Information and Communication Technology Seminar, Vol. 1 No. 1, August 2005
ISSN 1858-1633 2005 ICTS 76
POLITENESS IN PHONING BY USING WAP AND WEB
Amaliah Bilqis, Husni Muhammad
Informatics Department, Faculty of Information Technology, Sepuluh Nopember Institute of Technology Kampus ITS, Jl. Raya ITS, Sukolilo – Surabaya 60111,
Indonesia Tel. + 62 31 5939214, Fax. + 62 31 5913804 email : bilqisits-sby.edu, husniits-sby.edu
ABSTRACT
How human communicates with others is influenced by their current context. In communication
using phone devices, a caller does not know the situation of its receiver, whether he is in a meeting or
free, in the mood or wants to be left alone. This is because they do not meet physically. This problem has
increased the possibilities of conflicts and miss- communication due to unwanted communication,
which degrades the quality of social interaction. One of the ways to reduce this and increase the politeness
in phoning is by sharing context situation in this time from receiver to caller. Application for receiver
is context_selection, and application for caller is context_call. The caller can decide whether to
continue making a call, leaving a message, or else, base on the information about the receiver’s context
that he received through his phone device. With this context sharing, the receiver would not be annoyed
and loose any important information. In order to preserve the receiver’s privacy and convenience, two
concepts are used. The first concept is grouping, which enlists phone numbers either as friend,
family, or others, is used. The enabling technologies for this concept solution are WAP and
Web. The second is user self-configurability, which enables a receiver to set context, i.e. at the moment or
at certain time. Keywords: Politeness, WAP, Web, Context_selection,
Context_call
1. INTRODUCTION
Handphone is not such a luxurious goods anymore. Most people have mobile-phone nowadays,
therefore if mobile-phone can be exploited as much as possible, we can make the market to be left widely
open in this area. One common phenomenon when someone is using mobile-phone is he can turn off the
mobile-phone, if he does not wish to be contacted or turn on the mobile-phone if otherwise.
The advantage and disadvantage turn onturn off mobile-phone can be listed as follows:
Turn off mobile-phone : • Advantage: do not be bothered by tinkle of
mobile-phone. • disadvantage: someone losing of very important
phone call. Turn on mobile-phone :
• Advantage: someone will never losing of very important phone-call.
• Disadvantage: perhaps someone will get phone- call, but do not at the correct time
When the mobile-phone is turned off, we can still receive an offline voice message. But this change the
paradigm of two-direction communications to one way communications. Voice message obliges receiver
to check it regularly, and we rarely do this. This is because the mobile-phone balance will also decrease if
checked message voice.
In this paper, we discuss how to increase politeness in mobile-phone communication using information
sharing of context. Existing motivation pursuant to result of observation how people start conversation of
face face-to, order any kind of which they use at that moment situation. Then this paper discusses the
context application which is implemented using WAP and Web.
2. CONTEXT IN COMMUNICATIONS.
A conversation that is started when meeting someone face-to-face is far difference to one that
started using mobile-phone. The following compares two communication techniques in social environment,
i.e. face-to-face and long distance techniques.
2.1. Face-to-Face Technique
When is done research how communications woke up at environment of social, can be seen a important
fact: Situation of that Situation moment, in general can be seen that 2 one who will do communications can
decide when will start conversation. This order represent the part of knowledge of social, become
decision process communicate very depend on that moment situation.
Some facts that usually considered by a user to set his mind when communicate with others are
• how necessary is it for me to communicate at this time?
• does an underway discussion needs to be interrupted?
Politeness in Phoning By Using WAP and WEB – Amaliah Bilqis Husni Muhammad
ISSN 1858-1633 2005 ICTS 77
2.2. Long Distance Technique
To start a long distance communications by a significance difference from communications face-to-
face. At long distance communications of caller usually estimate about situation of situation one who
will in phone-call do receiver is working, or perhaps just come home from meeting, etc. And when success
caller phone, usually is often started with conversation asking about situation whats going on at receiver, for
example : “ You is residing in where ; “ What you do now ; “ You have the kindness to converse in this time
?”; in this way receiver situation can know by caller and will influence communications which underway.
Information sharing here often loses time because receiver has accepted phone-call.
In this time, receiver of mobile-phone can see phone-call number which is phoning it, and can take
decision, do will accept phone-call or not. When receiver recognize with caller, receiver can decide will
accept phone-call or not, but do not know how important discussion to happened
Some mobile-phone can group phone-call number, for example family group, VIP group, friend, friend
work or is other. But however, same arising out problem still : knowledge inexistence about receiver
situation and knowledge inexistence about how important him phone from caller.
Other Problem also arise : for example there is a family member which phoning non from his mobile-
phone, but from telephone-shop, so that number which emerge non family number, but unknown number.
While receiver have doormat his mobile-phone , can only accept phone-call of just family, others cannot
phone.
There is other example of where long distance communication use computer offer information about
situation of partner. For example using ICQ . Chatting wear Mirc or of yahoo messenger. ICQ is
tool internet informing whosoever user which is on- line at that moment, so that can be invited to
communicate.
3. PROTOTYPE CONTEXT-CALL USE WAP.
