data communications services ISDN PRA

b. portal E-Commerce

is a portal that facilitates electronic transactions by third parties or the Telkom Group, and comprises marketingselling, delivery, customer care and payment activities. E-Store is a portal that facilitates the sale of content or applications that can be downloaded directly to mobile or web devices, such as games, applications, music and so on, which are paid or free of charge. Community is a portal that provides content of interest to specific communities in the form of news, video, user generated content, articles and so on. On Device Portal is a portal installed on a mobile device to enable the user to choose, purchase and use mobile content and services.

c. media Pay TV

provides TV services via satellite or cable a wide variety of premium content including news, sport, and entertainment. Over the Top TV “OTT TV” is a TV service that customers can access via the internet. Advertisements are commercial promotions for third party products or services disseminated via digital or print media. sales, marketIng and dIstrIButIOn Telkom’s distribution strategy covers all our major services and products, including fixed wireless telephone services, but not including cellular telephone services, which are managed by our subsidiary Telkomsel. Telkom’s distribution channels are as follows: • Plasa Telkom is a walk-in customer service point, where customers have access to all Telkom’s products and services. • AM Teams are local points for the proactive, individualized management of SME, enterprise and OLO customers. They are assisted by Tele Account Managers, who manage Telkom’s SME customers through telecommunications media such as the internetwebsites and through outbound calls. • Telkom Solution House “TSH” is where enterprise customers can get information about various TIME solutions, services and products, as well as the latest technology. This information is presented through various media, including Live Demos for Free for Speedy, Hotspot, PDN and IP- Phone, Live Demos for commercial usage such as Video Conferencing, Enterprise Business Solution consultations for customized corporate TIME solutions, and simulation demos for e-Payment and VPN over Fixed Network, GSM and Flexi. • SME Centers, function as communication centers with modern office facilities, where Telkom customers can interact, and as commerce centers for e-commerce solutions. • Warung Telkom are public telecommunications kiosks that function as customer service outlets. These outlets are operated by small enterprises on a non-exclusive basis and offer basic telecommunications services such as local, long distance and international calls, fax services, and internet access. Customers can also purchase phone cards and Flexi starter packs and vouchers, as well as vouchers for other operators. For providing these services, Telkom offers such outlets discounts of 30 from normal telephone subscriber rates. • Authorized dealers and retail outlets distribute various products such as phone cards and Telkom Flexi subscriptions, starter packs and vouchers. These dealers get a discount on our products but operate on a non-exclusive basis. PT Telkom Indonesia, Tbk. 2011 Annual Report Moving Forward Beyond Telecommunications