1. Home
  2. Lainnya

Internaional Airport Bandar Udara Internasional Immigraion Service Counter Loket Pelayanan Imigrasi

51 SERVICE EXCELLENCE | 03 | VI | JULI 2016

16. Internaional Airport Bandar Udara Internasional

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Changi Airport Singapore 4.2587 4.2765 4.2587 4.2063 4.2497 4.2028 3.5944 4.2248 DIAMOND 2 Kualanamu Internaional Airport 4.2042 4.0779 4.1313 4.0313 4.0998 4.0625 3.3250 4.0800 DIAMOND 3 Hongkong Internaional Airport 4.0333 4.0487 4.3000 3.9333 4.0597 4.0333 3.2000 4.0457 DIAMOND 4 Kuala Lumpur Internaional Airport KLIA 4.0152 4.0044 4.0227 4.0114 4.0119 4.0568 3.2500 4.0358 DIAMOND 5 Juanda Internaional Airport 4.0617 4.0209 4.0432 4.0370 4.0378 3.9877 3.1605 4.0112 GOLDEN 6 Soekarno Hata Internaional Airport 3.9758 3.9690 3.9355 3.9194 3.9500 3.8790 3.1532 3.9123 - 7 King Abdul Azis Airport 3.8556 3.8949 3.8333 3.8833 3.8723 3.8667 3.5333 3.8693 - 8 I Gusi Ngurah Rai Airport 4.1111 3.8949 3.8667 3.8333 3.9152 3.8000 3.1000 3.8541 - 9 Ahmad Yani Internaional Airport 3.7353 3.5362 3.5588 3.5588 3.5865 3.5588 2.8235 3.5718 - 10 Others 4.1377 4.1388 4.1739 3.9891 4.1026 3.9348 3.0870 4.0135 - INDUSTRY AVERAGE 4.0787 4.0434 4.0554 4.0000 4.0403 3.9942 3.2741 4.0158

17. Immigraion Service Counter Loket Pelayanan Imigrasi

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 ICA Changi Airport Singapore 4.2205 4.1903 4.1496 4.1732 4.1817 4.1339 3.6693 4.1568 DIAMOND 2 Counter Imigrasi Kualanamu 4.0909 4.0934 4.0758 4.0833 4.0860 4.0303 3.2273 4.0571 DIAMOND 3 Hongkong Immigraion 4.0333 3.9500 4.0000 4.0667 4.0110 4.0333 3.4333 4.0226 DIAMOND 4 Counter Imigrasi Juanda 4.0429 3.9571 4.0143 4.0143 4.0029 4.0143 3.1143 4.0088 DIAMOND 5 KLIA Immigraion 4.0000 4.0000 4.0104 4.0078 4.0046 3.9375 3.4531 3.9697 - 6 Counter Imigrasi Soekarno Hata 3.8800 3.8850 3.8900 3.8850 3.8852 3.8000 3.2600 3.8409 - 7 Counter Immigraion King Abdul Aziz 3.8000 3.8444 3.8333 3.8667 3.8401 3.7333 3.5333 3.7846 - 8 Counter Imigrasi Ahmad Yani 3.5667 3.5167 3.5556 3.5000 3.5300 3.5000 2.8000 3.5144 - 9 Others 4.1739 4.0580 4.0870 4.0217 4.0757 4.0000 3.3696 4.0364 - INDUSTRY AVERAGE 4.0266 3.9962 4.0006 4.0027 4.0048 3.9538 3.3606 3.9783 52 SERVICE EXCELLENCE | 03 | VI | JULI 2016

18. Domesic Airline Maskapai Penerbangan Lokal

Dokumen yang terkait

Hubungan Kualitas Kehidupan Kerja Perawat (Quality of Nursing Work Life) Dengan Kepuasan Pasien di Rumah Sakit Umum Daerah Indrasari Rengat

20 104 109

Pengaruh Service Quality, Trust dan Customer Satisfaction terhadap Customer Loyalty pada Pelanggan GSM Seluler Telkomsel di Grapari Gedung Selecta Medan

2 65 152

Pemberian Izin Industri Dalam Rangka Public Service Pemerintah Daerah Untuk Melakukan Upaya Pengendalian Dampak Lingkungan Hidup (Study Di Kota Medan)

0 81 163

Pemberian Izin industri Dalam Rangka Public Service Pemerintah Daerah Untuk Melakukan Upaya Pengendalian Dampak Lingkungan Hidup (Study Di Kota Medan)

0 24 137

Kontribusi teknologi informasi terhadap kepuasan dan kinerja pengguna studi kasus : sistem informasi akademik (sia) Universitas Mercu Buana

0 4 13

public service quality in good governance perspective

0 5 1

Service Quality Silabus

0 1 16

151214 MQFM 2009 11 Editorial 26 Nopember 2009

0 0 2

denhardt new public service(2)

0 0 11

Kata kunci : Service Quality, Received Service, Expected Service, Patients’ Satisfactory

0 0 14