Ensuring that KBA PropertiesDefault Properties are Set

Managing Knowledge-Based Authentication 7-15

2. Specify criteria in the Search Filter to locate the questions and click Search.

The search filter criteria are described in Table 7–2 . If you want to reset the search parameters to the default setting, use the Reset button. The Search Results table displays a summary of questions that match the criteria specified. By default, questions are sorted on Question Name, but you can sort questions on Update Time, Created Date, Status, Question, and Category. In the Search Results table, click the question link to view more details. The Question Details page appears. Table 7–3, Question Action menu commands lists the commands that are available through the Action menu. You can select one or more questions and perform actions on those questions. Except for creating a question, edit selected, and edit category, all other operations are bulk operations. Table 7–2 Question Search Criteria Field Description Question ID The ID for the question. Question Keyword The keyword in the question. Status The status of the question: Active or disabled. Category The category to which the question belong. For example: education, pets, sports and so on. Locale The language the question is in. For example, English, Finnish, Czech, and so on. Validations Global validations. For example: Four-digit year YYYY, Month Day MMDD, and so on Answer Logic Hints A hint added to questions individually to affect the Answer Logic used to evaluate given answers. For example: Date Answer Hint. Created Date A timeframe within which the question was created Update Time A timeframe within which the question was modified. Table 7–3 Question Action menu commands Command Description New Question Creates a new question. By default, the question is enabled on create. You can create a question for any locale. Create Like Creates a new case that is similar— or like—an existing question. Edit Selected Enables you to edit the selected question. Edit Category Opens the category of the selected question. Delete Selected Deletes questions Activate Selected Activates questions Deactivate Selected Deactivates questions Import Questions Imports questions Export Selected Exports questions as .XML files