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SERVICE EXCELLENCE | 03 | VI | JULI 2016
08. Financing Automoive 2W Pembiayaan Sepeda Motor
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Adira Finance
4.0873 4.0238
4.0794 4.0556
4.0527 3.9683
3.8413 4.0077
DIAMOND 2
FIF GROUP 3.8446
3.9247 3.8934
3.8851 3.8940
3.9595 3.5405
3.9289 GOLDEN
3 WOM Finance
3.7800 3.8971
3.8756 3.8000
3.8420 3.9600
2.9600 3.9049
GOLDEN 4
OTO Finance 3.7071
3.7633 3.8381
3.7286 3.7532
3.8000 3.2857
3.7781 -
5 Bussan Auto Finance
BAF 3.7083
3.7524 3.8000
3.8833 3.7980
3.7000 3.3667
3.7458 -
6 Others
3.5000 3.8961
3.9899 3.5909
3.7418 3.9091
3.3636 3.8309
- INDUSTRY AVERAGE
3.8487 3.9013
3.9253 3.8845
3.8907 3.9034
3.4916 3.8975
09. life and health insurance asuransi jiwa dan Kesehatan
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Axa Mandiri
4.0333 3.9619
4.0583 3.8667
3.9721 4.1000
3.4333 4.0380
DIAMOND 2
Prudenial 3.9421
3.9323 4.0237
3.9053 3.9470
4.0947 3.4421
4.0231 DIAMOND
3 Manulife
3.9333 4.0524
4.0250 3.9833
3.9992 4.0333
3.3667 4.0168
DIAMOND 4
Asuransi Allianz Indonesia
4.0000 3.9810
4.0750 4.0167
4.0165 4.0000
3.2333 4.0080
DIAMOND 5
Commonwealth Life 4.0667
3.9381 4.0167
3.8333 3.9547
3.9667 3.3333
3.9609 GOLDEN
6 AJB Bumiputera 1912
3.9000 3.8524
3.8667 3.8167
3.8561 3.7667
3.1000 3.8100
- 7
BPJS 3.7500
3.7946 3.8073
3.8229 3.7954
3.7917 3.0000
3.7935 -
8 Others
4.0000 3.9817
4.0192 3.9615
3.9884 3.8462
3.4359 3.9151
- INDUSTRY AVERAGE
3.9413 3.9294
3.9849 3.8991
3.9357 3.9669
3.3102 3.9518
10. Car insurance asuransi Mobil
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Garda Oto Asuransi
Astra 4.0864
3.9277 4.0401
4.0309 4.0308
3.9877 3.5802
4.0070 DIAMOND
2 Asuransi Autocillin
Adira Insurance 4.0698
3.9900 4.0349
3.9186 3.9854
3.9302 3.4884
3.9549 GOLDEN
3 Simas Mobil
4.0500 3.9381
3.9333 3.9500
3.9612 3.9333
3.1333 3.9458
GOLDEN 4
Asuransi Central Asia ACA
3.8889 3.8532
3.8750 3.8750
3.8748 3.8333
3.3056 3.8519
- 5
Others 3.9844
4.0357 4.0313
3.9531 3.9900
3.6875 3.2813
3.8228 -
INDUSTRY AVERAGE 4.0315
3.9447 3.9966
3.9617 3.9814
3.9009 3.4144
3.9369
research conducted by :
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SERVICE EXCELLENCE | 03 | VI | JULI 2016
11. Cellular Telecommunicaion Telekomunikasi Seluler
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Grapari Telkomsel
3.9867 4.0057
4.0067 3.9850
3.9942 4.0233
3.6667 4.0105
DIAMOND 2
XL Center 3.8619
3.8635 3.8625
3.8657 3.8637
4.0746 3.2090
3.9818 GOLDEN
3 Indosat Galeri
3.8354 3.8336
3.8445 3.8354
3.8363 4.0506
3.3924 3.9563
GOLDEN 4
3 Store 3.8500
3.9286 3.8405
3.8833 3.8809
3.8333 3.3000
3.8543 -
5 AXIS Center
3.7000 3.8810
3.8571 3.7500
3.7888 3.6667
2.7000 3.7204
- 6
Galeri Smarfren 3.6833
3.6810 3.7405
3.6500 3.6801
3.5667 3.1000
3.6166 -
INDUSTRY AVERAGE 3.9081
3.9331 3.9322
3.9104 3.9192
3.9776 3.4627
3.9519
12. Tour Travel
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Panorama Tours
3.9062 3.9762
3.9538 3.9446
3.9415 3.9785
3.4338 3.9620
GOLDEN 2
Dwi Daya Tour Travel
3.7982 3.8531
3.8496 3.8596
3.8401 4.0351
3.2105 3.9481
GOLDEN 3
Smailing Tour Travel 4.0625
4.0417 4.0372
4.1458 4.0829
3.8333 3.3958
3.9446 GOLDEN
4 Bayu Buana Tour
Travel 3.9236
3.9340 3.9200
3.9306 3.9269
3.9444 3.3981
3.9366 GOLDEN
5 Kaha Tour Travel
3.8563 3.9432
3.9558 3.9541
3.9268 3.8937
3.5314 3.9085
GOLDEN 6
Avia Tour Travel 3.8574
3.9250 3.9042
3.9778 3.9210
3.8148 3.5185
3.8622 -
7 TX Travel Travel
3.7869 3.9077
3.9229 3.8807
3.8695 3.8409
3.5682 3.8536
- 8
Vaya Tour Travel 3.7722
3.8722 3.8730
3.9222 3.8635
3.8222 3.3556
3.8406 -
9 Others
3.9373 3.9891
4.0062 3.9782
3.9753 3.7309
3.5709 3.8399
- INDUSTRY AVERAGE
3.8894 3.9534
3.9509 3.9542
3.9361 3.8742
3.4798 3.9018
50
SERVICE EXCELLENCE | 03 | VI | JULI 2016
13. Automoive 4W Service Center Bengkel Resmi Mobil
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