Information and Communication Technology Seminar, Vol. 1 No. 1, August 2005
ISSN 1858-1633 2005 ICTS 76
POLITENESS IN PHONING BY USING WAP AND WEB
Amaliah Bilqis, Husni Muhammad
Informatics Department, Faculty of Information Technology, Sepuluh Nopember Institute of Technology Kampus ITS, Jl. Raya ITS, Sukolilo – Surabaya 60111,
Indonesia Tel. + 62 31 5939214, Fax. + 62 31 5913804 email : bilqisits-sby.edu, husniits-sby.edu
ABSTRACT
How human communicates with others is influenced by their current context. In communication
using phone devices, a caller does not know the situation of its receiver, whether he is in a meeting or
free, in the mood or wants to be left alone. This is because they do not meet physically. This problem has
increased the possibilities of conflicts and miss- communication due to unwanted communication,
which degrades the quality of social interaction. One of the ways to reduce this and increase the politeness
in phoning is by sharing context situation in this time from receiver to caller. Application for receiver
is context_selection, and application for caller is context_call. The caller can decide whether to
continue making a call, leaving a message, or else, base on the information about the receiver’s context
that he received through his phone device. With this context sharing, the receiver would not be annoyed
and loose any important information. In order to preserve the receiver’s privacy and convenience, two
concepts are used. The first concept is grouping, which enlists phone numbers either as friend,
family, or others, is used. The enabling technologies for this concept solution are WAP and
Web. The second is user self-configurability, which enables a receiver to set context, i.e. at the moment or
at certain time. Keywords: Politeness, WAP, Web, Context_selection,
Context_call
1. INTRODUCTION
Handphone is not such a luxurious goods anymore. Most people have mobile-phone nowadays,
therefore if mobile-phone can be exploited as much as possible, we can make the market to be left widely
open in this area. One common phenomenon when someone is using mobile-phone is he can turn off the
mobile-phone, if he does not wish to be contacted or turn on the mobile-phone if otherwise.
The advantage and disadvantage turn onturn off mobile-phone can be listed as follows:
Turn off mobile-phone : • Advantage: do not be bothered by tinkle of
mobile-phone. • disadvantage: someone losing of very important
phone call. Turn on mobile-phone :
• Advantage: someone will never losing of very important phone-call.
• Disadvantage: perhaps someone will get phone- call, but do not at the correct time
When the mobile-phone is turned off, we can still receive an offline voice message. But this change the
paradigm of two-direction communications to one way communications. Voice message obliges receiver
to check it regularly, and we rarely do this. This is because the mobile-phone balance will also decrease if
checked message voice.
In this paper, we discuss how to increase politeness in mobile-phone communication using information
sharing of context. Existing motivation pursuant to result of observation how people start conversation of
face face-to, order any kind of which they use at that moment situation. Then this paper discusses the
context application which is implemented using WAP and Web.
2. CONTEXT IN COMMUNICATIONS.
A conversation that is started when meeting someone face-to-face is far difference to one that
started using mobile-phone. The following compares two communication techniques in social environment,
i.e. face-to-face and long distance techniques.
2.1. Face-to-Face Technique
When is done research how communications woke up at environment of social, can be seen a important
fact: Situation of that Situation moment, in general can be seen that 2 one who will do communications can
decide when will start conversation. This order represent the part of knowledge of social, become
decision process communicate very depend on that moment situation.
Some facts that usually considered by a user to set his mind when communicate with others are
• how necessary is it for me to communicate at this time?
• does an underway discussion needs to be interrupted?
Politeness in Phoning By Using WAP and WEB – Amaliah Bilqis Husni Muhammad
ISSN 1858-1633 2005 ICTS 77
2.2. Long Distance Technique
To start a long distance communications by a significance difference from communications face-to-
face. At long distance communications of caller usually estimate about situation of situation one who
will in phone-call do receiver is working, or perhaps just come home from meeting, etc. And when success
caller phone, usually is often started with conversation asking about situation whats going on at receiver, for
example : “ You is residing in where ; “ What you do now ; “ You have the kindness to converse in this time
?”; in this way receiver situation can know by caller and will influence communications which underway.
Information sharing here often loses time because receiver has accepted phone-call.
In this time, receiver of mobile-phone can see phone-call number which is phoning it, and can take
decision, do will accept phone-call or not. When receiver recognize with caller, receiver can decide will
accept phone-call or not, but do not know how important discussion to happened
Some mobile-phone can group phone-call number, for example family group, VIP group, friend, friend
work or is other. But however, same arising out problem still : knowledge inexistence about receiver
situation and knowledge inexistence about how important him phone from caller.
Other Problem also arise : for example there is a family member which phoning non from his mobile-
phone, but from telephone-shop, so that number which emerge non family number, but unknown number.
While receiver have doormat his mobile-phone , can only accept phone-call of just family, others cannot
phone.
There is other example of where long distance communication use computer offer information about
situation of partner. For example using ICQ . Chatting wear Mirc or of yahoo messenger. ICQ is
tool internet informing whosoever user which is on- line at that moment, so that can be invited to
communicate.
3. PROTOTYPE CONTEXT-CALL USE WAP.
Context sharing in this time is one of the way of long distance communications can look like
communications of face-to-face. Prototype to be explained in this time is receiver
can arrange context which wish to be activated in this time. Pursuant to information of receiver context,
caller can decide does call remain to phone or not.
3.1. Scenario to motivate.
To motivate idea of our context-call we dedicate the following scenario, pursuant to 3 situation where
someone wish to phone others. a. Mike is friend work of Mary. Mike phone Mary
which is working. Mike invite Mary to drink after work. Mike phone Mary use context-call, Now
Mike get reciprocation “ I am meeting, dont distrub” At mobile-phone layer also there are 3
choice that is is first : call remain to phone ; both : message leaving word is; third : cancel
canceling to phone. Mike feel that he neednt to phone Mary directly in this time, hence Mica
leave word for Mary.
b. Harry is friend work other of Mary, see Mary misplace Figure at moment slid of meeting. Harry
in short order phone Mary use context-call, and Harry also get message “ I am meeting, dont
disturb”. But because this is important discussion, hence Harry remains calling Mary.
c. One day, Customer service from bank of Mary, phone Mary use context-call, he also get message
“I am meeting, dont disturb”. And get 3 choice. He realizes this non right time to phone Mary and
offer a new investment, so that he cancel to phone Mary.
By using phone-call standard, Mary given on to 2 choice when is meeting, that is turning off or turning
on phone-call. At example of b, Mary earn losing of very important phone-call or Mary disregard
imprecise 2 phone-call of its situation example of a and of c.
Clearly visible from mentioned scenario that information about context very is assisting both
parties. Sharing information put in the way of others to communications within reason like communications
of face-to-face, though only done with mobile-phone. By providing context to caller, hence caller can know
situation whats going on at receiver and caller also can decide to remain phone, or leave message or
cancel.
First appearance of application is : ask to receiver of caller, do wishing doormat of context_selection or
context_call, like Figure 1.
Figure 1. Choice at WAP.
3.2. Context_Selection Applikasi.
Context selector application is a application of WAP where receiver can doormat information to be
passed to caller. Receiver have choice, is doormat of context “ in this time” or “ not in this time”, like
Figure 2.
Information and Communication Technology Seminar, Vol. 1 No. 1, August 2005
ISSN 1858-1633 2005 ICTS 78
Figure 2. Context-Selection at WAP.
Receiver is also allowed to give choice to enter context at different group. There is also a choice to fill
any text, if the receiver wants to give more specific information.
Then receiver submits his context use WAP- REQUEST to WAP server. At WAP server phone
number and its context in this time kept to database. If there is an old record at this phone number, hence
record old ones will in vanishing and changed with newly.
3.3. Context-Call Application
Context-Call application replace normally of interface before phoning. This interface where phone
pursuant to WAP. caller open application, then caller asked to enter number phone one who wish in phone-
call, like Figure 3. And there are choices also for context “ in this time” or “ not in this time”
Figure 3. Context-Call at WAP.
Figure 4. Result of context_call at WAP.
Number is sending to WAP server, then server check phone-call number, if the phone-call number
there is a context, hence context will be sent to caller. At the same time with choice menu : call, message, or
cancel, like Figure 4. Now caller have 3 choice and know receiver
context, so that receiver do not feel annoyed.
3.4. Privacy.
Privacy seen to be for many people is something that require to be thought of when them of
sharing about context. Some observation initially : 1.
Receiver often share their context when them in phone-call, for example “ sorry i am
meeting, can you call me again ? 2.
Receiver wish share information selectively. At first prototypr implementation of, given full
control to receiver what will presenting in mobile- phone for the others . Receiver can take choice, what
text will emerge at caller displayed and receiver also can give full information to caller , so caller will
know of receiver context in this time.
To take care of someone privacy, added with facility of group for the list of phone-call number, so
there are groups “ friend”, “ family” or “ others”. For example there is a phone-call of friend group, hence
context which emerge “meeting” while the caller is a group of family hence context which emerge “ free”
4. CONTEXT PROTOTYPE USE WEB.
Sharing Context, besides by using WAP also can use WEB, because by using WEB will be more
fleksible. Receiver neednt use mobile-phone when will use context_selection and caller nor require to use
mobile-phone when wishing to know someone context, just run application of context_call through
WEB.
Similar with WAP, first appearance of application is asking receiver or caller, do wishing doormat of
context_selection or of context_call, like Figure 5.
Figure 5. Choice at WEB.
4.1. Context_Selection Application.
Application of Context selection is an application of WEB where receiver can doormat information to
be passed to caller. Receiver have choice, is doormat of context “ in this time” or “ not in this time”, like
Figure 6.
Politeness in Phoning By Using WAP and WEB – Amaliah Bilqis Husni Muhammad
ISSN 1858-1633 2005 ICTS 79
Figure 6. Context-Selection at WEB.
Receiver also will give choice to enter context for different groups. Also there is a choice to fill text any,
if receiver like to give information more specific.
Figure 7. Context at different group
4.2. Context_Call Application .
Application of Context-Call replace normally interface before phoning. This interface phone
pursuant to WEB. caller open application, then caller is asked to enter number phone one who wish in
phone-call, like Figure 8. and there is a choice also for context “ in this time” or “ not in this time”
Figure 8. Context-Call at WEB.
Number is sending to WEB server, then server check phone-call number, if there is a phone-call
number context, hence context will be sent to caller., like Figure 9.
Figure 9. Result of context_call [at] WEB.
Now caller have 3 choices and know receiver context, so that receiver do not feel annoyed.
5. ARCHITECTURE.
This System consist of 3 main component they are : application of context-call, application of
context_selection and in general. Every application use WAP and WEB. Both of application is sharing
same data base at backend where information of context kept.
Receiver
Caller WAP Server
WEB context-
selection context-
selection context-call
Response Call
co nte
xt- ca
ll
Figure 10 Architecture.
6. CONCLUSION.
Knowing Context and situation one who will be invited to communicate to play role important before
starting itself communications. By comparing between long distance communications and natural
communications at environment of social, we can see that communications social is more “ rich” and one
very important reason is because knowledge about mutual context between both parties.
At this paper is depicted about context system; This system permit receiver use WAP and WEB for
share of context and earn more selective doormat in long distance communications . Receiver can give
information about his context to caller. Then caller can decide do this right time to phone.
Receiver can set his context not just only at the moment, but earn also for a few time to the fore With
addition of group for receiver, will take care of receiver’s privacy. Every group can accept different
context at the same time.
By using this application can make phone mobile not bother in each situation and with advantage always
turn on every moment.
7. SUGGESTION
