The use of ATM Switching with Bank Mandiri Taspen POS Co-location Mandiri Group Data Center, through the Subsidiaries Synergy Initiative Governance through the Improve distribution network and develop digital Winning the wealth segment, deepen relationshi
2. Data Services Customer Onboarding
• Implementing the first phase of Master Data Management in 2016 to consolidate the data of all Bank Mandiri customers. As well as maintaining data integrity for reporting through implementation Bank wide Report Integration and Executive Information System EIS enhancement. • Improvement on the quality of performance and capacity of the collection system and the fulfillment of Integrated Processing System IPS redundancy in the Disaster Recovery System DRC.3. Risk Analysis Fraud Management
• Strengthening the Banks risk management through the development of Enterprise Risk Management ERM to accommodate the implementation of Basel II and III in addition to enhancing the development of New Asset Liability Management. • In 2016 the development of Fraud Risk Management System using the new SOA architecture has started.4. Core Banking Tuning, Sales Relationship Service
• Development of joint financing applications to support the vehicle leasing business Mandiri Utama Finance. • Complaint Handling Social Media Implementation process capture, categorize and distribute customer complaints submitted through social media. • Fiestapoin loyalty program development to be accessed inquiry and redeem through mobile banking and internet banking.5. Network Enhancement Internal Support
• Implementation of network devices for data center backup and upgrading branches network devices. • Advancement of transaction processing and critical system availability with the implementation of the monitoring availability system, including alerts for system infrastructure status threshold. Bank Mandiri IT infrastructure contained in the Data Center DC Plaza Mandiri and 2 Disaster Recovery Centers DRC in Rempoa and Borneo 3-site Data Center. DRC Rempoa is an investment that began in 2015, built on the assets of the Bank and embrace the concept of Tier-3 Data Center Uptime Institute. In 2016 DRC Rempoa has officially become operational and backup over DC Bank Mandiri, operational Rempoa DRC has been reported pursuant to the regulator. As our commitment to deliver excellenct support to the Banks business, IT business unit Bank Mandiri implements certified service standards, namely: 1. ISO 9001:2008 for the Operations and Development of Data Center, DRC, IT Security Infrastructure. 2. ISOIEC 20000-1:2011 for the Provision of IT Service Management System to Internal Customer. IT Synergy for Subsidiaries As the realization of the vision Integrate the Group, in 2016 IT of Bank Mandiri initiated cooperation with the subsidiaries to jointly undertake the development of technologies to build Mandiri Group with services integration that are reliable, secure, and has the technology for optimization of technology investments. Some output of synergy that have been successfully executed in 2016, namely:1. The use of ATM Switching with Bank Mandiri Taspen POS
Mantap make transactions of Bank Mantap customers can be served at 17 thousand Bank Mandiri ATM machine without any additional investment in the Bank Mantap.2. Co-location Mandiri Group Data Center, through the
placement of subsidiaries data center in DRC Rempoa with the aim for space optimization, cost efficiency and risk management.3. Subsidiaries Synergy Initiative Governance through the
preparation Mandiri Group Principal Guidelines as the basis for IT synergy cooperation of Mandiri Group subsidiaries, as well as the preparation of the Memorandum Procedure for filing synergy initiatives. IT Investment Throughout 2016, the Bank has made IT investments. Detailed data is described in the Chapter Management Discussion and Analysis with sub-chapter discussion Investment and Materials Association of Capital Goods. 10 Consolidated Financial Statements 09 Cross Reference of Annual Report Award 2016 Criteria 08 Corporate Social Responsibility 07 Integrated Corporate Governance 06 Corporate Governance 2017 Technology Development Plan In 2017 the Bank launched several IT concept technology developments to accelerate the Banks business following the corporate strategy as follows:1. Improve distribution network and develop digital
proposition in the retail segment through the Bank at Work development capabilities, improved branch delivery system, development of Gen Y Saving Account, New Internet Banking and Mobile Banking, and enhance customer complaints management on social media.2. Winning the wealth segment, deepen relationships, and revamp cash management capabilities
by improving Mandiri Investment AccessMAKSI, the development of applications to support the trade and foreign exchange transactions, as well as enhance Mandiri Cash Management to serve the needs of corporate customers.3. Electronic channel synergy and enhanced government payment system
Parts
» Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Iswahyudi Arifin Firdaus Rp1,038.71 trillion
» Rp910.06 trillion Wholesale Retail Integrated the Group
» The Organization and Human Resources “HR” Policy Procedure
» System Data Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» MethodologyModel Analytics Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Credit Risk Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Qualitative Disclosure Market Risk
» Quantitative Disclosure Market Risk
» Qualitative Disclosure Liquidity Risk
» Quantitative Disclosure Liquidity Risk
» Risk Management Committee Working Unit Risk Owner ORM Coordinator Internal Audit
» Risk Awareness Program MRO Forum Risk Profile Report Legal Risk
» Reputation Risk Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Strategic Risk Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Compliance Risk Identification Assessment
» Relations with Management or Key Employee of Bank Mandiri
» Bank Mandiris Branch and e-channel Services Improvement Alliance DevelopmentSynergy
» Problem Management Development Infrastructure Security
» GMS Brief Minutes Ads GMS Minutes Article 33
» AGMS March 6, 2015 Agenda Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» EGMS December 18, 2015 Agenda Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Capacity to Represent Capacity to Make Decision
» Human Resources Policy and Strategy Operational Activities Human Resources Policy and Strategy
» Human Resources Policy and Strategy Operational Activities
» Human Resources Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» BOD and SEVP: included PPC Category A and B No. Group Head PPC Kategori B No.
» Organization and Human Resources Policies Procedures System Data
» MethodologyModels Analytics Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Integrity Pact Socialization Gratification Control Reporting Gratification
» Conflict of Interest Confidentiality
» Abuse of Position Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Conduct Integrity and Accuracy of Data Bank Banking System Integrity Individual Behavior
» Aspect 2: Function and Role of Board of Commissioners
» Protection of Possession Bank Employee Welfare
» Remuneration Employee Turnover Level
» Social Security Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» Mandiri Sahabatku Mandiri Peduli Pendidikan
» Mandiri Peduli Kesehatan Mandiri Peduli Sarana Umum dan Ibadah Mandiri Peduli Bencana
» GENERAL INFORMATION a. Establishment
» GENERAL INFORMATION continued b. Merger continued
» GENERAL INFORMATION continued c. Recapitalisation continued
» GENERAL INFORMATION continued g. Subsidiaries
» GENERAL INFORMATION continued g. Subsidiaries continued
» GENERAL INFORMATION continued h. Structure and Management continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued
» Financial liabilities continued Derecognition
» Reclassification of financial assets
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued c. Financial instruments continued
» Classes of financial instruments continued
» Allowance for impairment losses of financial assets
» Allowance for impairment losses of financial assets continued
» Investment in sukuk continued
» Principles of consolidation Determination of fair value continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued d. Principles of consolidation continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued l.
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued q. Net investment in lease financing
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued s. Investments in shares
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued v. Other assets
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued x. Deposits from customers continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued z. Insurance contract continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued ad. Income tax continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued ae. Temporary syirkah funds continued
» SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES continued ai. Employee benefits continued
» USE OF CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS
» CURRENT ACCOUNTS WITH BANK INDONESIA December 31, December 31,
» CURRENT ACCOUNTS WITH BANK INDONESIA continued December 31, December 31,
» CURRENT ACCOUNTS WITH OTHER BANKS
» CURRENT ACCOUNTS WITH OTHER BANKS continued
» PLACEMENTS WITH BANK INDONESIA AND OTHER BANKS
» PLACEMENTS WITH BANK INDONESIA AND OTHER BANKS continued
» PLACEMENTS WITH BANK INDONESIA AND OTHER BANKS continued MARKETABLE SECURITIES
» MARKETABLE SECURITIES continued MARKETABLE SECURITIES continued
» MARKETABLE SECURITIES continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» MARKETABLE SECURITIES continued GOVERNMENT BONDS GOVERNMENT BONDS continued
» GOVERNMENT BONDS continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» OTHER RECEIVABLES - TRADE TRANSACTIONS
» OTHER RECEIVABLES - TRADE TRANSACTIONS continued
» SECURITIES PURCHASED UNDER RESALE AGREEMENTS
» SECURITIES PURCHASED UNDER RESALE AGREEMENTS continued
» DERIVATIVE RECEIVABLES AND PAYABLES
» DERIVATIVE RECEIVABLES AND PAYABLES continued
» LOANS AND SHARIA RECEIVABLESFINANCING continued
» LOANS AND SHARIA RECEIVABLESFINANCINGcontinued
» LOANS AND SHARIA RECEIVABLESFINANCING continued LOANS AND SHARIA RECEIVABLESFINANCING continued
» CONSUMER FINANCING RECEIVABLES continued
» NET INVESTMENT FINANCE LEASES
» NET INVESTMENT IN FINANCE LEASE continued ACCEPTANCES RECEIVABLE
» ACCEPTANCES RECEIVABLE continued INVESTMENT IN SHARES
» INVESTMENT IN SHARES continued
» FIXED ASSETS Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» FIXED ASSETS continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» FIXED ASSETS continued Others
» FIXED ASSETS continued Others continued
» INTANGIBLE ASSETS December 31, December 31, OTHER ASSETS December 31, December 31,
» OTHER ASSETS continued DEPOSITS FROM CUSTOMERS - DEMANDWADIAH DEMAND DEPOSITS
» DEPOSITS FROM CUSTOMERS - SAVINGWADIAH SAVING DEPOSITS continued
» DEPOSITS FROM CUSTOMERS - TIME DEPOSITS continued
» DEPOSITS FROM OTHER BANKS - DEMANDWADIAH DEMAND AND SAVING DEPOSITS
» DEPOSITS FROM OTHER BANKS -DEMANDWADIAH DEMAND AND SAVING DEPOSITS continued
» DEPOSITS FROM OTHER BANKS - INTER-BANK CALL MONEY
» DEPOSITS FROM OTHER BANKS - TIME DEPOSITS
» LIABILITY TO UNIT-LINK HOLDERS
» LIABILITY TO UNIT-LINK HOLDERS continued
» LIABILITY TO UNIT-LINK HOLDERScontinued
» SECURITIES SOLD UNDER REPURCHASE AGREEMENTS
» ACCEPTANCES PAYABLE Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» MARKETABLE SECURITIES ISSUED Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» MARKETABLE SECURITIES ISSUED continued Bonds continued
» MARKETABLE SECURITIES ISSUED continued Subordinated notes sharia mudharabah
» MARKETABLE SECURITIES ISSUED continued Subordinated notes sharia mudharabah continued
» ESTIMATED LOSSES ON COMMITMENTS AND CONTINGENCIES
» ESTIMATED LOSSES ON COMMITMENTS AND CONTINGENCIES continued
» TAXATION b. Taxes payable continued
» TAXATION continued d. Tax expense - current
» TAXATION continued d. Tax expense - current continued
» TAXATION continued e. Deferred tax assets - net continued
» TAXATION continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» EMPLOYEE BENEFIT LIABILITIES December 31, December 31,
» OTHER LIABILITIES continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» FUND BORROWINGS continued December 31, December 31,
» FUND BORROWINGS continued FUND BORROWINGS continued
» FUND BORROWINGS continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» SUBORDINATED LOANS Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» SUBORDINATED LOANS continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» TEMPORARY SYIRKAH FUNDS Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» TEMPORARY SYIRKAH FUNDS continued
» NONCONTROLLING INTERESTS IN NET ASSETS OF CONSOLIDATED SUBSIDIARIES
» SHARE CAPITAL continued a. Authorised, Issued and Fully Paid Capital continued
» SHARE CAPITAL continued a. Authorised, Issued and Fully Paid-in Capital continued
» SHARE CAPITAL continued b. Additional Paid-In CapitalShare Premium continued
» SHARE CAPITAL continued c. Distribution of net income continued
» INTEREST EXPENSE AND SHARIA EXPENSE OTHER OPERATING INCOME - OTHERS Year ended December 31,
» ALLOWANCE AND REVERSAL FOR IMPAIRMENT LOSSES Year ended December 31,
» UNREALISED GAINSLOSSES Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» GAIN ON SALE OF MARKETABLE SECURITIES AND GOVERNMENT BONDS Year ended December 31,
» SALARIES AND EMPLOYEE BENEFITS Year ended December 31,
» SALARIES AND EMPLOYEE BENEFITS continued
» GENERAL AND ADMINISTRATIVE EXPENSES Year ended December 31, EMPLOYEE BENEFITS
» EMPLOYEE BENEFITScontinued Pension Plan
» EMPLOYEE BENEFITS continued Pension Plan continued
» EMPLOYEE BENEFITS continued Pension Plan
» EMPLOYEE BENEFITScontinued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» EMPLOYEE BENEFITS continued EMPLOYEE BENEFITS continued
» EMPLOYEE BENEFITS continued Labor Law No. 132003 continued
» NON-OPERATING EXPENSEINCOME - NET Year ended December 31,
» COMMITMENTS AND CONTINGENCIES continued
» FOREIGN CURRENCY TRANSACTIONS Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» RELATED PARTY TRANSACTIONS Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» RELATED PARTY TRANSACTIONS continued
» RELATED PARTY TRANSACTIONS continued RELATED PARTY TRANSACTIONS continued
» SEGMENT INFORMATION Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» SEGMENT INFORMATION continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» CAPITAL ADEQUACY RATIO Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» CAPITAL ADEQUACY RATIO continued
» CUSTODIAL SERVICES AND TRUST OPERATIONS
» CUSTODIAL SERVICES AND TRUST OPERATIONS continued
» CHANNELING LOANS Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» RISK MANAGEMENT Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» RISK MANAGEMENT continued Laporan Tahunan 2016 PT Bank Mandiri (Persero) Tbk versi B.Inggris
» RISK MANAGEMENT continued RISK MANAGEMENT continued
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