Handling Escalations in Process Workspace

7-4 Oracle Fusion Middleware Users Guide for Oracle Business Process Management 8 Performing Administration in Process Workspace 8-1 8 Performing Administration in Process Workspace This chapter explains the various tasks an administrator can perform in Process Workspace. This chapter contains these topics: ■ Section 8.1, Setting the Display of the Work Items Panel in Process Workspace ■ Section 8.2, Managing Other Users’ or Groups’ Rules as an Administrator in Process Workspace ■ Section 8.3, Managing Your Organization in Process Workspace ■ Section 8.4, Administering and Configuring Task-Related Information in Process Workspace ■ Section 8.5, Moving Oracle BPM from Test to Production

8.1 Setting the Display of the Work Items Panel in Process Workspace

To set the display of the Work Items panel, administrators can specify the following application preferences: ■ Login page realm label —If the identity service is configured with multiple realms, then the Process Workspace login page displays a list of realm names. The LABEL_ LOGIN_REALM parameter specifies the resource bundle key used to look up the label to display these realms. The term realm can be changed to fit the user community—terms such as country, company, division, or department may be more appropriate. Administrators can customize the resource bundle, specify a resource key for this string, and then set this parameter to point to the resource key. ■ Global branding icon —This is the image displayed in the top left corner of every page of the worklist. The Oracle logo is the default. Administrators can provide a .gif , .png, or .jgp file for the logo. This file must be in the public_html directory. ■ Resource bundle —An application resource bundle provides the strings displayed in the worklist. By default, this is the class at: oracle.bpel.worklistapp.resource.WorklistResourceBundle Administrators must extend WorklistResourceBundle.java by adding their resource strings. Administrators can change the strings shown in the application by copying WorkflowResourceBundle and customizing it. This parameter allows administrators to specify the class path to this custom resource bundle. 8-2 Oracle Fusion Middleware Users Guide for Oracle Business Process Management Then administrators create a JAR file from the compiled resource bundle and copy it under SOA_Oracle_Home\j2ee\home\applications\worklist\worklist\WEB-INF\lib ■ Use language settings of —Select the browser or the identity provider. The identity provider that stores information about worklist users can store the users locale, which can determine the worklist display language. Alternatively, the users browser can supply the locale information. This parameter determines which is used as the source for determining the worklist application display language. For more information about the display of local languages, see Oracle Fusion Middleware Developers Guide for Oracle SOA Suite. To specify application preferences: 1. Click Administration. 2. Click Application Preferences. 3. Specify the login page realm label, branding icon, or resource bundle as described earlier in this section and as shown in Figure 8–1 . Figure 8–1 Setting Application Preferences in Process Workspace 4. Select which language settings you want to use—from the browser or the identity provider.

5. Click Save.

8.2 Managing Other Users’ or Groups’ Rules as an Administrator in Process Workspace

Administrators can make changes to rules. This ability is useful for correcting a problem with a rule. For example, for a user who no longer works for the company, administrators can set up a rule for that user so that all tasks assigned to the user are automatically assigned to another user or group.