Annual Report
2013
PT Bank Mandiri Persero Tbk.
As regards corporate social responsibility, Partnership Program funds as part of the Partnership and Environmental Development Program PKBL
were provided to more than 1,801 people. Furthermore, our Environmental Development Program provides community development assistance
for victims of natural disasters, the construction of places of worship, environmental conservation, sanitation and clean water improvements,
and the education sector as an expression of Bank Mandiri’s concern for the community.
The achievements made in 2013 are not the culmination. We need to ensure the long term sustainability of Bank Mandiri so that it can be bequeathed from generation to generation. To that end, we have set aside USD 82.6 million
in funds for the development of our IT system and USD 785 billion for other developments. We are also working to lay strong organizational foundations for the training of knowledge workers through the development of our
Enterprise Learning Management System and Enterprise Knowledge Management System. We have also inculcated the paradigm of sustainable value creation through the promotion of a culture of innovation across the organization
so as to optimize the potential of every Bank Mandiri employee. The organization’s cultural values have also been reairmed, with the emphasis on decisiveness, intrapreneurship, courage in decision making based on measurable
risks, patriotism, winning mentality, alacrity, and customer satisfaction.
STRATEGIC POLICY: SUSTAINED GROWTH IN 3 THREE BUSINESS FOCUSES
The various achievements of Mandiri Group are inseparable from the commitment and discipline of the Bank in executing and completing the implementation of its strategic initiatives in its three business focus areas, namely,
Corporate Transactions, Retail Deposits and Payments, and Retail Financing, both intra Mandiri Group and external synergies. These strategic initiatives are as described below:
1. Corporate transactions
The strategic initiatives pursued in the corporate transactions segment include the optimization of Account Plans, the development of cash management, the development of State Treasury and Budget System
business SPAN, the development of business models, the development of customer acquisition strategies for Civil Service Local Government payroll customers, the development of collaborative programs between
Work Units PIU and KPPNs, the development of sales models for payroll services mortgage, KMT and Credit Card. Additionally, in 2013 we also formed two 2 new directorates in order to accelerate the achievement
of Mandiri Group’s goal of becoming the leading transaction bank in Indonesia.
Our discipline in executing our strategic initiatives in the corporate transactions segment has borne fruit, as relected in various indicators, such as an increase in Bank Mandiri’s wallet share of anchor customers of up
to 33.6 and a more than fourfold rise in the number of civil servant payroll and line unit partner accounts to reach 7.56 million accounts. The number of alliance payroll accounts stood at more than 1.2 million and had
an average monthly absorption level of Rp 5 trillion. As for the cash management business, it had a volume of Rp2.23 trillion, 24.5 million transactions and approximately 13 thousand customers.
Report of the Board of Directors
Annual Report
2013
PT Bank Mandiri Persero Tbk.
Penetration by Bank Mandiri products among 2,532 corporate clients product holding increased signiicantly from approximately 6 products per customer in 2009 to around 9 products per customer at the
end of 2013.
We also act as a money market maker, as relected in the high volume of money market and capital market trading throughout the Mandiri Group. During 2013, the value of our money market and forex market
trading transactions were worth USD 331.6 billion, or the equivalent of USD 1.33 billion per day. Meanwhile, the volume of trading in corporate and government bonds amounted to USD 17.62 billion, or the equivalent
of USD 70.5 Million per day.
Our excellent relationship with our depositors, particularly our large and institutional depositors makes our funding position more sustainable, with core depositors’ funds auditing to Rp71.4 trillion or 12.8 of total
deposits. The introduction of Account Plans for 100 anchor clients has successfully attracted more low-cost funds. Bank Mandiri’s Low Cost Funds from the corporate transaction business amounted to Rp74.3 trillion,
and accounted for 48.9 of total funds. Mandiri Group has also become the market leader in fee-based income, which amounted to Rp14.5 Trillion based on a fee-based ratio increased of 29.4, up signiicantly
from 2006, when it stood at only 19.6.
2. Transactional and Retail Banking
