Reliability Test Result of Service Quality X Validity Test Result of Sales Promotion X ReliabilityTest Result of Sales Promotion X Validity Test Result of Customer Satisfaction X

154

B. Reliability Test Result of Service Quality X

1 Reliability Statistics Cronbachs Alpha N of Items .920 15 155

C. Validity Test Result of Sales Promotion X

2 Correlations q1 q2 q3 q4 q5 q6 q7 q8 total q1 Pearson Correlation 1 .722 .577 .659 .464 .327 .306 1.000 .810 Sig. 2-tailed .000 .001 .000 .010 .077 .101 .000 .000 N 30 30 30 30 30 30 30 30 30 q2 Pearson Correlation .722 1 .700 .523 .331 .331 .433 .722 .760 Sig. 2-tailed .000 .000 .003 .074 .074 .017 .000 .000 N 30 30 30 30 30 30 30 30 30 q3 Pearson Correlation .577 .700 1 .666 .472 .472 .289 .577 .760 Sig. 2-tailed .001 .000 .000 .008 .008 .122 .001 .000 N 30 30 30 30 30 30 30 30 30 q4 Pearson Correlation .659 .523 .666 1 .665 .530 .384 .659 .818 Sig. 2-tailed .000 .003 .000 .000 .003 .036 .000 .000 N 30 30 30 30 30 30 30 30 30 q5 Pearson Correlation .464 .331 .472 .665 1 .866 .736 .464 .807 Sig. 2-tailed .010 .074 .008 .000 .000 .000 .010 .000 N 30 30 30 30 30 30 30 30 30 q6 Pearson Correlation .327 .331 .472 .530 .866 1 .873 .327 .763 Sig. 2-tailed .077 .074 .008 .003 .000 .000 .077 .000 N 30 30 30 30 30 30 30 30 30 q7 Pearson Correlation .306 .433 .289 .384 .736 .873 1 .306 .698 Sig. 2-tailed .101 .017 .122 .036 .000 .000 .101 .000 156 N 30 30 30 30 30 30 30 30 30 q8 Pearson Correlation 1.000 .722 .577 .659 .464 .327 .306 1 .810 Sig. 2-tailed .000 .000 .001 .000 .010 .077 .101 .000 N 30 30 30 30 30 30 30 30 30 total Pearson Correlation .810 .760 .760 .818 .807 .763 .698 .810 1 Sig. 2-tailed .000 .000 .000 .000 .000 .000 .000 .000 N 30 30 30 30 30 30 30 30 30 . Correlation is significant at the 0.01 level 2-tailed. . Correlation is significant at the 0.05 level 2-tailed.

D. ReliabilityTest Result of Sales Promotion X

2 Reliability Statistics Cronbachs Alpha N of Items .907 8 157

E. Validity Test Result of Customer Satisfaction X

3 Correlations q1 q2 q3 q4 q5 q6 total q1 Pearson Correlation 1 .618 .127 .635 .545 .582 .731 Sig. 2-tailed .000 .503 .000 .002 .001 .000 N 30 30 30 30 30 30 30 q2 Pearson Correlation .618 1 .663 .726 .709 .664 .892 Sig. 2-tailed .000 .000 .000 .000 .000 .000 N 30 30 30 30 30 30 30 q3 Pearson Correlation .127 .663 1 .489 .614 .360 .647 Sig. 2-tailed .503 .000 .006 .000 .050 .000 N 30 30 30 30 30 30 30 q4 Pearson Correlation .635 .726 .489 1 .925 .803 .927 Sig. 2-tailed .000 .000 .006 .000 .000 .000 N 30 30 30 30 30 30 30 q5 Pearson Correlation .545 .709 .614 .925 1 .687 .905 Sig. 2-tailed .002 .000 .000 .000 .000 .000 N 30 30 30 30 30 30 30 q6 Pearson Correlation .582 .664 .360 .803 .687 1 .826 Sig. 2-tailed .001 .000 .050 .000 .000 .000 N 30 30 30 30 30 30 30 total Pearson Correlation .731 .892 .647 .927 .905 .826 1 Sig. 2-tailed .000 .000 .000 .000 .000 .000 N 30 30 30 30 30 30 30 . Correlation is significant at the 0.01 level 2-tailed. 158

F. ReliabilityTest Result of Sales Promotion X