98
Table 4.35 I Feel Satisfied with the Services that Carrefour
Provide Answer
Frequency Percent
Strongly Disagree Disagree
Neutral 7
7 Agree
62 62
Strongly Agree 31
31 Total
100 100
Source: Primary data Processed 2016
From the table above 4.35 explain that 31 or 31 of respondents stated strongly agree, 62 or 62 of respondents
agreed, 7 or 7 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that i am satisfied with the services provided while shopping at Carrefour.
4. Descriptive Customer Loyalty Y
In a study of customer loyalty Y is used four of the
questions to measure the quality of services, namely:
99
Table 4.36 I am Willing to Make a Repeat Purchases in
Carrefour Answer
Frequency Percent
Strongly Disagree Disagree
Neutral Agree
58 58
Strongly Agree 42
42 Total
100 100
Source: Primary data Processed 2016
From the table above 4.36 explain that 42 or 42 of respondents stated strongly agree, 58 or 58 of respondents
agreed, 0 or 0 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that i am willing to make a repeat purchases in Carrefour.
100
Table 4.37 I am Willing to Shop More Products in Carrefour
Answer Frequency
Percent
Strongly Disagree Disagree
Neutral Agree
57 57
Strongly Agree 43
43 Total
100 100
Source: Primary data Processed 2016
From the table above 4.37 explain that 43 or 43 of respondents stated strongly agree, 57 or 57 of respondents
agreed, 0 or 0 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that i am willing to shop more products in Carrefour.
101
Table 4.38 I am Willing to Tell Positive Things about Carrefour
to Friends or Collage Answer
Frequency Percent
Strongly Disagree Disagree
Neutral Agree
54 54
Strongly Agree 46
46 Total
100 100
Source: Primary data Processed 2016
From the table above 4.38 explain that 46 or 46 of respondents stated strongly agree, 54 or 54 of respondents
agreed, 0 or 0 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that I am willing to tell positive things about Carrefour to friends or collage.
102
Table 4.39 I am Willing to Recommend to Others to Shop at
Carrefour Answer
Frequency Percent
Strongly Disagree Disagree
Neutral 1
1 Agree
51 51
Strongly Agree 48
48 Total
100 100
Source: Primary data Processed 2016
From the table above 4.39 explain that 48 or 48 of respondents stated strongly agree, 51 or 51 of respondents
agreed, 1 or 1 of respondents expressed a neutral, 0 or 0 of respondent disagreed and 0 or 0 of respondents stated strongly
disagree with the statement that I am willing to recommend to others to shop at Carrefour.
D. Classical Assumption Test Results
