Descriptive Customer Satisfaction X

92 Tabel 4.29 Discount 10 with Credit Card Mega Bank Profitable Answer Frequency Percent Strongly Disagree Disagree Neutral 9 9 Agree 51 51 Strongly Agree 40 40 Total 100 Source: Primary data Processed 2016 The table above 4.29 explain that 40 or 40 of respondents stated strongly agree, 51 or 51 of respondents agreed, 9 or 9 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that Discount 10 with credit card bank mega profitable.

3. Descriptive Customer Satisfaction X

3 In the study Customer Satisfaction X3 used six of the questions to measure the quality of services, namely: 93 Table 4.30 I feel Satisfied with the Products that Carrefour Offered Answer Frequency Percent Strongly Disagree Disagree 1 1 Neutral 15 15 Agree 56 56 Strongly Agree 28 28 Total 100 100 Source: Primary data Processed 2016 From the table above 4.30 explain that 28 or 28 of respondents stated strongly agree, 56 or 56 of respondents agreed, 15 or 15 of respondents expressed a neutral, 1 or 1 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that I feel satisfied with the products that Carrefour offered. 94 Table 4.31 I feel Satisfied with the Benefits Provided in Carrefour while Shopping Answer Frequency Percent Strongly Disagree Disagree 2 2 Neutral 10 10 Agree 56 56 Strongly Agree 32 32 Total 100 100 Source: Primary data Processed 2016 From the table above 4.31 explain that 32 or 32 of respondents stated strongly agree, 56 or 568 of respondents agreed, 10 or 10 of respondents expressed a neutral, 2 or 2 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that benefits provided in Carrefour while shopping. 95 Table 4.32 I feel Satisfied that Carrefour Products are Suitable with the Price. Answer Frequency Percent Strongly Disagree Disagree 1 1 Neutral 8 8 Agree 54 54 Strongly Agree 37 37 Total 100 100 Source: Primary data Processed 2016 From the table above 4.32 explain that 37 or 37 of respondents stated strongly agree, 54 or 584 of respondents agreed, 8 or 8 of respondents expressed a neutral, 1 or 1 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that i feel satisfied that Carrefour products are suitable with the price. 96 Table 4.33 Products that I Bought Meet My Expectation Answer Frequency Percent Strongly Disagree Disagree Neutral 10 10 Agree 50 50 Strongly Agree 40 40 Total 100 100 Source: Primary data Processed 2016 From the table above 4.33 explain that 40 or 40 of respondents stated strongly agree, 50 or 50 of respondents agreed, 10 or 10 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that products that I bought meet my expectation. 97 Table 4.34 The Product Quality that Carrefour Offers is in Appropriate as I Expected Answer Frequency Percent Strongly Disagree Disagree Neutral 12 12 Agree 58 58 Strongly Agree 30 30 Total 100 100 Source: Primary data Processed 2016 From the table above 4.34 explain that 30 or 30 of respondents stated strongly agree, 58 or 58 of respondents agreed, 12 or 12 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that product quality that Carrefour offers is in appropriate as i expected. 98 Table 4.35 I Feel Satisfied with the Services that Carrefour Provide Answer Frequency Percent Strongly Disagree Disagree Neutral 7 7 Agree 62 62 Strongly Agree 31 31 Total 100 100 Source: Primary data Processed 2016 From the table above 4.35 explain that 31 or 31 of respondents stated strongly agree, 62 or 62 of respondents agreed, 7 or 7 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly disagree with the statement that i am satisfied with the services provided while shopping at Carrefour.

4. Descriptive Customer Loyalty Y