since the program can be field tested and revised until it meets its objectives. The goal of the designed materials was to improve the Speaking skill of the staff of
Bank Mandiri Yogyakarta. It is elaborated as follows. 1 At the end of the program, learners are able to communicate with the foreign
customers by using the target language. 2 At the end of the program, learners are able to apply their knowledge in their
daily life. There were eight topics selected by the participants, which were related to
their needs. The writer organized the topics based on the level of difficulty of each topic, and then the writer set the general purposes based on the stated goals. The
topics were stated in Table 4.9.
Table 4.9: The Learning Topics of the Materials No
Learning Topics
1. Greetings and Introduction
2. Numbers
3. Telephoning Conversation
4. Making Appointments
5. Describing Location
6. Introducing New Services
7. Explaining Bank Facilities
8. Handling Complaints
Objectives are the specific outcomes or products of courses that are outlined in a syllabus. The writer determined the general purposes for each
meeting in order to achieve the goals in Table 4.10.
Table 4.10: The General Purposes
Topics General Purposes
Greetings and 1. The learners know how to greet others.
Topics General Purposes
Introduction 2. The learners know how to introduce themselves.
3.
The learners know how to introduce others Numbers
1. The learners know how to read numbers
2.
The learners know how to ask for specific information Telephoning
Conversation
1.
The learners know how to make a polite call.
2.
The learners know how to respond politely to a telephone call. Making
Appointments 1. The learners know how to make an appointment
Describing Location 1. The learners know how to describe the locations inside the
building. 2. The learners know how to give directions to the locations inside
the building. Introducing New
Services
1.
The learners know how to promote new services. Explaining Bank
Facilities
1.
The learners know how to explain procedures. Handling
Complaints 1. The learners know how to handle complaints.
2. The learners understand how to offer solutions.
b. Specifying the Learning Indicators
After stating the goals, general purposes and the learning topics, the writer then specifies the learning indicators. Learning indicators define the performance
students should be able to demonstrate in order to be categorized as successful in achieving the general purposes. The learning indicators for each general purpose
are presented in Table 4.11.
Table 4.11: The Learning Indicators of the Materials General Purposes
Learning Indicators
1. The learners know how to greet others. 2. The learners know how to introduce
themselves. 3. The learners know how to introduce
others. At the end of the lesson, the learners are able to:
1. Identify greeting expressions in the
conversation.
2.
Mention greetings expressions in the conversation
3. Greet others using the appropriate
expressions.
General Purposes Learning Indicators
4. Respond to formal or informal greetings.
5. Mention some useful expressions that are
used in introducing themselves. 6.
Introduce themselves and others using the appropriate expressions.
7. Respond to others’ introducing using the appropriate expressions.
1. The learners know how to read numbers
2.
The learners know how ask for specific information related to numbers
At the end of the lesson, the learners are able to: 1.
Say the numbers correctly. 2.
Mention vocabulary used in asking specific information related to numbers.
3. Mention useful expressions used in asking
specific information related to numbers. 4.
Use useful vocabulary used in asking specific information related to numbers
correctly. 5.
Use useful expressions used in asking specific information related to numbers
correctly.
1.
The learners know how to make a polite call.
2.
The learners know how to respond politely to a telephone call.
At the end of the lesson, the learners are able to: 1.
Mention the vocabulary related to telephoning conversation
2.
Mention the expressions used to make a polite telephone call.
3.
Use good spoken English correctly in making a polite telephone call.
4.
Use good spoken English correctly in answering a polite telephone call.
1. The learners know how to make an appointment.
At the end of the lesson, the learners are able to:
1.
Mention the vocabulary used in making an appointment. date and time
2. Mention the expressions used to make an
appointment.
3.
Use appropriate vocabulary correctly in making an appointment.
4.
Use appropriate expressions politely in making an appointment.
1. The learners know how to describe the locations inside the building.
2. The learners know how to give directions to the locations inside the building.
At the end of the lesson, the learners are able to: 1.
Mention the vocabulary used to describe location and give direction inside the
building. 2.
Mention the expressions used to describe location and give direction inside the
building. 3.
Describe the location of a certain place inside the building using proper vocabulary
and expressions. 4.
Give direction to a certain place inside the building using proper vocabulary and
expressions.
1.
The learners know how to promote new services.
At the end of the lesson, the learners are able to:
1.
Mention the vocabulary related to promote
