fixed Wireless Prepaid Services cellular

h. ancillary services Mechanical and Electrical Services “ME”

the provision of electricity supply facilities owned by Telkom to partner customers. Non ME Services various support facilities owned by Telkom that are provided to partners, including space, real estate, collocation, grounding integration, towers, ducts, roof tops, and access roads. CPE Customer Premises Equipment is the ancillary telecommunications equipment located in Telkom customers’ premises.

2. Information technology “It” services

a. managed application performance ItO Cloud-Based Managed Services

are based on client server applications to support cloud computing services that can be accessed through the internet. Server-Based Managed Services are server based services that customers access through the internet or dedicated applications. IT Consulting is a consulting service for the design and development of systemsapplications, IT blueprintsmaster plans or other strategic planning documents.

b. e-paymentpayment services Billing Payment

is a service that facilitates customers’ payment transactions to service providers such as PLN, Telkom, PDAM, PJKA, and others through services provided by a collection agent such as a bank, cooperative, BPR, convenience store and so on, eliminating the need for payments to be made in person. Remittance is a money transfer service for which neither sender nor recipient need to have a bank account but must have a cellular phone on which to receive notifications. E-Money allows customers to deposit money electronically using a device or media such as a cell phone, prepaid card, or virtual account that can be accessed by internet to pay for a transaction electronically. E-Voucher or Telkom Voucher is a single voucher issued by Telkom to purchase services or refill cell phone minutes for Telkom Group products, such as Kartu As, simPATI and Flexi Trendy, prepaid TelkomVision services and Speedy Hotspot.

c. Ites Business Process Outsourcing “BPO”

is a contract-based service for the management operation of the client’s business processes. Knowledge Process Outsourcing “KPO” is a BPO service for the management of business processes that require specific competencies.

d. network centric vas Data Telephony

is a value-added IT-based data and telephone services for connectivity customers. Security is a value-added IT-based security service for connectivity customers. Server Storage is a value-added IT-based server and storage services for connectivity customers.

e. Integration services Network Hardware Integration Services

integrates and delivers connectivity for customer premises equipment CPE. Applications and Software Integration Services integrates and delivers the systems needed to integrate two or more applicationssoftware systems. Computing Hardware Integration Services integrates computerized equipment systems to support information systems for customers.

3. media edutainment

a. content Music

is presented in a range of formats, from songs or melodies, to lyrics and arrangements that are the work of one or more people. News is up-to-date content about time and location of latest events. Sport is sports information in text, video, and multimedia format. Education is content related to the world of education, which is aimed at developing a smarter nation by prioritizing exciting learning methods. Games is content accessed by users for entertainment or learning and includes skill games, mass multiplayer online “MMO” games, sports games, board games and many more. Anti Virus is content containing software to detect and remove viruses from computer systems. PT Telkom Indonesia, Tbk. 2011 Annual Report Moving Forward Beyond Telecommunications