sharia banking bank syariah Plainum Credit Card Kartu Kredit Plainum regular Credit Card Kartu Kredit reguler

46 SERVICE EXCELLENCE | 03 | VI | JULI 2016

03. Regular Banking - Mulinaional Bank Reguler - Asing

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Commonwealth Bank 3.9467 4.0333 3.9690 3.9667 3.9805 4.0667 3.4000 4.0329 DIAMOND 2 Standard Chartered Bank 3.9600 3.9259 3.8873 3.9444 3.9369 4.0667 3.4444 4.0159 DIAMOND 3 Ciibank N.A 3.9784 4.0030 4.0174 3.9459 3.9768 3.9459 3.5405 3.9580 GOLDEN 4 The Hongkong Shanghai B.C HSBC 3.8242 3.8114 3.8312 3.8182 3.8191 4.0303 3.4242 3.9476 GOLDEN 5 Bank ANZ 3.7297 3.9069 3.9151 3.8514 3.8448 3.6757 3.3243 3.7419 - 6 Others 3.8571 3.8254 3.8776 3.7143 3.7957 3.5714 3.7143 3.6592 - INDUSTRY AVERAGE 3.8889 3.9306 3.9210 3.8995 3.9078 3.9418 3.4392 3.9285

04. sharia banking bank syariah

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 BNI Syariah 3.9733 4.0567 4.0810 4.1000 4.0677 4.0667 3.7000 4.0671 DIAMOND 2 Bank Syariah Mandiri 3.9541 4.0486 4.0222 3.9324 3.9918 4.0676 3.4865 4.0356 DIAMOND 3 Bank Muamalat 3.9067 4.0467 3.9524 3.9167 3.9717 4.0333 3.2000 4.0074 DIAMOND 4 BCA Syariah 4.0933 4.0533 4.0310 4.0667 4.0597 3.9667 3.5000 4.0059 DIAMOND 5 BRI Syariah 3.8917 3.9521 3.9583 3.9271 3.9373 3.9792 3.5833 3.9615 - 6 Others 3.8963 3.9593 4.0212 3.8704 3.9267 3.8889 3.2963 3.9049 - INDUSTRY AVERAGE 3.9490 4.0205 4.0090 3.9603 3.9890 4.0126 3.4770 4.0026

05. Plainum Credit Card Kartu Kredit Plainum

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Bank Central Asia 4.0201 3.9925 4.0522 4.0241 4.0192 4.0964 3.7108 4.0649 DIAMOND 2 Bank Permata 3.9000 3.9500 4.0333 3.9000 3.9312 4.0667 3.3333 4.0114 DIAMOND 3 Ciibank N.A 4.0000 4.0000 3.9667 3.9333 3.9697 4.0333 3.6667 4.0074 DIAMOND 4 Bank Mandiri 4.0452 3.9936 3.9944 3.8983 3.9686 3.9322 3.5763 3.9470 GOLDEN 5 Bank Negara Indonesia 3.8778 3.9667 4.0000 3.9000 3.9258 3.9000 3.4667 3.9105 GOLDEN 6 Bank ANZ 3.8444 3.9125 3.8556 3.8333 3.8588 3.9333 3.3667 3.9029 GOLDEN 7 Bank Mega 3.9444 3.9542 3.9667 3.9500 3.9521 3.8667 3.3667 3.9015 GOLDEN 8 Bank CIMB Niaga 3.8333 3.8167 3.7556 3.7500 3.7862 3.6000 3.7000 3.6759 - 9 Others 3.6600 3.7575 3.8067 3.8300 3.7705 3.4400 3.4000 3.5748 - INDUSTRY AVERAGE 3.9176 3.9325 3.9507 3.9073 3.9220 3.8871 3.5376 3.9013 research conducted by : 47 SERVICE EXCELLENCE | 03 | VI | JULI 2016

06. regular Credit Card Kartu Kredit reguler

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Bank Central Asia 4.0885 3.9727 4.0052 3.9219 3.9899 4.1250 3.5313 4.0615 DIAMOND 2 Bank Maybank Indonesia 4.0222 4.0208 3.9778 3.9500 3.9886 4.1000 3.5667 4.0476 DIAMOND 3 Bank Negara Indonesia 4.0889 4.0958 4.0333 4.0167 4.0550 4.0000 3.7333 4.0259 DIAMOND 4 Bank Mandiri 4.0688 3.9841 3.9735 4.0079 4.0116 4.0317 3.3968 4.0223 DIAMOND 5 Bank Permata 3.9444 4.0042 3.9778 3.9833 3.9771 4.0333 3.4333 4.0069 DIAMOND 6 Bank ANZ 3.8111 3.9042 3.9556 3.9667 3.9121 4.0333 3.3333 3.9763 GOLDEN 7 Bank Mega 3.9512 3.9421 3.9919 3.9390 3.9524 3.9756 3.1951 3.9647 GOLDEN 8 Bank CIMB Niaga 3.8000 3.9042 3.9222 3.9500 3.8974 3.8000 3.5333 3.8458 - 9 Bank Rakyat Indonesia 3.8333 3.8750 3.8333 3.8667 3.8540 3.7667 3.3667 3.8078 - 10 Bank Bukopin 3.8444 3.8875 3.8667 3.8333 3.8540 3.7333 3.4000 3.7901 - 11 Others 3.8246 3.8224 3.8947 3.8684 3.8523 3.7368 3.5263 3.7911 - INDUSTRY AVERAGE 3.9622 3.9553 3.9580 3.9433 3.9533 3.9698 3.4484 3.9620

07. Financing Automoive 4W Pembiayaan Mobil