103
Lampiran 1 Data Primer Hasil Observasi Nasabah Antrean Teller pada Hari Senin, 30 Januari 2017
A. Data Kedatangan Nasabah Limpahan dari Customer Service atau
Mantri
Nasabah Waktu
Kedatangan
1 08:00:00
2 08:32:05
3 09:18:18
4 10:03:03
5 10:55:49
6 11:03:12
7 11:16:08
8 11:27:48
9 11:42:08
10 11:42:10
B. Data Kedatangan Nasabah Antrean Langsung Teller
Nasabah Waktu
Kedatangan Nasabah
Waktu Kedatangan
1 08:00:02
20 08:50:30
2 08:00:05
21 08:51:49
3 08:00:08
22 08:53:05
4 08:00:15
23 08:53:50
5 08:01:05
24 09:01:41
6 08:08:20
25 09:02:51
7 08:10:07
26 09:03:08
104
Nasabah Waktu
Kedatangan Nasabah
Waktu Kedatangan
8 08:12:39
27 09:08:34
9 08:15:41
28 09:08:59
10 08:17:41
29 09:10:15
11 08:18:15
30 09:15:01
12 08:18:57
31 09:16:04
13 08:25:26
32 09:22:05
14 08:35:18
33 09:28:42
15 08:39:38
34 09:28:57
16 08:42:02
35 09:30:59
17 08:42:11
36 09:31:02
18 08:42:26
37 09:35:29
19 08:43:40
38 09:37:12
39 09:38:46
59 10:31:19
40 09:40:05
60 10:34:13
41 09:45:08
61 10:34:32
42 09:49:42
62 10:38:50
43 09:52:50
63 10:39:27
44 09:53:51
64 10:45:29
45 09:54:07
65 10:49:38
46 09:55:23
66 10:51:54
47 09:56:22
67 10:53:57
48 09:56:31
68 10:55:54
49 09:59:32
69 11:03:58
50 10:06:41
70 11:05:30
51 10:09:02
71 11:06:09
52 10:09:58
72 11:13:31
53 10:15:23
73 11:13:33
105
Nasabah Waktu
Kedatangan Nasabah
Waktu Kedatangan
54 10:17:51
74 11:21:53
55 10:21:04
75 11:24:42
56 10:24:01
76 11:31:22
57 10:25:48
77 11:42:29
58 10:28:04
78 11:42:31
C. Data Pelayanan Nasabah Limpahan dari Customer Service atau Mantri
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
1 2
08:00:02 08:03:50
2 1
08:32:07 08:41:10
3 2
09:18:20 09:29:02
4 2
10:03:05 10:08:19
5 2
10:56:10 10:58:58
6 2
11:04:57 11:09:05
7 2
11:17:14 11:22:43
8 1
11:29:29 11:41:38
9 1
11:42:33 11:53:38
10 2
11:43:55 11:51:16
106
D. Data Pelayanan Nasabah Antrean Langsung Teller
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
1 1
08:02:23 08:15:15
2 2
08:03:57 08:05:46
3 2
08:05:49 08:10:52
4 2
08:10:56 08:12:43
5 2
08:12:45 08:15:46
6 1
08:15:17 08:17:27
7 2
08:15:48 08:18:24
8 1
08:17:29 08:19:41
9 2
08:18:27 08:20:08
10 1
08:19:45 08:29:05
11 2
08:20:14 08:22:55
12 2
08:22:58 08:24:46
13 2
08:26:11 08:27:41
14 2
08:35:20 08:38:26
15 2
08:39:41 08:42:49
16 2
08:42:51 08:46:42
17 2
08:46:43 08:48:34
18 2
08:48:36 08:50:15
19 2
08:50:26 08:52:59
20 2
08:53:01 08:55:02
21 2
08:55:04 08:56:20
22 1
08:56:08 08:59:34
23 2
08:56:20 09:00:02
24 1
09:02:14 09:04:46
25 2
09:02:53 09:03:41
107
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
26 2
09:03:43 09:06:18
27 2
09:08:36 09:12:48
28 1
09:09:01 09:12:26
29 1
09:12:28 09:14:41
30 1
09:15:03 09:17:03
31 2
09:16:43 09:18:09
32 1
09:22:07 09:29:51
33 2
09:29:02 09:35:46
34 1
09:30:01 09:31:19
35 1
09:31:21 09:32:33
36 1
09:32:34 09:45:27
37 2
09:35:49 09:37:26
38 2
09:37:30 09:39:35
39 2
09:39:36 09:41:48
40 2
09:41:49 09:44:20
41 2
09:45:10 09:49:06
42 1
09:49:44 09:55:21
43 2
09:52:52 09:54:18
44 2
09:54:20 09:57:07
45 1
09:55:23 09:56:08
46 1
09:56:09 09:58:52
47 2
09:57:08 10:01:31
48 1
09:58:54 10:02:53
49 1
10:02:55 11:26:36
50 2
10:08:21 10:12:07
51 2
10:12:09 10:26:35
52 2
10:26:36 10:29:29
108
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
53 2
10:29:30 10:33:12
54 2
10:33:14 10:35:46
55 2
10:35:47 10:39:58
56 2
10:39:59 10:42:46
57 2
10:42:48 10:49:38
58 2
10:49:39 10:52:09
59 2
10:52:11 10:53:39
60 2
10:53:40 10:54:50
61 2
10:54:52 10:56:09
62 2
10:59:00 10:59:38
63 2
11:00:30 11:01:03
64 2
11:01:04 11:04:56
65 2
11:09:07 11:13:16
66 2
11:13:18 11:14:39
67 2
11:14:41 11:17:13
68 2
11:22:45 11:24:40
69 2
11:24:42 11:26:30
70 2
11:26:31 11:29:39
71 1
11:26:38 11:29:28
72 2
10:29:31 11:37:00
73 2
11:37:02 11:43:54
74 1
11:41:40 11:41:50
75 1
11:41:50 11:42:32
76 2
11:51:18 11:59:31
77 1
11:53:40 11:57:48
78 1
11:58:24 11:59:44
109
Lampiran 2 Data Primer Hasil Observasi Nasabah Antrean Teller pada Hari Selasa, 31 Januari 2017
A. Data Kedatangan Nasabah Limpahan dari Customer Service atau
