47
SERVICE EXCELLENCE | 03 | VI | JULI 2016
06. regular Credit Card Kartu Kredit reguler
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Bank Central Asia
4.0885 3.9727
4.0052 3.9219
3.9899 4.1250
3.5313 4.0615
DIAMOND 2
Bank Maybank Indonesia
4.0222 4.0208
3.9778 3.9500
3.9886 4.1000
3.5667 4.0476
DIAMOND 3
Bank Negara Indonesia
4.0889 4.0958
4.0333 4.0167
4.0550 4.0000
3.7333 4.0259
DIAMOND 4
Bank Mandiri 4.0688
3.9841 3.9735
4.0079 4.0116
4.0317 3.3968
4.0223 DIAMOND
5 Bank Permata
3.9444 4.0042
3.9778 3.9833
3.9771 4.0333
3.4333 4.0069
DIAMOND 6
Bank ANZ 3.8111
3.9042 3.9556
3.9667 3.9121
4.0333 3.3333
3.9763 GOLDEN
7 Bank Mega
3.9512 3.9421
3.9919 3.9390
3.9524 3.9756
3.1951 3.9647
GOLDEN 8
Bank CIMB Niaga 3.8000
3.9042 3.9222
3.9500 3.8974
3.8000 3.5333
3.8458 -
9 Bank Rakyat Indonesia
3.8333 3.8750
3.8333 3.8667
3.8540 3.7667
3.3667 3.8078
- 10
Bank Bukopin 3.8444
3.8875 3.8667
3.8333 3.8540
3.7333 3.4000
3.7901 -
11 Others
3.8246 3.8224
3.8947 3.8684
3.8523 3.7368
3.5263 3.7911
- INDUSTRY AVERAGE
3.9622 3.9553
3.9580 3.9433
3.9533 3.9698
3.4484 3.9620
07. Financing Automoive 4W Pembiayaan Mobil
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Astra Credit
Companies 4.0451
3.9754 4.0583
4.0164 4.0122
4.0492 3.5410
4.0340 DIAMOND
2 BCA Finance
4.1083 4.0389
4.0185 3.9500
4.0076 4.0333
3.5333 4.0228
DIAMOND 3
Adira Finance 3.9449
3.9520 3.9171
4.0085 3.9681
4.0339 3.3729
4.0070 DIAMOND
4 Tunas Mandiri Finance
3.9250 3.8833
3.8889 3.8333
3.8687 4.0000
3.1667 3.9463
- 5
Verena Muli Finance 3.9667
3.9333 3.9148
3.8000 3.8809
3.9667 3.2667
3.9316 -
6 Dipo Finance
3.9000 3.8389
3.8963 3.9333
3.8919 3.8667
3.4333 3.8770
- 7
Oto Muliartha 3.8583
3.8361 3.9444
3.9500 3.9009
3.8000 3.3333
3.8413 -
8 Others
3.9091 3.9167
4.0000 3.9091
3.9261 4.0000
3.4545 3.9698
- INDUSTRY AVERAGE
3.9689 3.9312
3.9593 3.9448
3.9450 3.9822
3.3986 3.9670
research conducted by :
48
SERVICE EXCELLENCE | 03 | VI | JULI 2016
08. Financing Automoive 2W Pembiayaan Sepeda Motor
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Adira Finance
4.0873 4.0238
4.0794 4.0556
4.0527 3.9683
3.8413 4.0077
DIAMOND 2
FIF GROUP 3.8446
3.9247 3.8934
3.8851 3.8940
3.9595 3.5405
3.9289 GOLDEN
3 WOM Finance
3.7800 3.8971
3.8756 3.8000
3.8420 3.9600
2.9600 3.9049
GOLDEN 4
OTO Finance 3.7071
3.7633 3.8381
3.7286 3.7532
3.8000 3.2857
3.7781 -
5 Bussan Auto Finance
BAF 3.7083
3.7524 3.8000
3.8833 3.7980
3.7000 3.3667
3.7458 -
6 Others
3.5000 3.8961
3.9899 3.5909
3.7418 3.9091
3.3636 3.8309
- INDUSTRY AVERAGE
3.8487 3.9013
3.9253 3.8845
3.8907 3.9034
3.4916 3.8975
09. life and health insurance asuransi jiwa dan Kesehatan
No BRAND
Service Accessibility
Service Process
People Service
Soluion PSQ
PSV PSB
SQIndex 2016
SQAward 2016
1 Axa Mandiri
4.0333 3.9619
4.0583 3.8667
3.9721 4.1000
3.4333 4.0380
DIAMOND 2
Prudenial 3.9421
3.9323 4.0237
3.9053 3.9470
4.0947 3.4421
4.0231 DIAMOND
3 Manulife
3.9333 4.0524
4.0250 3.9833
3.9992 4.0333
3.3667 4.0168
DIAMOND 4
Asuransi Allianz Indonesia
4.0000 3.9810
4.0750 4.0167
4.0165 4.0000
3.2333 4.0080
DIAMOND 5
Commonwealth Life 4.0667
3.9381 4.0167
3.8333 3.9547
3.9667 3.3333
3.9609 GOLDEN
6 AJB Bumiputera 1912
3.9000 3.8524
3.8667 3.8167
3.8561 3.7667
3.1000 3.8100
- 7
BPJS 3.7500
3.7946 3.8073
3.8229 3.7954
3.7917 3.0000
3.7935 -
8 Others
4.0000 3.9817
4.0192 3.9615
3.9884 3.8462
3.4359 3.9151
- INDUSTRY AVERAGE
3.9413 3.9294
3.9849 3.8991
3.9357 3.9669
3.3102 3.9518
10. Car insurance asuransi Mobil
