From the Questions Search page, click the question of interest in the Search

Managing Knowledge-Based Authentication 7-19

1. Navigate to the Questions Search page, as described in

Section 7.4, Accessing Configurations in KBA Administration.

2. In the Questions Search page, search for the questions you are interested in.

3. Select the rows corresponding to the questions of interest.

4. Select the Export icon or Export from the Actions menu.

5. In the Export dialog, click the Export button.

The selected questions are exported.

7.5.8 Deleting a Question

To delete a question, follow these instructions.

1. Navigate to the Questions Search page, as described in

Section 7.4, Accessing Configurations in KBA Administration.

2. In the Questions Search page, search for the questions you are interested in.

3. Select the rows corresponding to the questions of interest and click Delete or select

Delete Selected from the Actions menu. The Delete button and Delete Selected menu item are enabled only if a question is selected. A Confirm Delete dialog is displayed with a list of questions and question IDs. 4. Click Delete to delete the questions. Deleted questions are not available for new registrations but users currently registered for these questions can continue to use them. A confirmation dialog is displayed.

5. In the confirmation dialog, click OK.

An error is displayed when you try to delete a question that is in used by a registered user. When a user tries to delete multiple questions and if a few questions are associated with the user, the system bypasses the associated questions and deletes the rest and displays a message to user that the following list was not deleted. Deleted questions are not available for new registrations but the user currently registered for these questions can continue to use them.

7.5.9 Disabling a Question

To disable a question

1. Navigate to the Questions Search page, as described in

Section 7.4, Accessing Configurations in KBA Administration.

2. In the Questions Search page, search for the question you want to disable.

3. Select the rows corresponding to the questions you want to disable.

4. Press the Deactivate button or select Deactivate from the Actions menu.

The selected questions are disabled. Alternatively, you can disable a question by clicking the hyperlinked question on the Questions Search page, and then selecting Disable in the Status field on the Questions Details page.