Managing the Availability of Users in Distributing Work among Users in a Group
7.3 Setting Assignment Rules for Tasks with Multiple Assignees
For information about assignment rules for tasks with multiple assignees, see Oracle Fusion Middleware Developers Guide for Oracle SOA Suite.7.4 Reassigning or Delegating Tasks in Process Workspace
A supervisor can reassign or delegate tasks to reportees. A user with BPMWorkflowReassign privileges can delegate a task to anyone. For information about reassigning or delegating tasks, see Oracle Fusion Middleware Developers Guide for Oracle SOA Suite.7.5 Using Reports to Manage Workflows in Process Workspace
Reports are available on the Tasks page in the Reports panel. Report results cannot be saved. Figure 7–1 shows the Reports panel displaying the standard report types available. Figure 7–1 Oracle Business Process Management Workspace Reports For more information about reports, see Oracle Fusion Middleware Developers Guide for Oracle SOA Suite.7.6 Using Dashboards to Manage Workflows in Process Workspace
Dashboards provide a variety of analytical information about the workload on users for the different processes being executed. For example, if a specific user has many tasks assigned to her, and she is making little progress, this would indicate that all those corresponding processes are blocked. Having this information enables you to reassign those tasks to someone else and, if necessary some user or group routing rules can be specified to manage the issue in the short term. For more information about dashboards, see Chapter 6, Using Dashboards in Process Workspace . Managing Workloads Among Users in Process Workspace 7-37.7 Handling Escalations in Process Workspace
If a user escalates a task, it is automatically assigned to his or her supervisor. The supervisor can then decide what type of action to perform on the task. Escalations are among the system actions you can perform from the Task Details page. For more information about the Task Details page, see Section 2.3.1.2, The Process Workspace Task Details Page . For information about the system actions you can perform from the Task Details page, see Table 2–3 .Parts
» Oracle Fusion Middleware Online Documentation Library
» Introduction to the Oracle BPM Suite Oracle BPM User Personas
» Oracle BPM Studio Oracle Business Process Composer Business Process Composer
» Oracle BPM Engine Oracle Human Workflow Oracle Business Rules
» Oracle Business Process Analysis BPA Suite
» Process Modeling Introduction to the Application Development Life Cycle
» Implementation Deployment Introduction to the Application Development Life Cycle
» Understanding Process Workspace Oracle Fusion Middleware Online Documentation Library
» Starting and Logging In to Process Workspace
» Navigating the Process Workspace Tasks Page
» The Process Workspace Task Details Page
» About the Process Workspace Standard Dashboards Page
» Accessing Administration Capabilities Oracle Fusion Middleware Online Documentation Library
» Setting Your Preferences in Process Workspace
» What You Need to Know When Acting on Tasks in Process Workspace
» Optional Select Save As View, provide a view name, and use the Display page
» Select an assignee, as shown in Add conditions filters, as shown in
» Use the Display page of the Create User View dialog box, shown in Click OK.
» Claiming and Releasing Tasks in Process Workspace
» How to Create User Rules in Process Workspace
» How to Create Group Rules in Process Workspace
» Initiating Process Instances in Process Workspace
» Viewing the Details of a Process Instance in
» How to Add a Process Instance Panel to a Customized Page
» Participant Workload Dashboard Participant Performance Dashboard
» Process Workload Dashboard Process Performance Dashboard
» Specifying Graph Content Creating Custom Dashboards
» Managing the Availability of Users in Distributing Work among Users in a Group
» Handling Escalations in Process Workspace
» Setting the Display of the Work Items Panel in Process Workspace
» Managing Other Users’ or Groups’ Rules as an Administrator in Process Workspace
» Understanding Deployment of Organization Entities in Process Workspace
» Managing Holiday Rules in Process Workspace
» Managing Calendar Rules in Process Workspace
» Specify a name, and, optionally, a description for the new role. Click OK. The new
» Managing Organization Roles in Process Workspace
» Specify your search, or use an asterisk as a wildcard, then click OK. The
» Click Search. The search results appear in the Searched Items panel.
» Extending User Properties in Process Workspace
» Managing Organizational Units in Process Workspace
» Under Task Administration, click Approval Groups. The Groups page appears in
» Select User. How to Add a New Member to a Static Approval Group
» How to Specify Routing Settings The Event Driven page contains a limited set of
» How to Define Expiration and Escalation Policies Defining expiration and
» How to Specify Notification Settings Creating or updating notification settings
» How to Allow Task Access Access-rule settings can be set to control the actions a
» In the Administration Panel, under Task Administration, click Task
» In the Task Configuration page, select the Data Driven page.
» In the Tasks to be configured pane, select a task.
» Moving Oracle BPM from Test to Production
» The Modeling Space in Process Spaces The Process Instance Space in Process Spaces
» Starting and Logging In to Process Spaces The Process Workspace Home Page in Process Spaces
» Acting on Tasks in Process Spaces
» Filtering Tasks in Process Spaces
» Adding Members to Process Spaces
» Adding Documents to Process Spaces
» The Process Instance Space in Process Spaces
» Editing Pages in Process Spaces
» Configuring a Group Space in Process Spaces
» Right Click ViewController. Select Deployment. Click Edit.
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