Pre-Assessment Research and Information Collecting
Table 4.8: Difficulties in Communicating Using English Difficulties
Number Percentage
1.
The participants do not know what English vocabulary to produce
2.
The participants do not know how to say the words that they want to say
3.
The participants do not know the meaning of the sentences spoken by the foreign customers
4.
The participants cannot produce correct English sentences
5.
The participants cannot respond correctly to certain expressions 12
1 14
5 15
80 6,7
93,3 33,3
100
The data showed that all of the staff of Bank Mandiri Yogyakarta found difficulties in communicating using English. The first difficulty was that they did
not know how to respond correctly to certain expressions. They knew what they wanted to say, but they could not find the English word. The second difficulty was
that they did not know the meaning of the sentences spoken by the foreign customers. They did not know what the foreigners were asking or saying because
they were not familiar with the words used by the foreigners. The first and the second difficulties were strongly influenced by the third difficulty where the
participants did not know what English vocabulary to produce. They were lack of vocabulary related to their working world, and that was why they could not
understand and respond correctly to what the foreign customers said. The participants also stated that they could not produce correct English sentences. The
last difficulty was that they did not know how to say the words that they wanted to say.