Support from Cambridge International

1.1 Support from Cambridge International

We provide a wide range of support for exams officers. This section takes you through the support we offer and tells you how to access it.

Our website: www.cambridgeinternational.org

Customer Services address:

Email: info@cambridgeinternational.org

Customer Services

Telephone: +44 1223 553554 Cambridge Assessment International Education Fax: +44 1223 553558

1 Hills Road, Cambridge, CB1 2EU United Kingdom

Please tell us your centre name and number when you contact us. Associate Centres should contact their Cambridge Associate with any queries.

1.1.1 Cambridge International website

• updates on new services

• a look ahead to the next month.

Visit our website for information about:

• administering our exams We send the newsletter to all Cambridge International • schools and Cambridge Associates. If you work in a

our programmes and qualifications Cambridge International school or for a Cambridge • syllabuses and specimen papers Associate and you do not receive it please contact

• latest news and events Customer Services (info@cambridgeinternational.org). • professional development

Read the latest newsletter at

• our blog. www.cambridgeinternational.org/examsofficersguide Go to www.cambridgeinternational.org

Cambridge Associates should send relevant information from the newsletter to their Associate

1.1.2 Cambridge Exams Officers’ Guide

Centres.

This is our step-by-step guide to delivering Cambridge International exams where you can access

Important information

administrative documents and forms, CIE Direct and

a wide range of support materials. Monthly calendars

If you do not read the newsletter or if you

showing all your key dates and activities are also unsubscribe from receiving it you will miss out on available from the Cambridge Exams Officers’ Guide.

important information about administering our exams.

Visit the guide at www.cambridgeinternational.org/examsofficersguide

1.1.3 Cambridge Exams Officer eNewsletter

1.1.4 The ‘Help’ section of our website

The newsletter delivers updates straight to your inbox The ‘Help’ section of our website contains an online at the beginning of every month. It includes:

bank of answers to frequently asked questions about our exams and services. Simply type your question into

• reminders about key dates and activities for that the search box or use the menu to guide you. The ‘FAQs

month and Important Announcements’ section alerts you to • guidance on key processes

key information.

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Our ‘Help’ section:

1.1.7 Secure exchange area

• saves you time The secure exchange area is available for specific • contains more than 1200 answers

syllabuses that require internally assessed samples to be • is reviewed and updated daily

digitally transferred to us. We will send centres taking • these syllabuses the relevant instructions before the

is available 24 hours a day.

exam series.

Visit www.cambridgeinternational.org/help

1.1.8 School Support Hub

1.1.5 CIE Direct

The School Support Hub is a valuable resource for CIE Direct is a secure online tool for our exams officers.

teachers. We send you login details when your centre It allows you to:

registers with Cambridge International. Visit the School • make and submit final entries

Support Hub for:

• submit internally assessed marks and forecast grades • syllabus booklets – they give teachers all the • download files, such as provisional and final

information they need to deliver the subject and timetables and results files

prepare candidates for the exam • submit enquiries about results

• specimen papers showing examples of what • question papers will look like and specimen mark

view our fees list in the ‘My Messages’ section. schemes detailing how marks would be assigned to The site is password protected. After we have registered

the specimen papers – we produce these for new or your centre we send you login details by email. Keep

revised syllabuses and we only update them when these details secure. If you forget your password contact

there is a significant revision to the syllabus booklet Customer Services (info@cambridgeinternational.org).

• past question papers

If the exams officer changes at your centre send us • mark schemes and grade thresholds your new exams officer’s contact details as soon as

possible by completing Preparation – Form 6. This form • schemes of work – suggested teaching programmes

is available from CIE Direct.

and teaching activities • online discussion forums – a place for teachers to share ideas, resources, questions and answers

Important information

• Principal Examiner Reports – these are produced You will automatically be logged out of CIE Direct

for particular qualifications and subjects at the end after 20 minutes of inactivity.

of each series. The reports are written by Principal Examiners and moderators, and give an overview of how all the candidates performed.

Cambridge Associates/

The member of staff at your centre with access to

Associate Centres

the School Support Hub is called the ‘School Support coordinator’. They create logins for teachers by

Cambridge Associates can contact Customer accessing the administration pages of the website. They Services to request access to CIE Direct for their are also responsible for authorising training bookings Associate Centres. Once the account has been for teachers at their centre. If the coordinator forgets set up, we will upload login details to the ‘My their password they should contact Customer Services Messages’ section of the Cambridge Associate’s (info@cambridgeinternational.org). CIE Direct account. The Cambridge Associate must

pass the relevant login details securely to their

Access the School Support Hub

Associate Centre(s). www.cambridgeinternational.org/support

1.1.6 Digital file despatch area

The digital file despatch area of our website is where we upload confidential materials as digital files instead of sending in hard copy. It is for specific centres and exams only. If you need access to the digital file despatch area we will send you the relevant instructions.

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1.1.9 Cambridge Primary Checkpoint and Cambridge Lower Secondary Checkpoint

To find specific Cambridge Primary Checkpoint and Cambridge Lower Secondary Checkpoint information in this > Cambridge Handbook, see the index.

We will give you access to the relevant secure websites depending on what qualifications you offer.

These websites contain a range of materials to help teachers plan and deliver the programmes, including:

• curriculum frameworks • teacher guides • schemes of work • planning templates • past question papers and mark schemes • recommended published resources • end of series reports.

For more information visit: https://primary.cambridgeinternational.org https://lowersecondary.cambridgeinternational.org Contact Customer Services if you do not have login

details for these sites.

1.1.10 Communications toolkit

The communications toolkit is the place to go if you are planning an open day or parents' evening, or if you want to announce your status as a Cambridge International school. You will find presentations, videos, posters, event banners, press releases and more.

Everything is free to access. If you want to download your customer logo you will be asked to log in using your centre number.

Access the communications toolkit at www.cambridgeinternational.org/toolkit

1.1.11 Syllabus updates

Keep up to date with changes to the syllabuses taught at your centre by signing up for syllabus updates at www.cambridgeinternational.org/syllabusupdates. We will then email you details of any changes to syllabuses in your subject area including:

• new syllabuses • revisions to content and assessment of existing syllabuses • syllabuses we are withdrawing.

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