CHAPTER IV RESULTS AND DISCUSSION
This chapter is divided into two major parts. The first part presents the steps on how to design English instructional speaking materials using task-based
learning for the staff of Bank Mandiri Yogyakarta. The second part presents what English instructional speaking materials using task-based learning for the staff of
Bank Mandiri Yogyakarta look like.
A. Process of Designing English Instructional Speaking Materials
To answer the first research question, how English instructional speaking materials using task-based learning for the staff of Bank Mandiri Yogyakarta are
designed, the stages of presenting the final version of the materials are elaborated in this chapter. There are five stages.
1. Research and Information Collecting
By distributing needs analysis questionnaires, the writer collected the necessary information for developing the materials. The gathered information
consisted of data concerning learners’ characteristics, pre-assessment and support services.
a. Learners’ Characteristics
The needs analysis questionnaires’ participants were twenty staff of Bank Mandiri Yogyakarta, but only fifteen copies of the questionnaire were qualified
because the other five copies were not completed. The data were recorded in Table 4.1.
Table 4.1: Data of the Participants Respondents
Sex Education
Staff of Bank Mandiri Yogyakarta F
M SMU
S1 S2
5 10
2 12
1
Most of the learners have had their Bachelor Degree. The results of the questionnaires indicated that learners’ learning motivation was very high. There
were 12 out of 15 participants who stated their enjoyment of learning English. All the staff of Bank Mandiri Yogyakarta considered that English is important. Most
of them had a conversation in English to interact with the foreign customers in Bank Mandiri. The learners stated that 1 to 5 of their customers are
foreigners. Although English is important, the mastery of English was not considered as a must for them, because it did not influence their status, salary and
promotion. However, since their job description is to serve the customers well, they considered speaking as the most important skill to learn. It can be seen in
Table 4.2.
Table 4.2: The Importance of English for the Staff of Bank Mandiri Items
Responses Number
Percentage
1. Whether or not English is important for the staff of Bank Mandiri
a. Yes b. No
15 100
2. The frequency of the staff of Bank Mandiri in having a conversation in
English. a. never
b. sometimes c. often
2 13
13,3 86,7
3. People with whom the staff of Bank a. foreign customer
12 80
Kategori