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handphone and smart Phone Telepon genggam dan Telepon Cerdas home Entertainment Peralatan Elektronik hiburan rumah home appliance Peralatan Elektronik rumah

54 SERVICE EXCELLENCE | 03 | VI | JULI 2016

25. handphone and smart Phone Telepon genggam dan Telepon Cerdas

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Samsung 3.9700 3.9875 4.0028 3.9904 3.9879 4.0728 3.4904 4.0319 DIAMOND 2 I-Phone 3.8333 3.9167 3.9091 3.9500 3.9035 4.1333 3.3667 4.0226 DIAMOND 3 Oppo 3.8646 3.8411 3.8864 3.9063 3.8731 4.1563 3.1250 4.0198 DIAMOND 4 Sony 3.7667 3.8444 3.8697 3.8333 3.8300 3.9333 3.4333 3.8836 - 5 Nokia 3.9444 3.9809 3.9962 3.9896 3.9783 3.7708 3.2083 3.8708 - 6 BlackBerry 3.7852 3.9407 3.9152 3.8111 3.8678 3.8000 3.2222 3.8327 - 7 Others 3.8076 3.8652 3.8727 3.8682 3.8544 3.5364 2.7727 3.6896 - INDUSTRY AVERAGE 3.8963 3.9390 3.9505 3.9362 3.9313 3.9191 3.2716 3.9249

26. home Entertainment Peralatan Elektronik hiburan rumah

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Samsung 3.9778 4.0741 4.0222 4.0889 4.0460 4.1778 3.3556 4.1240 DIAMOND 2 Sharp 3.9044 3.9935 4.0074 3.9559 3.9610 4.0294 3.4706 4.0015 DIAMOND 3 LG 3.8092 3.8933 3.8882 3.8750 3.8652 4.0132 3.4474 3.9527 GOLDEN 4 Toshiba 3.8417 3.9370 3.9583 3.9000 3.9043 3.9000 3.5000 3.9017 - 5 Polytron 3.8232 3.8645 3.9146 3.9390 3.8849 3.9024 3.2439 3.8953 - 6 NaionalPanasonic 3.9000 3.8778 3.8917 3.8500 3.8770 3.9000 3.5667 3.8906 - 7 Sony 3.6833 3.7630 3.7667 3.7500 3.7390 3.6667 3.3333 3.6962 - 8 Others 3.7727 4.0101 3.9545 4.0000 3.9374 4.0909 2.8182 4.0282 - INDUSTRY AVERAGE 3.8460 3.9222 3.9234 3.9175 3.9013 3.9697 3.3906 3.9418

27. home appliance Peralatan Elektronik rumah

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Samsung 3.9688 4.0079 4.0223 3.9554 3.9855 4.1964 3.3750 4.0907 DIAMOND 2 LG 3.8632 3.9235 3.9528 3.9481 3.9185 4.1132 3.5943 4.0157 DIAMOND 3 Sharp 3.7800 3.8696 3.9233 3.9200 3.8679 4.1200 3.4267 3.9936 GOLDEN 4 NaionalPanasonic 3.7961 3.9649 4.0461 3.9342 3.9243 4.0000 3.5526 3.9621 - 5 Toshiba 3.8529 3.7908 3.8456 3.7647 3.8118 4.0000 3.4412 3.9057 - 6 Polytron 3.8250 3.9074 3.9083 3.8333 3.8645 3.9000 3.2000 3.8822 - 7 Others 3.6929 3.8254 3.9000 3.9000 3.8219 3.8000 3.1429 3.8110 - INDUSTRY AVERAGE 3.8356 3.9070 3.9485 3.9118 3.8959 4.0588 3.4358 3.9772 research conducted by : 55 SERVICE EXCELLENCE | 03 | VI | JULI 2016

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