109
Lampiran 2 Data Primer Hasil Observasi Nasabah Antrean Teller pada Hari Selasa, 31 Januari 2017
A. Data Kedatangan Nasabah Limpahan dari Customer Service atau
Mantri
Nasabah Waktu
Kedatangan
1 08:18:30
2 08:38:42
3 09:19:44
4 09:30:03
5 10:10:56
6 10:26:39
7 10:48:36
8 11:32:38
9 11:32:46
B. Data Kedatangan Nasabah Antrean Langsung Teller
Nasabah Waktu
Kedatangan Nasabah
Waktu Kedatangan
1 08:00:09
21 09:37:00
2 08:02:26
22 09:38:00
3 08:03:36
23 09:38:18
4 08:06:43
24 09:41:29
5 08:15:38
25 09:44:30
6 08:34:16
26 09:46:15
7 08:34:52
27 09:46:55
8 08:36:12
28 09:47:08
110
Nasabah Waktu
Kedatangan Nasabah
Waktu Kedatangan
9 08:36:23
29 09:57:41
10 08:41:30
30 09:58:26
11 08:48:18
31 09:58:46
12 08:50:31
32 10:00:40
13 08:51:40
33 10:04:48
14 08:53:20
34 10:10:24
15 08:54:43
35 10:11:18
16 09:03:41
36 10:16:18
17 09:04:21
37 10:22:04
18 09:21:46
38 10:24:20
19 09:26:58
39 10:28:07
20 09:27:02
40 10:32:13
41 10:40:08
48 11:05:02
42 10:42:11
49 11:12:41
43 10:43:53
50 11:14:50
44 10:44:03
51 11:20:40
45 10:46:32
52 11:23:09
46 10:51:11
53 11:24:17
47 10:59:46
54 11:33:24
111
C. Data Pelayanan Nasabah Limpahan dari Customer Service atau Mantri
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
1 1
08:18:32 08:31:51
2 2
08:40:54 08:45:01
3 2
09:19:46 09:38:08
4 1
09:32:19 10:17:53
5 2
10:11:47 10:14:15
6 1
10:27:42 10:29:26
7 2
10:48:38 10:51:18
8 1
11:32:40 11:37:44
9 2
11:32:48 11:46:46
D. Data Pelayanan Nasabah Antrean Teller
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
1 2
08:01:02 08:03:35
2 1
08:02:29 08:04:15
3 1
08:04:16 08:07:57
4 1
08:08:08 08:11:09
5 2
08:15:47 08:21:10
6 2
08:34:18 08:35:59
7 1
08:34:54 08:36:06
8 2
08:36:14 08:40:53
9 1
08:36:25 08:38:28
10 1
08:41:32 08:44:56
112
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
11 2
08:48:20 08:53:00
12 1
08:50:32 08:52:27
13 1
08:52:33 08:57:42
14 2
08:53:22 08:58:58
15 1
08:58:01 09:00:48
16 2
09:03:49 09:04:51
17 2
09:04:55 09:05:53
18 1
09:21:48 09:26:03
19 1
09:27:00 09:32:18
20 2
09:38:10 09:39:30
21 2
09:39:32 09:41:18
22 2
09:41:20 09:47:16
23 2
09:47:18 09:49:02
24 2
09:49:04 09:56:06
25 2
10:01:29 10:02:32
26 2
10:02:33 10:05:22
27 2
10:05:24 10:07:34
28 2
10:07:35 10:09:45
29 2
10:09:47 10:11:46
30 2
10:14:17 10:22:52
31 1
10:17:55 10:21:08
32 1
10:21:10 10:21:19
33 1
10:21:20 10:23:24
34 2
10:22:54 10:29:34
35 1
10:23:25 10:25:19
36 1
10:25:21 10:27:41
37 1
10:29:27 10:30:26
113
Nasabah Teller
Waktu Pelayanan
Waktu Selesai
Pelayanan
38 2
10:29:36 10:32:17
39 1
10:30:29 10:31:55
40 2
10:32:19 10:33:22
41 1
10:40:10 10:42:18
42 2
10:42:13 10:45:35
43 1
10:43:55 10:45:33
44 1
10:45:35 10:47:45
45 2
10:46:34 10:47:00
46 2
10:51:20 10:53:56
47 1
10:59:48 11:02:42
48 1
11:05:04 11:07:54
49 2
11:12:43 11:15:22
50 1
11:15:05 11:18:52
51 2
11:20:42 11:22:59
52 2
11:23:11 11:25:09
53 1
11:24:19 11:28:42
54 1
11:37:46 11:40:30
114
Lampiran 3 Data Primer Hasil Observasi Nasabah Antrean Teller pada Hari Rabu, 1 Februari 2017
A. Data Kedatangan Nasabah Limpahan dari Customer Service atau
