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SERVICE EXCELLENCE | 03 | VI | JULI 2016
36. Beauty Clinic Klinik Kecanikan
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Natasha
3.9500 4.0264
3.9806 3.9964
3.9840 4.0357
3.4857 4.0182
DIAMOND 2
Erha Clinic Group 3.9568
4.0741 3.9733
4.0000 3.9920
4.0123 3.5432
4.0055 DIAMOND
3 Miracle
4.0333 4.0667
4.0259 4.0667
4.0464 3.9667
3.8000 3.9936
GOLDEN 4
London Beauty 3.9750
4.0300 3.9667
3.9833 3.9835
3.9333 3.4333
3.9503 -
5 Others
3.9207 4.0305
3.9878 3.9817
3.9742 3.9390
3.3537 3.9509
- INDUSTRY AVERAGE
3.9539 4.0416
3.9832 3.9986
3.9887 3.9945
3.4904 3.9925
37. Modern home builder Toko serba ada Khusus Perkakas rumah dan Dekorasi
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 ACE Hardware
3.9187 4.0176
3.9512 3.9837
3.9709 3.9919
3.7154 3.9808
GOLDEN 2
Mitra 10 3.8833
3.9533 3.8873
3.8867 3.9043
4.0267 3.4400
3.9619 GOLDEN
3 AJBS
3.8229 3.9583
3.9792 3.9375
3.9250 4.0000
3.5000 3.9603
GOLDEN 4
Depo Bangunan 3.8814
3.9492 3.8875
3.9237 3.9132
3.8814 3.4237
3.8982 -
5 Others
3.9844 3.9323
3.9091 3.8750
3.9235 3.5000
3.4375 3.7242
- INDUSTRY AVERAGE
3.8925 3.9769
3.9266 3.9377
3.9355 3.9564
3.5514 3.9453
38. Kid and games Center Pusat Permainan anak
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Timezone
4.0046 3.8848
3.9049 3.8516
3.9156 3.9361
3.5297 3.9273
GOLDEN 2
Kidzania 3.8167
3.8556 3.8389
3.7500 3.8154
4.0000 3.4667
3.9210 GOLDEN
3 Fun World
3.7353 3.7712
3.8431 3.8088
3.7827 3.8529
2.9118 3.8229
- 4
Amazone 3.9268
3.8293 3.8740
3.8659 3.8749
3.7561 3.4878
3.8070 -
5 Others
4.0750 3.8667
4.0500 4.0000
3.9933 3.6500
3.3000 3.7970
- INDUSTRY AVERAGE
3.9564 3.8634
3.8978 3.8488
3.8934 3.8953
3.4448 3.8945
59
SERVICE EXCELLENCE | 03 | VI | JULI 2016
39. Department store Toko busana dan asesoris lainnya
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Sogo
4.0207 4.1001
4.0472 4.0814
4.0699 4.1085
3.6357 4.0899
DIAMOND 2
Matahari 3.9757
3.9793 3.9389
3.9250 3.9494
4.0568 3.5124
4.0049 DIAMOND
3 Centro
3.9427 4.0534
4.0114 4.0313
4.0197 3.9531
3.3125 3.9853
GOLDEN 4
Metro 3.8889
3.8852 3.8303
3.9000 3.8795
3.9111 3.1778
3.8958 -
5 Ramayana
3.7848 3.7640
3.7872 3.7364
3.7616 3.7136
3.0091 3.7368
- 6
Robinson 3.7442
3.6686 3.7569
3.7791 3.7407
3.6279 2.9535
3.6824 -
7 Others
3.7647 3.7696
3.7166 3.7059
3.7332 3.6765
3.2941 3.7039
- INDUSTRY AVERAGE
3.9272 3.9369
3.9102 3.9010
3.9161 3.9640
3.3863 3.9408
40. Modern Market store Toko serba ada Moderen ukuran besar dan super besar
