KEANGGOTAAN DAN KEPATUHAN MEMBERSHIP AND COMPLIANCE
KEANGGOTAAN DAN KEPATUHAN MEMBERSHIP AND COMPLIANCE
Pelaksanaan Pelatihan dan Sosialisasi Implementation of Training and Socialization Sebagai bentuk komitmen Perusahaan dalam upaya As an implementation of the Company’s commitment in meningkatkan pemahaman AK terhadap operasional sistem increasing understanding of CM about system operations as well serta pengenalan terhadap produk dan jasa layanan baru as introducing new KPEI’s products and services, this division KPEI, divisi ini terus menyelenggarakan pelatihan reguler dan
continued to provide regular training and socialization for CM sosialisasi kepada AK dan partisipan lain. Pelaksanaan pelatihan
and other participants. The training was held regularly to address reguler tersebut dilakukan secara rutin dengan berbagai topik
various topics and scheduled for 1 (one) year period. Besides pembahasan dan sudah terjadwal untuk periode 1 (satu) regular training, KPEI also accommodated on request training tahun. Disamping pelatihan reguler, KPEI juga mengakomodir
proposed by CM.
permintaan pelatihan khusus dari AK. Sepanjang 2017, KPEI mengadakan 18 (delapan belas) kali
Throughout 2017, KPEI provided 18 (eighteen) regular trainings, pelatihan reguler, 6 (enam) kali pelatihan on request dan 5 (lima)
6 (six) on-request trainings, and 5 (five) socialization activities. The kali kegiatan sosialisasi. Jumlah peserta yang mengikuti kedua
number of participants for the trainings were 186 (one hundred jenis pelatihan tersebut sebanyak 186 (seratus delapan puluh
and eighty six).
enam) peserta. Data pelatihan dan sosialisasi selengkapnya tersaji dalam tabel
The detailed training and socialization data is presented in the di bawah ini:
table below:
Pelatihan Reguler Regular Training
TOPICS TOPICS
MATERI
JUMLAH PELAKSANAAN JUMLAH AK/PARTISIPAN LAIN
JUMLAH PESERTA
NUMBER OF ACTIVITIES
NUMBER OF CMs/OTHER
TOTAL PARTICIPANTS
PARTICIPANTS
Kliring & Penyelesaian Ekuiti 4 16 26 Clearing & Settlement of Equity
KPEI New Risk Management 5 30 44 KPEI New Risk Management Kliring dan Penyelesaian KBIE
3 20 27 Clearing & Settlement of Index Future
Pinjam Meminjam Efek 3 22 28 Securities Borrowing and Lending
Institutional Delivery of Equity 3 22 30 Institutional Delivery of Equity
114 LAPORAN TAHUNAN 2017 ANNUAL REPORT | PT Kliring Penjaminan Efek Indonesia
Reaching the Highest Achievements
Pelatihan On Request on Request Training
MATERI
JUMLAH PELAKSANAAN
JUMLAH AK
JUMLAH PESERTA
TOPICS
NUMBER OF ACTIVITIES
NUMBER OF CM
TOTAL PARTICIPANTS
Trading Limit 1 1 2 Trading Limit Kliring & Penyelesaian Ekuiti
4 4 25 Clearing & Settlement of Equity
Mekanisme Kliring Electronic 1 1 4 Electronic Trading Platform Trading Platform pada Sistem
(ETP) Clearing Mechanism e-BOCS
on e-BOCS System
Jumlah 6 6 31 Total
Sosialisasi AK dan Partisipan Socialization for CMs and Participant
MATERI
TANGGAL PELAKSANAAN
TOPICS
DATE
Hands on Enhancement Architecture e-CLEARS
Hands on Enhancement Architecture e-CLEARS Mekanisme Kliring ETP pada Sistem e-BOCS
11-13 Januari January 2017
ETP Clearing Mechanism on e-BOCS System Kliring Transaksi Obligasi
29 Maret March 2017
Clearing of Bond Transaction FGD Implementasi Operasional Enhancement Archi-
2 Mei May 2017
FGD Enhancement Architecture e-CLEARS EAE tecture e-CLEARS
5 Juni June 2017
Operational Implementation Perluasan Peran Bank Kustodian dalam Proses
Expansion of Custodian Bank’s Role in the Process Penyelesaian Transaksi Bursa
30 Agustus August 2017
of Securities Exchange Transaction Settlement
Customer Satisfaction Survey 2017 Customer Satisfaction Survey 2017 Dalam rangka menerapkan nilai inti Perusahaan yakni Customer
In order to implement the Company’s core values of Customer Focus dan Achievement of Excellence serta untuk memenuhi
Focus and Achievement of Excellence as well as to meet the ketentuan Pedoman Mutu Sistem Manajemen Mutu ISO 9001,
requirements of the Quality Management System Standard of ISO Perusahaan secara berkala melakukan kegiatan Survei Kepuasan
9001, the Company periodically conducts a Customer Satisfaction Pelanggan (Customer Satisfaction Survey/CSS). Kegiatan Survey (CSS). CSS is carried out to learn the perspectives and CSS dilakukan untuk mengetahui pandangan dan penilaian views of CM on KPEI’s services in order to improve the Company’s AK terhadap layanan KPEI serta sebagai upaya meningkatkan
quality of clearing and guarantee services to CM. kualitas layanan jasa kliring dan penjaminan kepada AK.
Jumlah keseluruhan responden yang mengikuti CSS 2017 adalah There were 105 (one hundred and five) Active CM participating in 105 (seratus lima) AK Aktif.
CSS 2017.
Rincian hasil CSS selengkapnya adalah sebagai berikut: The detailed CSS results were as follows: a. Tingkat Kepuasan AK untuk kategori pernyataan terkait
a. The Satisfaction Level of CM for the category related to Service Pelayanan Petugas Operasional Kliring dan Penyelesaian,
of Clearing and Settlement Operational Officers, Clearing and Proses Kliring dan Penyelesaian, Pinjam Meminjam Efek,
Settlement Process, Securities Borrowing & Lending, Risk Manajemen Risiko, Pengelolaan Agunan, Sistem Teknologi
Management, Collateral Management, Information Technology Informasi, Hukum dan Keanggotaan, Website dan Customer
System, Legal and Membership, KPEI Website and Customer Care KPEI diperoleh skor total sebesar 79.19% atau 3.96 dari
Care was 79.19% or 3.96 in the scale of 1-5. skala 5. b. Tingkat Kepuasan AK untuk kategori pernyataan Layanan
b. The Satisfaction Level of CM for the category of General KPEI KPEI Secara Umum, diperoleh skor total sebesar 80.39%
Services was 80.39% or 4.02 in the scale of 1-5. atau 4.02 dari skala 5.
LAPORAN TAHUNAN 2017 ANNUAL REPORT | PT Kliring Penjaminan Efek Indonesia 115
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