Policies and Strategies Operational Activities Human Resouces Policy and Strategy Operational Activities

10 Consolidated Financial Statements 09 Cross Reference of Annual Report Award 2016 Criteria 08 Corporate Social Responsibility 07 Integrated Corporate Governance 06 Corporate Governance Scope of Work and Responsibilities of Each Member of the Board of Directors President Director 1. To conduct management of the Company for the interest of the Company and in accordance with the purposes and objectives of the Company. 2. To perform all acts and deeds regarding the management as well as the ownership of the Companys assets. 3. To perform his duties in good faith and with full responsibility with due observance of the Articles of Association, Resolutions of GMS and prevailing laws and regulations. 4. To take full responsibility personally for the loss of the Company when deemed guilty or negligent in their duties for the interest and business of the Company unless it can be proved, among others, by managing the Company with good faith and prudence for the interest and in accordance with the purposes and objectives of the Company. 5. To represent the Company before and outside the Court in all respects and events; both the management and the ownership, binding the Company with other parties and other parties with the Company. 6. To coordinate policy and strategy unit under the supervision of President Director as contained in the Decree of the Board of Directors related to the job descriptions and authorities of members of the Board of Directors. 7. To monitor and evaluate the activities of Region Builder Director. Vice President Director

1. Policies and Strategies

a. Directing, evaluating, and promoting policies and strategies across areas of responsibility. b. Directing and evaluating the preparation of short term, medium term and long term Business Plan and Action Plan to be in line with Company policy.

2. Operational Activities

a. Directing, evaluating, and coordinating the implementation of the management of the Company as set out in the Articles of Association, the decision of the AGM of the Company, and legislation. b. To direct, evaluate, and coordinate the work units under the coordination of the Vice President Director, in coordination with the President Director and other Directors. c. Together with President Director in directing the processes of change that are needed to meet the challenges of market competition of the Companys products and services by taking into account risk aspects. d. Together with President Director coordinate the implementation of the Region Builder Director in directing and fostering Regional CEO to achieve the target market market share and increase the volume of business funding and credit of the Company throughout RegionRegional. e. To maintain the company image and establish a good relationship with regulators and stakeholders.

3. Human Resouces

a. To assist the President Director to provide direction of Human Resources Policy of Bank Mandiri b. Together with President Director determine the job descriptions between the Board of Directors and establish organizational structure with due observance of the Articles of Association of the Company. Director of Operations

1. Policy and Strategy

a. Directing, evaluating, and socializing the policy and strategy in operations. b. To direct and evaluate the preparation of short term, medium term and long term Business Plan and Action Plan to be in line with Company policy. c. To support the Director of Distributions in directing and fostering Regional to transform the distribution network, optimization of business units in the region both in terms of financial, service excellence, Good Corporate Governance and Fraud Prevention, as well as to achieve and increase the designated target volume of business funds and loans.

2. Operational Activities

a. Directing, evaluating, and coordinating the implementation of the management of the Company in the areas of Operations, as stipulated in the Articles of Association, the Resolutions of AGM of the Company, and legislation. b. Directing, evaluating, and coordinating work units in the areas of Operations, as well as coordinating with other Directors. c. Coordinating and directing the preparation of the Companys service strategy, consolidation of communication and programs to improve the quality of service to customers. d. Coordinating and directing the optimization of the use of customer data to support the business activities of the Company. e. Coordinating and directing the preparation and management procedures for handling complaints and customer disputes. f. Maintaining the company image and establishing a good relationship with regulators and stakeholders. g. Supporting the role of Regional CEO in performing coordination functions to align with other Strategic Business Unit.

3. Human Resources Leading and directing the policies of Human Resources HR