Study on Development of Slope Stabilization Design and Management

Western I ndonesia National Roads I mprovement Project 6 - 8 http:www.winrip-ibrd.com. In the implementation of Complaint Handling System CHS essentially there are four main components as follows:  Data Entry.  Complaint Registration.  Complaint Assessment.  Field Clarification and Analysis.  Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on the web site of WINRIP and provided ACAP inputting data in the web site has ready to be operated. However these applications still continuously to be refined by considering input from various parties. The CHS team has been monitored and noted the public complaints via website of Sytem Informasi Pemantauan Proyek SiPP Project Monitoring Information System and WINRIP website. The activity on Complaint Handling System during May 2017 as follows: During May 2017, the Complaint Handling Unit of PMU and the Community Development of CTC has not received any complaint from the public, but should be answer the complaints of April 23, 2017 from Mr. Buyung Fajri Non-Government Organization JEJAK regarding the implementation of WINRIP Packages No.21 Lubuk Alung Kuraitaji on subject ignores the road users safety, lack of periodic maintenance re-condition of road; and the lack of traffic management on temporary traffic signs and flag man in the working areas. The Complaints Handling Mechanism System CHS Activities is shown in Appendix H3. 6.3.5. Public Disclosures Publication Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily to access information about the project WINRIP. Some components of publication and disclosures are as follows: a announcing the information about the project through dissemination activities and provision the leaflets, b installation of the project information boards, c the provision of space project information booth, d providing important information that can only be accessed by public with submitted an officially applications to the authorities, and e the provision of information in the website which can be accessed via the internet. The Community Development Team has sent the CRO s activities and Third Party Monitoring TPM activities and has been up load to the website of WINRIP.  All data and report documents of the Community Development activities on Community Representative Observers CROs for 19 packages 01, 02, 03, 04, 05, 06, 07, 08, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20 and 21 has been uploaded on the website of WINRIP.  The Third Party Monitoring TPM for all of 19 packages was completed selected appointed and all of the TPM s data has been entry uploaded to the website of WINRIP 01, 02, 03, 04, 05, 06, 07, 08, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20 and 21.