the new user registration experience. The use case: You are Helen, a new Acme Corp customer. You have heard the horror stories about online identity theft and it has kept you from utilizing the online service Acme offers. This month however Acme did a customer education campaign showing the many ways customers are protected while online. You feel much better and your trust in the Acme brand has been bolstered. Today you are logging in for the first time. Directions: Complete the registration flow to log in for the first time. 1. Open the application.

2. On the first sign in page, enter user name in the User Name field and press

Continue .

3. On the second sign in page, enter password into the secure TextPad and click

Enter . The Your New Security Profile page is displayed with information about Security Image and Phrase and Security Questions and Answers. 4. Click Continue to register your security profile. The Your Security Device page is displayed with a personalized virtual authentication device. On the page you are given options to learn more about your device, obtain a new image and phrase, and upgrade to a higher security device.

5. If you want, you can select a new image and phrase by clicking the image and

phrase link or select a new device by clicking the Upgrade link. Click the image and phrase link until you find a device you want. If you clicked Upgrade and decided against the upgrade, you can revert to the default security device by clicking the Revert link.

6. Click Continue to accept the security device, image and phrase.

The Security Questions set up page is displayed. 7. Select a question from the pull-down menu, and then answer the question in the TextPad, and click Enter. 8. Repeat Step 7 until you have completed selecting the questions and entering the answers. A welcome page appears with a message that you are successfully logged in. Use Case: User Login This section illustrates an example of the user login experience. Use case: It has been a week since you completed the registration process on your laptop at work. Today you are on a business trip to another state and you are logging in on your laptop from using free Wi-Fi at a local coffee shop. Directions: Try to log in to the application using a different IP this should be a public IP and should belong to a different state. 1. Log in on your laptop using free Wi-Fi at a coffee shop in another state.

a. On the first sign in page, enter user name in the User Name field and press

Continue .

b. On the second sign in page, enter password into the secure TextPad and

click Enter.