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goods. 4 Exchange and cancellation can be done in all Carrefour
in Indonesia. Underwear, Swimwear and HP cannot be returned or exchanged.
4. Carrefour Shopping Card
Carrefour shopping card that has three functions at once very useful for consumers, these functions are:
a. Installment Loan function
Can repay up to 24 months of all the shopping areas with a minimum transaction of Rp 250.000.00 including grocery
shopping day at every cash register grocery market Carrefour,
followers are very competitive.
b. Function of Credit Derivatives Can repay electronic items, home appliances, furniture and
mobile phones throughout grocery market Carrefour and other stores at the outlet of credit resources, special transactions in
Carrefour with a lower interest rate compared to other shops. c. Credit Card Functionality
Can use the Carrefour Shopping Card in over 30 million places to shop in Indonesia and abroad, and can be used to withdraw
cash from 820,000 ATMs installed Master Card logo.
5. Organizational Structure Carrefour
The organizational structure of Carrefour used are shaped line
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and staff, which is where power and responsibility are at the highest leadership is chief executive of Carrefour, the President is in charge
of five departments include: Marketing Department, Production Department, Purchasing Department, Personal Department and
Administration or Finance Department. President Director also serves as the Board of Directors who have members of as many as seven
people, was also helped by the Board of Commissioners as many as five people, all of these are members of the management Committee.
The division of labor authority and responsibility Carrefour is
as follows:
a. BOC Board of Commissioner The Board of Commissioners is the governing body investor
in Carrefour. The tasks of the Board of Directors are as
follows:
1 Choose the highest executives, change the composition of the companys capital and determine the fundamental
objectives of the company 2 Provide advice and counsel to the President
3 Review the program and the management report 4 Justifying the decisions taken by the President which
must be approved by the Board of Commissioners b. Preside Director
President has the duty and responsibility as follows:
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1 Determine the companys general discretion either into or out
2 Coordinate all activities of the company 3 Leading and directing the company in achieving
corporate goals 4 Responsible for the companys operations and report the
results of operations of the company at the AGM c. Department Development Products the duties are as follows:
1 Determine the type of product out, both technically and visually
2 Determine the quality of materials, labor, and packing 3 Solve the problems and complaints of subscriptions to
the procurement of products that will be produced 4 Create and assign samples to be produced
d. Department of Marketing This department is supervised Retail Division Manager, Store
Operations Manager, Whole Sale Manager Merchandising and Advertising Manager. The task of the marketing department is
as follows: 1 Management of marketing for all products
2 Hold a promotion and advertising efforts in improving product marketing
3 Plan a schedule direct marketing, market research
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product development and distribution plan 4 Provide a description of the global trend, and all kinds
of goods on the market e. Technical or Production
The Department is in charge of the Technical Advisor, Rubber, Factory Manager, Leather Factory and Product
Efficiency Manager. The duties are as follows:
1
Perform repairs, maintenance on machinery and warehouse
2
Maintaining standards of production quality
3
Responsible for the employees working in the production process and the use of materials
4
Responsible for the smooth running of the whole production process
f. The Personnel Department This department oversees the Industrial, Relations Manager,
Security Manager, Fire or Safety Manager, in charge and responsible for:
1 The issue of employment following the work planning, recruitment follow the work planning,
education, development, placement and termination of employment
2 Conducting negotiations and contract work
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3 Provide a guarantee of health, safety and welfare employees
4 Keeping the incoming and outgoing employees and conduct public policy on payroll
5 Hold working
relationships with
industrial companies, both the provision of assistance and
cooperation in the production and procurement of goods
g. Purchasing Department This department oversees the Local Purchasing Manager
Purchasing and Imports. The duties are as follows: 1 Make a purchase of a product and set the raw
material supply of raw materials, equipment administration and operational services firm that
production runs as it should 2 Conduct an economical purchase of any money spent
for the benefit of the company 3 Preparation of realization reports purchasing,
inventory and pricing information to the calculation department.
4 Department of Finance and Accounting This department oversees Catting Manager,
Accounting Manager, Payroll, Electrical, Data Processing
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Manager EDP, Controller, Auditor, Company Tack and the Share Registry Manager. As for the duties as follows:
a Securing the corporate property b Organize and manage the companys cash resources
c Manage the collection of accounts receivable and related legal cases such as fraud
d Coordination standardization and administrative procedures
B. Discussion of Results Questionnaire
1. Validity and Reliability Test Results
Validity is a measurement that indicates the level of accuracy of an instrument the size of the concepts studied Suharso, 2009:108.
In order to obtain primary data researchers distributing questionnaires to the respondents who shopped at Carrefour Lebak Bulus. A valid
point statement said if the value of each item statement or r value is positive and greater than r table. In the test a try out 30 respondents,
the researchers used the formula df = n – 2, so 30 – 2 = 28 and found
to be 0,361 as the value of r table.
While the reliability test is used to test the consistency of the data within a certain period, namely to determine the extent of
measurement used can be trusted or relied upon. These variables Cronbach Alpha said its own values 0,70 which means that the
instrument can be used as a reliable data collection is relatively
