GENERAL REMEDIAL MEASURES External training, communication and dissemination of safety information
4. GENERAL
4.1 [Service provider] will establish, maintain and adhere to an SMS that is commensurate with the size, nature and complexity of the operations authorized to be conducted under its operations certificate and to the hazards and safety risks related to these operations. 4.2 In order to develop an enforcement policy that supports the implementation of SMS, [State’s CAA] inspectors will maintain an open communication with service providers. 4.3 When a service provider operating under an SMS unintentionally contravenes [Civil Aviation Act or Civil Aviation regulations], specific review procedures will be used. These procedures will allow the [State’s CAA] inspector responsible for the oversight of the service provider the opportunity to engage in dialogue with the SMS-governed organization. The objective of this dialogue is to agree on proposed corrective measures and an action plan that adequately addresses the deficiencies that led to the contravention and to afford the service provider a reasonable time to implement them. This approach aims to nurture and sustain effective safety reporting, whereby service providers’ employees can report safety deficiencies and hazards without fear of punitive action. A service provider can therefore, without apportioning blame, and without fear of enforcement action, analyse the event and the organizational or individual factors that may have led to it, in order to incorporate remedial measures that will best help prevent recurrence.5. REMEDIAL MEASURES
[State’s CAA], through the inspector responsible for the oversight of the service provider, will evaluate the corrective measures proposed by the service provider, andor the systems currently in place to address the event underlying the contravention. If the corrective measures proposed are considered appropriate and likely to prevent recurrence and foster future compliance, the review of the violation will then be concluded with no enforcement action. In cases where either the corrective measures or the systems in place are considered inappropriate, [State’s CAA] will continue to interact with the service provider to find a satisfactory resolution that would prevent enforcement action. However, in cases where the service provider refuses to address the event and provide effective corrective measures, [State’s CAA] will consider taking enforcement action or other administrative action regarding the certificate.6. ENFORCEMENT PROCEDURES
Parts
» DOC 9859 FULL EN DOC 9859 FULL EN
» GENERAL OBJECTIVES CONCEPT CONTENTS .1
» OBJECTIVE AND CONTENTS .1 THE CONCEPT OF SAFETY .1
» THE EVOLUTION OF SAFETY THINKING .1
» ACCIDENT CAUSATION — THE REASON MODEL .1
» THE ORGANIZATIONAL ACCIDENT .1 BASIC SAFETY CONCEPTS
» PEOPLE, CONTEXT AND SAFETY — THE SHEL MODEL .1
» ERRORS AND VIOLATIONS Operational errors
» ORGANIZATIONAL CULTURE .1 BASIC SAFETY CONCEPTS
» SAFETY INVESTIGATION .1 BASIC SAFETY CONCEPTS
» OBJECTIVE AND CONTENTS .1 THE SAFETY STEREOTYPE .1
» THE MANAGEMENT DILEMMA .1 INTRODUCTION TO SAFETY MANAGEMENT
» THE NEED FOR SAFETY MANAGEMENT .1
» STRATEGIES FOR SAFETY MANAGEMENT .1
» THE IMPERATIVE OF CHANGE .1 SAFETY MANAGEMENT — EIGHT BUILDING BLOCKS .1
» FOUR RESPONSIBILITIES FOR MANAGING SAFETY .1
» OBJECTIVE AND CONTENTS HAZARDS AND CONSEQUENCES .1
» FIRST FUNDAMENTAL — UNDERSTANDING HAZARDS .1
» SECOND FUNDAMENTAL — HAZARD IDENTIFICATION .1
» THIRD FUNDAMENTAL — HAZARD ANALYSIS .1
» GENERAL INFORMATION SYSTEM REQUIREMENTS
» UNDERSTANDING DATABASES FOURTH FUNDAMENTAL — DOCUMENTATION OF HAZARDS .1
» DATABASE LIMITATIONS DATABASE INTEGRITY
» SAFETY DATABASE CAPABILITIES DATABASE SELECTION CONSIDERATIONS
» OBJECTIVE AND CONTENTS DEFINITION OF SAFETY RISK .1
» FIRST FUNDAMENTAL — SAFETY RISK MANAGEMENT .1
» SECOND FUNDAMENTAL — SAFETY RISK PROBABILITY .1
» THIRD FUNDAMENTAL — SAFETY RISK SEVERITY .1
» FOURTH FUNDAMENTAL — SAFETY RISK TOLERABILITY .1
» FIFTH FUNDAMENTAL — SAFETY RISK CONTROLMITIGATION .1
» SCENARIO SYSTEM DESCRIPTION HAZARD IDENTIFICATION PROCESS
» SAFETY RISK ASSESSMENT PROCESS SAFETY RISK CONTROLMITIGATION PROCESS
» HAZARD IDENTIFICATION AND SAFETY RISK MANAGEMENT LOG
» SCENARIO SYSTEM DESCRIPTION THE FIVE FUNDAMENTALS OF SAFETY RISK MANAGEMENT — SUMMARY .1
» HAZARD IDENTIFICATION PROCESS SAFETY RISK ASSESSMENT PROCESS
» SAFETY RISK CONTROLMITIGATION PROCESS
» OBJECTIVE AND CONTENTS ICAO SAFETY MANAGEMENT SARPS — GENERAL .1
» STATE SAFETY PROGRAMME SSP .1
» ACCEPTABLE LEVEL OF SAFETY ALoS
» SAFETY MANAGEMENT SYSTEM SMS .1
» SMS SAFETY PERFORMANCE .1 ICAO SAFETY MANAGEMENT SARPs
» MANAGEMENT ACCOUNTABILITY .1 ICAO SAFETY MANAGEMENT SARPs
» RELATIONSHIP BETWEEN AN SSP AND AN SMS .1
» COMPLIANCE AND PERFORMANCE .1 ICAO SAFETY MANAGEMENT SARPs
» OBJECTIVE AND CONTENTS INTRODUCTORY CONCEPTS .1
» SMS FEATURES .1 INTRODUCTION TO SAFETY
» SYSTEM DESCRIPTION .1 INTRODUCTION TO SAFETY
» GAP ANALYSIS .1 INTRODUCTION TO SAFETY
» SMS AND QMS .1 INTRODUCTION TO SAFETY
» SSPSMS AND THE ACCIDENT INVESTIGATION PROCESS .1 INTEGRATION OF MANAGEMENT SYSTEMS .1
» INTRODUCTION SYSTEM DESCRIPTION OF AN AERODROME
» GAP ANALYSIS ICAO SMS FRAMEWORK SMS GAP ANALYSIS FOR SERVICE PROVIDERS
» OBJECTIVE AND CONTENTS THE COMPONENTS AND ELEMENTS OF AN SMS .1
» THE ICAO SMS FRAMEWORK MANAGEMENT COMMITMENT AND RESPONSIBILITY .1
» SAFETY ACCOUNTABILITIES .1 SMS PLANNING
» APPOINTMENT OF KEY SAFETY PERSONNEL .1
» COORDINATION OF EMERGENCY RESPONSE PLANNING .1 SMS DOCUMENTATION .1
» OVERALL PURPOSE KEY ROLES Safety advocate RESPONSIBILITIES
» NATURE AND SCOPE QUALIFICATIONS AUTHORITY
» OBJECTIVE AND CONTENTS SAFETY RISK MANAGEMENT — GENERAL .1
» HAZARD IDENTIFICATION .1 SMS OPERATION
» RISK ASSESSMENT AND MITIGATION .1
» SAFETY ASSURANCE — GENERAL .1 SMS OPERATION
» SAFETY PERFORMANCE MONITORING AND MEASUREMENT .1
» PROTECTION OF SOURCES OF SAFETY INFORMATION .1
» CONTINUOUS IMPROVEMENT OF THE SMS .1
» THE RELATIONSHIP BETWEEN SAFETY RISK MANAGEMENT SRM AND SAFETY ASSURANCE SA
» SAFETY PROMOTION — TRAINING AND EDUCATION .1
» OBJECTIVE AND CONTENTS WHY ADOPT A PHASED APPROACH TO SMS IMPLEMENTATION .1
» PHASE I — PLANNING SMS IMPLEMENTATION .1
» PHASE II — REACTIVE SAFETY MANAGEMENT PROCESSES .1
» REFERENCES DEFINITIONS GENERAL SAFETY POLICY AND OBJECTIVES 1 General requirements
» QUALITY POLICY IMPLEMENTATION OF THE SMS
» PHASE I — PLANNING SMS IMPLEMENTATION
» PHASE II — REACTIVE SAFETY MANAGEMENT PROCESSES
» PHASE III — PROACTIVE AND PREDICTIVE SAFETY MANAGEMENT PROCESSES
» PHASE IV — OPERATIONAL SAFETY ASSURANCE
» OBJECTIVES AND CONTENTS THE COMPONENTS AND ELEMENTS OF AN SSP .1
» THE ICAO SSP FRAMEWORK SSP DEVELOPMENT .1
» GAP ANALYSIS ICAO SSP FRAMEWORK
» STATE SAFETY PROGRAMME SSP GAP ANALYSIS
» GENERAL REMEDIAL MEASURES External training, communication and dissemination of safety information
» ENFORCEMENT PROCEDURES PROPORTIONALITY OF RESPONSES NATURAL JUSTICE AND ACCOUNTABILITY EXCEPTIONS
» GENERAL APPLICABILITY External training, communication and dissemination of safety information
» PROCEDURES External training, communication and dissemination of safety information
» State safety responsibilities and accountabilities
» INTRODUCTION External training, communication and dissemination of safety information
» ICAO REQUIREMENTS ERP CONTENTS
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