Change the severity of the case to High. Refer to Close the case with Disposition as Confirmed Fraud. Refer to

5-42 Oracle Fusion Middleware Administrators Guide for Oracle Adaptive Access Manager

5.12 Best Practices and Recommendations

Best practices and recommendations are provided below: ■ A Fraud Investigator looks into suspicious situations either escalated from customer service or directly from alerts. ■ An Fraud Investigation Manager would want to see which cases need to be given attention by his team. ■ A Fraud Investigation Manager must routinely search for overdue cases to make sure none of the cases are pending. ■ If a customer suspects fraud, then the severity level assigned is High. For example, if the customer wants a different image, then the severity level assigned is Low. Severity levels of a case can be escalated or de-escalated as necessary. Anyone can change the severity of cases. 6 Viewing Additional Details for Investigation 6-1 6 Viewing Additional Details for Investigation OAAM provides the capability to gather detailed information about the session parameters and to allow you to drill down further into the details involved in the session. The session parameters are users, devices, locations, alerts, and fingerprints.

6.1 Details Pages Overview

The investigators are assigned to perform fraud investigation and leverages all available data, knowledge, and expertise to determine if in fact there is fraudulent activity present. The details pages provide additional details of session parameters such as user, device, location, alerts, and fingerprints and shows their relationships so that you can cross references on data points and drill in on related data. The following are examples of related data: ■ Administration groups to which the session parameters belong ■ Sessions in which the parameter was used ■ Success and failure login attempts for the parameters ■ Policies and rules executed during those sessions ■ Alerts generated for the session ■ Fingerprint information Example of relationships between parameters: You can identify what devices a single user used, which particular location was the device used, which login attempts were successful, and how many users logged in from a particular location.

6.2 Details Page Structure

Each details page provides the following items: ■ Summary of basic information such as ID, name, creation date, and other information For an example, refer to Section 6.11.1, User Details: Summary Tab. ■ Detail tabs for a view of the entitys relationship with other entities The relationships are shown through the tabs. For summaries of the tabs for each details pages, refer to: