Third Party Monitoring TPM

Monthly Progress Report June 2013 Western I ndonesia National Roads I mprovement Project 34

6.4.4 Complaint Handling System CHS

The implementation of these activities will collaborate with MIS Specialist to develop the system to the WINRIP website. The web is being developing by MIS Specialist. These activities will be done about the end of the year 2013 until the beginning of year 2014. Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the management of CHS as follows: • Formation of the Complaints Handling Unit CHU. • Preparation of Complaints Register and the complaints address. • Preparation of Complaint Handling Procedure. • The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of investigation. • The establishment of the Complaint Handling Commission Executing Agency. • Preparation of the device for Executing Agency. • The development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, contractors and Consultants.  Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints In the implementation of Complaint Handling System CHS essentially there are four main components as follows: • Data Entry. • Complaint Registration. • Complaint Assessment. • Field Investigation and Analysis. • Problem Solving and taking the Decision For the Complaint Handling System CHS subject, until the end of June, 2013 were did not been started . The Works Plan Activities for CHS is shown in Annex F3.

6.4.5. Publication Disclosure

Activities for Public Disclosures and Transparencies will be done in lines on the training of Project Management Manual PMM and Financial Monitoring Report FMR or other relevant trainings. And inputting the data or upload the articles will be done to website of WINRIP, now position is not yet developing by Management Information System Specialist. Progress of publication disclosure and transparency activities partly been done Monthly Progress Report June 2013 Western I ndonesia National Roads I mprovement Project 35 through training, as has been reported in section 6.3 above. The Works Plan Activities for Publication Disclosure is shown in Annex F4.

6.5 Road Safety Audit

Since the Senior Road Safety Audit Engineer has been mobilized on 1 st May 2013, technical design review which is AWP2 and AWP-3 sub-projects in aspect of road safety has been implemented, and then Comment and Recommendation for the DED which were prepared and completed respectively by P2JN or DSC, have been made in response to recommendation of the links for betterment and their implementation under Annual Works ProgramsAWP-2,3, and consists of Quality Assurance Road Safety Audit of Technical Assistance for National Highway through site visiting, review of prepared drawing report, had an official meeting with stakeholder which is for Full design review and technical advisory. The CTC shall compile all the road safety recommendation in the road safety audit reports which shall be part of the technical reports. Project performance of road safety audit is as following component. • All activities which have undertaken during this month. - Post Review, Site Visiting and Full Design Review for the DEDDetailed Engineering Design which is prepared by P2JN and BINTEK. - Presentation meeting with the P2JN, PPK, BINTEK officials. - Technical Review and Road Safety Review Report for 7 Packages to Full-Review and Technical Assistance. - Technical Advisory for the DED which is 10 Packages prepared by DSC. • Current status of the project for technical field as of the end of this month.

6.5.1 All activities which have undertaken during this month Date

Activity 5 June 2013 Attendance the Meeting for WINRIP Progress and Mission at Bappenas office The CTC teamTeam leaders, senior highway engineer, senior road safety auditor joined the world bank meeting to discuss about WINRIP Progress and Mission at the Bappneas office on 5th June 2013 in Jakarta. from 1 June 2013 to 14 June 2013 Preview for DEDdetailed engineering design of AWP-2 in Bengkulu province Design Preview of 4 packages in bengkulu province has carried out by the CTC technical review teamsenior highway engineer, senior road safety auditor in order to assess and identify major issues in aspect of highway road safety for the DED, in advance. and then so as to make sure identified issues through site visiting. • Project List for Technical Preview 4 Pacakges in Bengkulu - No.11 BANTAL - MUKOMUKO Link No.015.2, Bengkulu Province - No.13 SP.RUKIS - TJ.KEMUNING Link No.006.0 , Bengkulu Province - NO.6 PS.PEDATI - KERKAP Link No.010.0 , Bengkulu Province - No. 19 LAIS - BINTUAN Link No.009.1 , Bengkulu Province from 12 June 2013 to 14 June 2013 Project Explanation Site Visit for AWP-1 in Lampung province The CTC teamsenior highway engineer, highway engineer attended the meeting of project