UJI RELIABILITAS DAN UJI KUALITAS

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A. UJI RELIABILITAS DAN UJI KUALITAS

1. Hasil Uji Reliabilitas Skala Kompetensi Interpersonal sebelum seleksi item Case Processing Summary N Cases Valid 15 100.0 Excluded a .0 Total 15 100.0 a. Listwise deletion based on all variabels in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items .936 .940 25 112 2. Tabel Hasil Uji Kualitas Aitem Skala Kompetensi Interpersonal sebelum seleksi item Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted item1 78.07 93.781 .765 . .932 item2 78.47 92.267 .509 . .936 item3 78.33 95.524 .534 . .935 item4 78.33 97.952 .436 . .936 item5 77.73 97.067 .546 . .935 item6 78.67 89.952 .628 . .934 item7 78.47 92.552 .553 . .935 item8 78.33 94.810 .488 . .935 item9 78.07 92.495 .714 . .932 item10 78.27 94.495 .490 . .935 item11 77.93 97.067 .437 . .936 item12 78.33 90.524 .717 . .932 item13 78.00 92.143 .744 . .932 item14 78.27 96.067 .453 . .936 item15 78.27 91.638 .854 . .930 item16 78.93 94.495 .704 . .933 item17 78.27 92.067 .472 . .937 item18 78.27 91.638 .854 . .930 item19 78.27 102.067 -.063 . .940 item20 78.20 94.600 .722 . .933 item21 78.13 93.552 .633 . .933 item22 78.27 95.924 .620 . .934 item23 77.93 94.495 .704 . .933 item24 78.47 91.695 .705 . .932 item25 78.53 90.410 .872 . .930 113 3. Hasil Uji Reliabilitas Skala Kompetensi Interpersonal setelah seleksi item Case Processing Summary N Cases Valid 15 100.0 Excluded a .0 Total 15 100.0 a. Listwise deletion based on all variabels in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items .939 .947 20 114 4. Tabel Hasil Uji Kualitas Item Skala Kompetensi Interpersonal setelah seleksi item Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted item1 61.47 74.838 .747 . .935 item2 61.87 72.981 .531 . .940 item3 61.73 76.210 .537 . .938 item5 61.13 77.695 .536 . .938 item6 62.07 71.067 .640 . .937 item7 61.87 73.267 .576 . .938 item8 61.73 75.210 .521 . .938 item9 61.47 73.695 .699 . .935 item12 61.73 71.495 .739 . .934 item13 61.40 73.686 .700 . .935 item15 61.67 72.810 .851 . .933 item16 62.33 75.381 .698 . .936 item17 61.67 73.667 .436 . .943 item18 61.67 72.810 .851 . .933 item20 61.60 75.686 .690 . .936 item21 61.53 74.124 .666 . .936 item22 61.67 76.810 .594 . .938 item23 61.33 75.524 .681 . .936 item24 61.87 72.552 .728 . .935 item25 61.93 71.352 .904 . .932 115 5. Hasil Uji Reliabilitas Skala Kepuasan Layanan sebelum seleksi item Case Processing Summary N Cases Valid 15 88.2 Excluded a 2 11.8 Total 17 100.0 a. Listwise deletion based on all variabels in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items .898 .900 25 116 6. Tabel Hasil Uji Kualitas Item Skala Kepuasan Layanan sebelum seleksi item Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted item1 73.87 51.981 .265 . .899 item2 73.93 49.638 .505 . .894 item3 73.53 50.552 .590 . .892 item4 73.73 48.781 .464 . .896 item5 73.87 50.981 .522 . .893 item6 74.13 52.981 .194 . .900 item7 73.87 51.552 .316 . .898 item8 73.40 51.257 .325 . .898 item9 73.73 53.210 .177 . .900 item10 73.87 48.124 .613 . .891 item11 73.73 48.924 .641 . .890 item12 73.53 48.695 .670 . .889 item13 73.67 50.667 .499 . .894 item14 73.33 50.095 .580 . .892 item15 73.53 50.410 .612 . .892 item16 73.67 49.524 .662 . .890 item17 73.53 49.981 .681 . .890 item18 73.80 48.886 .726 . .889 item19 73.73 50.924 .392 . .896 item20 73.80 49.314 .666 . .890 item21 73.87 53.981 .061 . .902 item22 73.80 51.886 .315 . .898 item23 74.07 48.495 .696 . .889 item24 73.53 49.981 .681 . .890 item25 73.67 52.524 .383 . .896 117 7. Hasil Uji Reliabilitas Skala Kepuasan Layanan setelah seleksi item Case Processing Summary N Cases Valid 15 88.2 Excluded a 2 11.8 Total 17 100.0 a. Listwise deletion based on all variabels in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items .910 .913 15 118 8. Tabel Hasil Uji Kualitas Item Skala Kepuasan Layanan setelah seleksi item Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted item2 43.93 24.495 .448 . .912 item3 43.53 24.838 .591 . .905 item11 43.73 24.067 .571 . .906 item12 43.53 22.981 .775 . .898 item14 43.33 24.238 .637 . .903 item15 43.53 24.552 .657 . .903 item16 43.67 24.667 .548 . .906 item17 43.53 23.695 .861 . .897 item18 43.80 23.600 .743 . .900 item19 43.73 25.067 .391 . .913 item20 43.80 24.457 .567 . .906 item22 43.80 24.743 .510 . .908 item23 44.07 23.352 .704 . .901 item24 43.53 23.695 .861 . .897 item25 43.67 26.381 .343 . .912

B. HASIL PENELITIAN