Closing Multiple Cases Auto-Status Change Escalated Cases

6 Viewing Additional Details for Investigation 6-1 6 Viewing Additional Details for Investigation OAAM provides the capability to gather detailed information about the session parameters and to allow you to drill down further into the details involved in the session. The session parameters are users, devices, locations, alerts, and fingerprints.

6.1 Details Pages Overview

The investigators are assigned to perform fraud investigation and leverages all available data, knowledge, and expertise to determine if in fact there is fraudulent activity present. The details pages provide additional details of session parameters such as user, device, location, alerts, and fingerprints and shows their relationships so that you can cross references on data points and drill in on related data. The following are examples of related data: ■ Administration groups to which the session parameters belong ■ Sessions in which the parameter was used ■ Success and failure login attempts for the parameters ■ Policies and rules executed during those sessions ■ Alerts generated for the session ■ Fingerprint information Example of relationships between parameters: You can identify what devices a single user used, which particular location was the device used, which login attempts were successful, and how many users logged in from a particular location.

6.2 Details Page Structure

Each details page provides the following items: ■ Summary of basic information such as ID, name, creation date, and other information For an example, refer to Section 6.11.1, User Details: Summary Tab. ■ Detail tabs for a view of the entitys relationship with other entities The relationships are shown through the tabs. For summaries of the tabs for each details pages, refer to: 6-2 Oracle Fusion Middleware Administrators Guide for Oracle Adaptive Access Manager – Table 6–8, User Details Tabs – Table 6–22, Location Details Tabs – Table 6–34, Device Details Tabs – Table 6–48, Fingerprint Details Tab – Table 6–57, Alert Details Tabs ■ Links to details pages for more information ■ Add to Group feature

6.3 Prerequisites

Prerequisites for viewing details pages are listed in this section.

6.3.1 Multitenant Access

To have access to details pages, ensure the multitenancy flag is disabled. If the users role is a multitenant enabled role, he may not be able to access the details pages. If multitenancy is enabled, these users cannot access any of the details pages from the sessions page or sessions search. If the multitenancy flag is disabled, these users can access details pages from the sessions page or any sessions search if the link is available. CSRs do not have access to the sessions search or details pages.

6.3.2 View Transactions in Session Details

Before you can view transactions in the Session Details page, you must set the property to show transactions to true. bharosa.trackeradmin.show.transaction.detail=true Setting the property to false turns off the display for transactions. Before using the details pages, check that the following properties are enabled. oaam.admin.detail.ip.enabled=false oaam.admin.detail.user.enabled=true oaam.admin.detail.device.enabled=false oaam.admin.detail.fingerprint.enabled=false oaam.admin.detail.alert.enabled=false oaam.admin.detail.challengecount.enabled =false

6.4 Searching for Sessions

To search for sessions: 1. Log in to OAAM Admin as an Investigator.

2. In the Navigation tree, double-click Sessions. The Sessions Search page is

displayed. Alternatively, open the Sessions Search page by: ■ Right-clicking Sessions in the Navigation tree and selecting List Sessions from the context menu.