7. CREATE YOUR OWN SERVICE
Meeting topic : 6 Introducing New Service.
Type of activity : creative task.
Participants : 4 students in each group.
Functions practiced : promoting new service.
Photocopiable materials : available.
Divide students into groups consisting of 4 students. Encourage students to think about any service which will be interesting to promote. It can be a real service in their
bank or an imaginary one. Assign students to create a presentation to promote their service. The presentation
should attract listeners to try the service. After they have finished, ask each group to present their services in front of the
class. The presentation should cover: a name of service, b description of service, and c why the readers will be interested to try the service. To provide speaking
opportunities for all students, tell them that all group members should talk during the presentation.
8. TELL ME ABOUT IT
Meeting topic : 7 procedures.
Type of activity : presentation.
Participants : 3 4 people in each group.
Functions practiced : explaining procedures.
Photocopiable materials : available.
Divide students into groups consisting of 3 to 4 students. Copy and cut the cards and give one set to each group. Put all the cards faced – down.
Each student has to take one card from the pile in turns. Those cards contain common transaction in banks. Students have to explain the procedure of the activity
given in the card. If their explanation is correct, they can keep the card, but if their explanation is wrong, they have to put the card back to the pile. Student who collects
most cards win. PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI
9. COMPLAINTS CARDS
Meeting topic : 8 complaints.
Type of activity : problem – solving.
Participants : whole class.
Functions practiced : offering solutions.
Photocopiable materials : available.
Divide the class into two groups. Group A will act as the customers and group B as the representatives. Give each student in group A a complaint card. Make sure each of
the students holds different kind of complaint cards. Tell the students who hold complaints cards: they are the customer of Bank
Mandiri who have a complaint related to the bank’s service. They have to go to some representatives and state their complaints. Ask for solutions to up to 3 representatives.
Write down their solutions and then choose one representative as the best representative.
Tell the students who act as representative: they are the representatives of Bank Mandiri. Their job is to handle the complaints from the customers. Apologize and give
good solution to every complaint you hear. After they have finished, ask them to swap roles.
Kategori