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Computer Komputer Printer Printer CameraDigital Camera KameraKamera Digital

55 SERVICE EXCELLENCE | 03 | VI | JULI 2016

28. Computer Komputer

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Apple 3.8479 3.9003 3.8969 3.8866 3.8835 4.1340 3.3093 4.0210 DIAMOND 2 Toshiba 3.7909 3.8889 3.9955 3.8727 3.8814 3.9636 3.6545 3.9265 GOLDEN 3 Asus 3.8250 3.9185 3.9417 3.9333 3.9073 3.9333 3.3333 3.9216 GOLDEN 4 Acer 3.8465 3.9240 3.9386 3.8860 3.8966 3.9298 3.3333 3.9148 GOLDEN 5 Lenovo 3.7348 3.8114 3.7879 3.8333 3.7978 3.9697 3.4242 3.8921 GOLDEN 6 Hewlet Packard HP 3.7750 3.8833 3.8813 3.8375 3.8434 3.9000 3.3000 3.8745 GOLDEN 7 Sony 3.8083 3.8889 3.9083 3.8000 3.8443 3.6333 3.4333 3.7285 - 8 Dell 3.7167 3.8852 3.9083 3.8500 3.8403 3.6000 3.1000 3.7084 - 9 Samsung 3.8500 3.8889 3.9333 3.8500 3.8752 3.5667 3.0667 3.7059 - 10 Axioo 3.7250 3.8556 3.9417 3.7833 3.8179 3.5667 2.9333 3.6801 - 11 Others 3.2500 3.5333 3.8500 3.6000 3.5522 2.8000 2.8000 3.1394 - INDUSTRY AVERAGE 3.7969 3.8851 3.9148 3.8581 3.8619 3.8741 3.3112 3.8686

29. Printer Printer

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Canon 3.8738 3.9086 3.9579 3.9860 3.9428 4.0935 3.6168 4.0111 DIAMOND 2 Hewlet Packard HP 3.9419 3.9793 3.9419 3.9535 3.9538 4.0698 3.7209 4.0064 DIAMOND 3 Epson 3.9057 3.8973 3.9481 4.0377 3.9613 3.9811 3.5849 3.9703 GOLDEN 4 Others 3.6786 3.5159 3.5714 3.5714 3.5783 3.3571 3.3571 3.4780 - INDUSTRY AVERAGE 3.8825 3.8945 3.9274 3.9654 3.9260 4.0138 3.6129 3.9658

30. CameraDigital Camera KameraKamera Digital

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Nikon 3.9214 3.9841 4.1286 4.0143 4.0067 4.2571 3.4571 4.1428 DIAMOND 2 Sony 3.8869 3.9444 3.9702 4.0357 3.9556 4.0714 3.6905 4.0186 DIAMOND 3 Canon 3.9124 3.9839 4.0214 3.9530 3.9613 4.0427 3.5641 4.0056 DIAMOND 4 Olympus 3.9167 3.9259 3.9083 3.8167 3.8899 4.0000 3.4667 3.9497 - 5 Fuji 3.7250 3.8704 3.8667 3.7833 3.7985 3.7333 3.4333 3.7631 - 6 Others 4.0000 4.0523 4.0735 4.1176 4.0573 4.1176 3.7059 4.0901 - INDUSTRY AVERAGE 3.8948 3.9631 4.0009 3.9502 3.9464 4.0406 3.5535 3.9976 research conducted by : 56 SERVICE EXCELLENCE | 03 | VI | JULI 2016

31. general hospital rumah sakit umum

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