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general hospital rumah sakit umum MaternityMother Kid hospital rumah sakil bersalinKhusus ibu anak Clinical laboratory laboratorium Kilinik

56 SERVICE EXCELLENCE | 03 | VI | JULI 2016

31. general hospital rumah sakit umum

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 RS Siloam 3.8833 3.8533 3.8404 3.8833 3.8639 4.0333 3.0333 3.9603 GOLDEN 2 RSUN Cipto Mangunkusumo 3.8828 3.7781 3.7763 3.7031 3.7664 4.0625 3.0000 3.9348 GOLDEN 3 RS Mitra Keluarga 3.9949 3.9918 3.9946 3.9490 3.9779 3.8571 3.4694 3.9092 GOLDEN 4 RS Pirngadi Medan 3.7333 3.6300 3.8316 3.7500 3.7631 3.9667 2.8667 3.8788 GOLDEN 5 RS Telogorejo 3.9000 3.9367 3.8807 3.8667 3.8853 3.7667 3.1667 3.8178 - 6 RS Pani Wiloso 3.9667 3.9233 3.8982 4.0500 3.9663 3.7000 3.3333 3.8149 - 7 RS Elizabeth Semarang 3.9758 3.8774 3.8727 3.8548 3.8826 3.7419 3.0968 3.8026 - 8 RSUD Adam Malik 3.9000 3.6967 3.7649 3.6833 3.7480 3.6667 2.9000 3.7017 - 9 RSUD dr. Soetomo 3.7169 3.6647 3.7577 3.6691 3.7085 3.6618 3.2059 3.6819 - 10 RSUD dr. Karjadi 3.9500 3.7367 3.7632 3.6000 3.7298 3.6333 3.0667 3.6749 - 11 Others 3.8405 3.7948 3.8050 3.7857 3.8023 3.9476 3.0048 3.8849 - INDUSTRY AVERAGE 3.8640 3.8002 3.8256 3.7912 3.8160 3.8526 3.0912 3.8368

32. MaternityMother Kid hospital rumah sakil bersalinKhusus ibu anak

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 RS Stella Maris Medan 3.9500 4.1033 4.0614 4.0500 4.0452 4.0333 3.5000 4.0387 DIAMOND 2 RS Hermina 4.0300 4.0240 3.9839 3.9800 4.0020 4.0533 3.6133 4.0300 DIAMOND 3 RS Bersalin Putri 3.9167 3.9433 3.9737 4.0167 3.9625 3.9000 3.7333 3.9284 - 4 RSIA Bunda 3.8250 3.7975 3.7829 3.8750 3.8117 3.8750 3.2250 3.8462 - 5 Others 3.8417 3.8911 3.8918 3.9167 3.8855 3.8444 3.3000 3.8631 - INDUSTRY AVERAGE 3.9132 3.9445 3.9299 3.9547 3.9341 3.9358 3.4491 3.9351

33. Clinical laboratory laboratorium Kilinik

No BRAND Service Accessibility Service Process People Service Soluion PSQ PSV PSB SQIndex 2016 SQAward 2016 1 Prodia 3.9500 4.0300 4.0220 3.9850 3.9941 4.0000 3.5800 3.9974 GOLDEN 2 CITO Laboratorium Klinik 3.8188 3.9614 3.8935 3.9239 3.8956 4.0652 3.4130 3.9886 GOLDEN 3 Pramita 3.9085 4.0142 3.9784 4.0294 3.9819 3.9020 3.6863 3.9381 - 4 Bio Medika 3.8000 3.9519 3.9133 3.9000 3.8874 3.8667 3.5333 3.8760 - 5 Others 3.7714 3.9111 3.8514 3.8286 3.8350 3.8714 3.1143 3.8550 - INDUSTRY AVERAGE 3.8716 3.9856 3.9486 3.9511 3.9363 3.9425 3.4914 3.9397 research conducted by : 57 SERVICE EXCELLENCE | 03 | VI | JULI 2016

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