92
Tabel 4.29 Discount 10 with Credit Card Mega Bank
Profitable Answer
Frequency Percent
Strongly Disagree Disagree
Neutral 9
9 Agree
51 51
Strongly Agree 40
40 Total
100 Source: Primary data Processed 2016
The table above 4.29 explain that 40 or 40 of respondents stated strongly agree, 51 or 51 of respondents agreed, 9 or 9 of
respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the
statement that Discount 10 with credit card bank mega profitable.
3. Descriptive Customer Satisfaction X
3
In the study Customer Satisfaction X3 used six of the
questions to measure the quality of services, namely:
93
Table 4.30 I feel Satisfied with the Products that Carrefour
Offered Answer
Frequency Percent
Strongly Disagree Disagree
1 1
Neutral 15
15 Agree
56 56
Strongly Agree 28
28 Total
100 100
Source: Primary data Processed 2016
From the table above 4.30 explain that 28 or 28 of respondents stated strongly agree, 56 or 56 of respondents
agreed, 15 or 15 of respondents expressed a neutral, 1 or 1 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that I feel satisfied with the products that Carrefour offered.
94
Table 4.31 I feel Satisfied with the Benefits Provided in
Carrefour while Shopping Answer
Frequency Percent
Strongly Disagree Disagree
2 2
Neutral 10
10 Agree
56 56
Strongly Agree 32
32 Total
100 100
Source: Primary data Processed 2016 From the table above 4.31 explain that 32 or 32 of
respondents stated strongly agree, 56 or 568 of respondents agreed, 10 or 10 of respondents expressed a neutral, 2 or 2 of
respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that benefits provided in Carrefour
while shopping.
95
Table 4.32 I feel Satisfied that Carrefour Products are Suitable
with the Price. Answer
Frequency Percent
Strongly Disagree Disagree
1 1
Neutral 8
8 Agree
54 54
Strongly Agree 37
37 Total
100 100
Source: Primary data Processed 2016 From the table above 4.32 explain that 37 or 37 of
respondents stated strongly agree, 54 or 584 of respondents agreed, 8 or 8 of respondents expressed a neutral, 1 or 1 of
respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that i feel satisfied that Carrefour
products are suitable with the price.
96
Table 4.33 Products that I Bought Meet My Expectation
Answer Frequency
Percent
Strongly Disagree Disagree
Neutral 10
10 Agree
50 50
Strongly Agree 40
40 Total
100 100
Source: Primary data Processed 2016
From the table above 4.33 explain that 40 or 40 of respondents stated strongly agree, 50 or 50 of respondents agreed, 10 or 10 of
respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement
that products that I bought meet my expectation.
97
Table 4.34 The Product Quality that Carrefour Offers is in
Appropriate as I Expected Answer
Frequency Percent
Strongly Disagree Disagree
Neutral 12
12 Agree
58 58
Strongly Agree 30
30 Total
100 100
Source: Primary data Processed 2016
From the table above 4.34 explain that 30 or 30 of respondents stated strongly agree, 58 or 58 of respondents agreed, 12 or 12 of
respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement
that product quality that Carrefour offers is in appropriate as i expected.
98
Table 4.35 I Feel Satisfied with the Services that Carrefour
Provide Answer
Frequency Percent
Strongly Disagree Disagree
Neutral 7
7 Agree
62 62
Strongly Agree 31
31 Total
100 100
Source: Primary data Processed 2016
From the table above 4.35 explain that 31 or 31 of respondents stated strongly agree, 62 or 62 of respondents
agreed, 7 or 7 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that i am satisfied with the services provided while shopping at Carrefour.
4. Descriptive Customer Loyalty Y
