Western I ndonesia National Roads I mprovement Project 6 - 7
major role in monitoring performance and assists PMU in the set-up and follow-through of the Complaints Handling Unit CHU for the ACAP related incidents
Enhanced Disclosure Provisions and Transparency, Ministry of Public Work MPW have been
provided necessary information in the Project Implementation Plan PIP, Project Management Manual PMM on their website, and in the bidding documents, such as contract point for
complaint mail and e-mail address, phone, fax, text message. The contact will also include the Bank s Fraud and Corruption Hotlines. MPW will hold Annual Accountability Meetings to
enhance accountability and project information sharing with civil society. The PMM will provide guidelines on disclosure of information related to the project. MPW official website will display
critical information on WINRIP to enhance both internal and external monitoring of the project
6.3.2 Community Representative Observers CRO
The Anti-Corruption Action Plan ACAP activity on Community Representative Observers CROs aspect as is follow:
The selection and establishment of CROs for all 18 packages was finish in November 2015. One
package package: 10 Simpang Empat - Air Balam was considered failed auction.
The activity of CROs was finish on September 2016 by the announcement of last bidding of package 16 Seblat
Ipuh in Begkulu Province The activities progress of Community Representative Observers CROs from January 2013 until
September 2016, as shown in Appendix H1. 6.3.3 Third Party Monitoring TPM
The Third Party Monitoring TPM activity during May 2017 as is below:
Develop Report of Preparatory Training for TPM of package 16 Sebelat - Ipuh in Bengkulu that was carried out, on April 27, 2017.
Develop Evaluation Report on Implementation of Third Party Monitoring TPM from the project
beginning up to May 2017
Prepare draft Special Report of the Implementation of Anti-Corruption Action Plan ACAP as a part of draft CTC WINRIP Final Report or Project Completing Report.
Prepare the response to Supreme Audit Board Badan Pemeriksa Keuangan BPK Republic of
Indonesia findings on funding the Third Party Monitoring from Provisional Sums. The activities progress of the Third Party Monitoring TPM from January 2013 until May 2017, as
shown in Appendix H2. 6.3.4
Complaint Handling System CHS
The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS in integrated to website of WINRIP
Western I ndonesia National Roads I mprovement Project 6 - 8
http:www.winrip-ibrd.com. In the implementation of Complaint Handling System CHS essentially there are four main
components as follows:
Data Entry.
Complaint Registration.
Complaint Assessment.
Field Clarification and Analysis.
Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on the
web site of WINRIP and provided ACAP inputting data in the web site has ready to be operated. However these applications still continuously to be refined by considering input from various parties.
The CHS team has been monitored and noted the public complaints via website of Sytem Informasi Pemantauan Proyek SiPP Project Monitoring Information System and WINRIP website.
The activity on Complaint Handling System during May 2017 as follows: During May 2017, the Complaint Handling Unit of PMU and the Community Development of CTC has
not received any complaint from the public, but should be answer the complaints of April 23, 2017 from Mr. Buyung Fajri Non-Government Organization JEJAK regarding the implementation of
WINRIP Packages No.21 Lubuk Alung Kuraitaji on subject ignores the road users safety, lack of
periodic maintenance re-condition of road; and the lack of traffic management on temporary traffic signs and flag man in the working areas.
The Complaints Handling Mechanism System CHS Activities is shown in Appendix H3. 6.3.5. Public Disclosures Publication
Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily to access information about the project WINRIP. Some components of
publication and disclosures are as follows: a announcing the information about the project through dissemination activities and provision the leaflets, b installation of the project information boards,
c the provision of space project information booth, d providing important information that can only be accessed by public with submitted an officially applications to the authorities, and e the
provision of information in the website which can be accessed via the internet. The Community Development Team has sent the CRO s activities and Third Party Monitoring TPM
activities and has been up load to the website of WINRIP.
All data and report documents of the Community Development activities on Community Representative Observers CROs for 19 packages 01, 02, 03, 04, 05, 06, 07, 08, 10, 11, 12,
13, 14, 15, 16, 17, 19, 20 and 21 has been uploaded on the website of WINRIP.
The Third Party Monitoring TPM for all of 19 packages was completed selected appointed and all of the TPM s data has been entry uploaded to the website of WINRIP 01, 02, 03,
04, 05, 06, 07, 08, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20 and 21.
