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SERVICE EXCELLENCE | 03 | VI | JULI 2016
39. Department store Toko busana dan asesoris lainnya
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Sogo
4.0207 4.1001
4.0472 4.0814
4.0699 4.1085
3.6357 4.0899
DIAMOND 2
Matahari 3.9757
3.9793 3.9389
3.9250 3.9494
4.0568 3.5124
4.0049 DIAMOND
3 Centro
3.9427 4.0534
4.0114 4.0313
4.0197 3.9531
3.3125 3.9853
GOLDEN 4
Metro 3.8889
3.8852 3.8303
3.9000 3.8795
3.9111 3.1778
3.8958 -
5 Ramayana
3.7848 3.7640
3.7872 3.7364
3.7616 3.7136
3.0091 3.7368
- 6
Robinson 3.7442
3.6686 3.7569
3.7791 3.7407
3.6279 2.9535
3.6824 -
7 Others
3.7647 3.7696
3.7166 3.7059
3.7332 3.6765
3.2941 3.7039
- INDUSTRY AVERAGE
3.9272 3.9369
3.9102 3.9010
3.9161 3.9640
3.3863 3.9408
40. Modern Market store Toko serba ada Moderen ukuran besar dan super besar
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Carrefour
4.0394 4.0007
3.9423 3.9772
3.9869 3.9876
3.5685 3.9873
GOLDEN 2
Hypermart 3.9884
3.9855 3.9228
3.9360 3.9566
3.9651 3.3837
3.9613 GOLDEN
3 Super Indo
3.9924 3.9078
3.8788 3.8561
3.9027 3.9697
3.2727 3.9392
- 4
Giant 3.9398
3.9167 3.8835
3.8795 3.9026
3.9636 3.4045
3.9358 -
5 Lote Mart
4.0313 3.9714
3.8807 3.9375
3.9506 3.9063
3.4375 3.9265
- 6
Others 3.9597
3.7957 3.8680
3.8710 3.8663
3.8710 3.0645
3.8688 -
INDUSTRY AVERAGE 3.9919
3.9516 3.9081
3.9216 3.9401
3.9660 3.4334
3.9542
41. Electronic store Toko Elektronik
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Global Electronic
4.0000 4.0222
3.9818 3.9500
3.9852 4.1000
3.8333 4.0499
DIAMOND 2
Electronic City 3.9489
4.0571 3.9836
3.9595 3.9830
4.0180 3.6847
4.0028 DIAMOND
3 Hartono Elektronik
3.9043 4.0062
3.9621 3.9352
3.9507 3.9630
3.7685 3.9576
GOLDEN 4
Electronic Soluion 3.9907
3.9907 3.9571
3.9583 3.9706
3.7500 3.2222
3.8462 -
5 Others
3.8333 3.8802
3.9432 3.8281
3.8806 3.7500
3.3125 3.8070
- INDUSTRY AVERAGE
3.9317 4.0110
3.9690 3.9369
3.9605 3.9495
3.6372 3.9543
research conducted by :
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SERVICE EXCELLENCE | 03 | VI | JULI 2016
42. book store Toko buku
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Gramedia
3.9777 4.0168
3.9686 3.9463
3.9720 3.9921
3.7356 3.9825
GOLDEN 2
Toga Mas 3.7545
3.7848 3.7833
3.7545 3.7668
3.8545 3.0364
3.8127 -
3 Gunung Agung
3.7835 3.8059
3.8222 3.7317
3.7781 3.8415
3.3049 3.8112
- 4
Others 3.6894
3.7348 3.7449
3.7121 3.7187
3.7576 2.8485
3.7390 -
INDUSTRY AVERAGE 3.9094
3.9455 3.9150
3.8813 3.9076
3.9420 3.5489
3.9256
43. Mini Market store Toko serba ada ukuran Kecil
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Indomaret
3.9390 3.9139
3.8990 3.8918
3.9118 3.9178
3.4877 3.9151
GOLDEN 2
Alfamart 3.9519
3.9211 3.9065
3.8880 3.9182
3.9054 3.5110
3.9111 GOLDEN
3 Circle K
3.9138 3.8994
3.9052 3.8793
3.9005 3.6897
3.2414 3.7832
- INDUSTRY AVERAGE
3.9437 3.9165
3.9026 3.8896
3.9142 3.9030
3.4880 3.9079
44. Convenience store Toko serba ada ukuran Kecil dan Kedai Minum
