DAFTAR ISI HALAMAN JUDUL ·············· ···························· ······················· i
HALAMAN PERNYATAAN ORISINALITAS ········ ······················· ii HALAMAN PENGESAHAN ··· ···························· ······················· iii
KATA PENGANTAR ············ ···························· ······················· iv HALAMAN PERSETUJUAN PUBLIKASI ·············· ······················ vi
ABSTRAK ·························· ···························· ······················· vii DAFTAR ISI ························ ··························· ······················· ix
DAFTAR TABEL ················· ····························· ······················ xi DAFTAR GAMBAR ·············· ···························· ······················· xii
DAFTAR LAMPIRAN ············ ··························· ······················· xiii BAB I PENDAHULUAN
1.1
Konteks Masalah ·································································· 1 1.2
Fokus Masalah ···································································· 6 1.3
Tujuan Penelitian ································································· 6 1.4
Manfaat Penelitian ································································ 6
BAB II KAJIAN PUSTAKA 2.1
Perspektif Paradigma Kajian ···················································· 7 2.2
Kajian Pustaka ····································································· 8 2.2.1 Komunikasi Intrapersonal ················································· 8
2.2.2 S – O – R ···································································· 10 2.2.3 Konsep Diri ································································· 11
2.2.4 Disonansi Kognitif ························································· 15 2.2.5 Penilaian Sosial ····························································· 18
2.2.6 Emosi ········································································ 19 2.2.7 Fobia ········································································· 21
2.2.8 Hipnoterapi ·································································· 24
2.3 Model Teoretik ···································································· 31
BAB III METODOLOGI PENELITIAN 3.1
Metode Penelitian ································································· 32 3.2
Objek Penelitian ··································································· 32 3.3
Subjek Penelitian ·································································· 32 3.4
Kerangka Analisis ································································· 33 3.5
Teknik Pengumpulan Data ······················································· 33 3.5.1 Penentuan Informan ························································ 34
3.5.2 Keabsahan Data ····························································· 34 3.5.3 Metode Pengumpulan Data ··············································· 35
3.6 Teknik Analisis Data ····························································· 36
Universitas Sumatera Utara
BAB IV HASIL DAN PEMBAHASAN 4.1
Diskripsi Lokasi Penelitian ······················································ 37 4.1.1 Sejarah Singkat ····························································· 37
4.1.2 Profile Klinik Tranzcare ··················································· 38 4.1.3 Tahapan Penangan ························································· 38
4.1.4 Ketentuan Umum ··························································· 39
4.2 Diskripsi Subjek Penelitian ······················································ 40
4.3 Profile Informan ··································································· 48
4.3.1 Informan ····································································· 48 4.3.2 Informan Tambahan ························································ 54
4.4 Hasil Pengamatan dan Wawancara ············································· 55
4.5 Pembahasan ········································································ 92
BAB V SIMPULAN DAN SARAN 5.1
