Internet services narrowband Broadband Dial-Up Services

h. ancillary services Mechanical and Electrical Services “ME”

the provision of electricity supply facilities owned by Telkom to partner customers. Non ME Services various support facilities owned by Telkom that are provided to partners, including space, real estate, collocation, grounding integration, towers, ducts, roof tops, and access roads. CPE Customer Premises Equipment is the ancillary telecommunications equipment located in Telkom customers’ premises.

2. Information technology “It” services

a. managed application performance ItO Cloud-Based Managed Services

are based on client server applications to support cloud computing services that can be accessed through the internet. Server-Based Managed Services are server based services that customers access through the internet or dedicated applications. IT Consulting is a consulting service for the design and development of systemsapplications, IT blueprintsmaster plans or other strategic planning documents.

b. e-paymentpayment services Billing Payment

is a service that facilitates customers’ payment transactions to service providers such as PLN, Telkom, PDAM, PJKA, and others through services provided by a collection agent such as a bank, cooperative, BPR, convenience store and so on, eliminating the need for payments to be made in person. Remittance is a money transfer service for which neither sender nor recipient need to have a bank account but must have a cellular phone on which to receive notifications. E-Money allows customers to deposit money electronically using a device or media such as a cell phone, prepaid card, or virtual account that can be accessed by internet to pay for a transaction electronically. E-Voucher or Telkom Voucher is a single voucher issued by Telkom to purchase services or refill cell phone minutes for Telkom Group products, such as Kartu As, simPATI and Flexi Trendy, prepaid TelkomVision services and Speedy Hotspot.

c. Ites Business Process Outsourcing “BPO”

is a contract-based service for the management operation of the client’s business processes. Knowledge Process Outsourcing “KPO” is a BPO service for the management of business processes that require specific competencies.

d. network centric vas Data Telephony

is a value-added IT-based data and telephone services for connectivity customers. Security is a value-added IT-based security service for connectivity customers. Server Storage is a value-added IT-based server and storage services for connectivity customers.

e. Integration services Network Hardware Integration Services

integrates and delivers connectivity for customer premises equipment CPE. Applications and Software Integration Services integrates and delivers the systems needed to integrate two or more applicationssoftware systems. Computing Hardware Integration Services integrates computerized equipment systems to support information systems for customers.

3. media edutainment

a. content Music

is presented in a range of formats, from songs or melodies, to lyrics and arrangements that are the work of one or more people. News is up-to-date content about time and location of latest events. Sport is sports information in text, video, and multimedia format. Education is content related to the world of education, which is aimed at developing a smarter nation by prioritizing exciting learning methods. Games is content accessed by users for entertainment or learning and includes skill games, mass multiplayer online “MMO” games, sports games, board games and many more. Anti Virus is content containing software to detect and remove viruses from computer systems. PT Telkom Indonesia, Tbk. 2011 Annual Report Moving Forward Beyond Telecommunications

b. portal E-Commerce

is a portal that facilitates electronic transactions by third parties or the Telkom Group, and comprises marketingselling, delivery, customer care and payment activities. E-Store is a portal that facilitates the sale of content or applications that can be downloaded directly to mobile or web devices, such as games, applications, music and so on, which are paid or free of charge. Community is a portal that provides content of interest to specific communities in the form of news, video, user generated content, articles and so on. On Device Portal is a portal installed on a mobile device to enable the user to choose, purchase and use mobile content and services.

c. media Pay TV

provides TV services via satellite or cable a wide variety of premium content including news, sport, and entertainment. Over the Top TV “OTT TV” is a TV service that customers can access via the internet. Advertisements are commercial promotions for third party products or services disseminated via digital or print media. sales, marketIng and dIstrIButIOn Telkom’s distribution strategy covers all our major services and products, including fixed wireless telephone services, but not including cellular telephone services, which are managed by our subsidiary Telkomsel. Telkom’s distribution channels are as follows: • Plasa Telkom is a walk-in customer service point, where customers have access to all Telkom’s products and services. • AM Teams are local points for the proactive, individualized management of SME, enterprise and OLO customers. They are assisted by Tele Account Managers, who manage Telkom’s SME customers through telecommunications media such as the internetwebsites and through outbound calls. • Telkom Solution House “TSH” is where enterprise customers can get information about various TIME solutions, services and products, as well as the latest technology. This information is presented through various media, including Live Demos for Free for Speedy, Hotspot, PDN and IP- Phone, Live Demos for commercial usage such as Video Conferencing, Enterprise Business Solution consultations for customized corporate TIME solutions, and simulation demos for e-Payment and VPN over Fixed Network, GSM and Flexi. • SME Centers, function as communication centers with modern office facilities, where Telkom customers can interact, and as commerce centers for e-commerce solutions. • Warung Telkom are public telecommunications kiosks that function as customer service outlets. These outlets are operated by small enterprises on a non-exclusive basis and offer basic telecommunications services such as local, long distance and international calls, fax services, and internet access. Customers can also purchase phone cards and Flexi starter packs and vouchers, as well as vouchers for other operators. For providing these services, Telkom offers such outlets discounts of 30 from normal telephone subscriber rates. • Authorized dealers and retail outlets distribute various products such as phone cards and Telkom Flexi subscriptions, starter packs and vouchers. These dealers get a discount on our products but operate on a non-exclusive basis. PT Telkom Indonesia, Tbk. 2011 Annual Report Moving Forward Beyond Telecommunications