Edit any of these fields if you want.

5-14 Oracle Fusion Middleware Administrators Guide for Oracle Adaptive Access Manager ■ Other

4. Click Submit.

A confirmation dialog is displayed.

5. Click OK.

5.6.3.2 Configuring Auto Change for Case Status

To enable Auto Change of Case Status set the following parameter: customercare.case.autostatuschange.enum.flowone.enabled=true To disable Auto Change of Case Status set the following parameter: customercare.case.autostatuschange.enum.flowone.enabled=false Configurable actions create cases with a status of New. When the case is opened, the status is changed to Pending. For these cases to change from New to Pending automatically on access, configure the following properties: customercare.case.autostatuschange.enum.flowone=1 customercare.case.autostatuschange.enum.flowone.name=Flow onecustomercare.case.autostatuschange.enum.flowone.description=Status flow onecustomercare.case.autostatuschange.enum.flowone.enabled=true customercare.case.autostatuschange.enum.flowone.from=new customercare.case.autostatuschange.enum.flowone.to=pending Escalated cases have a Case Status of Escalated. When the case is opened, the status is changed to Pending. For cases to change from Escalated to Pending automatically on access, configure the following properties: customercare.case.autostatuschange.enum.flowtwo=2 customercare.case.autostatuschange.enum.flowtwo.name=Flow Two customercare.case.autostatuschange.enum.flowtwo.description=Status flow two customercare.case.autostatuschange.enum.flowtwo.enabled=true customercare.case.autostatuschange.enum.flowtwo.from=escalated customercare.case.autostatuschange.enum.flowtwo.to=pending customercare.case.autostatuschange.enum.flowtwo.casetype=agent The action log for the auto-change is created with the entry, Status changed on access by the system.

5.6.4 Closing Cases

After an investigator finishes investigating a situation and comes up with a conclusion, he can change the status to close the case and give a disposition.

5.6.4.1 Closing a Case Manually

To close a case manually:

1. In the Case Details page, click More Actions and select Change Status.

The Change Status dialog appears. 2. In the Status list, select Closed. 3. Select a disposition. Choices for the disposition are the following: ■ Confirmed Fraud