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The Progress of Third Party Monitoring TPM Activities up to March 2013 and works plan is shown in Appendix F.
6.4.4 Complaint Handling System CHS
The implementation of these activities will collaborate with MIS Specialist to develop the system to the WINRIP website. The web is being developing by MIS Specialist. These
activities will be done about the end of the year 2013 until the beginning of year 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the
management of CHS as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and the complaints address.
•
Preparation of Complaint Handling Procedure.
•
The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
The development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, contractors and Consultants.
Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Investigation and Analysis.
•
Problem Solving and taking the Decision
6.5 Road Safety Audit
The Senior Road Safety Audit Engineer has not yet been mobilized. The activity for project road safety audit will be reported soon after his mobilization.
6.6. Environmental and Social Impact Issues 6.6.1. LARAP Study Report for Package No.01 : Krui – Biha
The report was concurred by the World Bank on 4 January 2013. The draft Monitoring LARAP Report was prepared and submitted by the CTC to PMU on 27 March 2013.
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6.6.2. LARAP Study Report for Package No.02 : Padang Sawah – Simpang Empat
The report was concurred by the World Bank on 13 January 2013. The draft Monitoring LARAP Report was prepared and submitted by the CTC to PMU on 27 March 2013.
6.6.3. LARAP Study Report for Package No.03 : Manggopoh – Padang Sawah
The report was concurred by the World Bank on 4 January 2013. The draft Monitoring LARAP Report was prepared and submitted by the CTC to PMU on 27 March 2013.
6.6.4. LARAP Study Report for Package No.04 : Ipuh – Bantal
The report was concurred by the World Bank on 10 December 2012. The Monitoring LARAP Report is being prepared by the CTC. A site visit to Subproject Ipuh-Bantal in
Bengkulu Province was conducted by Environmental Specialist during 13 – 15 March 2013 to check the status of land to be acquired, to estimate of land area which is
affected by the project and to identify the type of land asset affected by project, to carry out interview with PAPs, to get information related land acquisition process and to check
the current status of the Appraisal Team readiness for payment of the land acquisition. The CTC found that the land and asset of PAPs have not been paid by the project.
6.7 Management Information Systems
The Information Management Specialist has not yet been mobilized. The activity for management information system will be reported soon after his mobilization.
6.8 Quality Assurance
The Quality Assurance Engineer has not yet been mobilized. The activity for project quality assurance will be reported soon after his mobilization.
6.9 Project Risks and Mitigation Measures 6.9.1
Risks Related to Delays
Since the detailed engineering design DED is under responsibility of the Design and Supervision Consultant DSC, delay on DSC establishment affected to the procurement
of AWP-2 and AWP-3 sub-projects. As discussed previously above, the DED of several subprojects of WP-2 and WP-3 were prepared and completed by respective P2JN. The
CTC has then been instructed by DGH to review the DEDs of seven packages completed by the P2JNs package 5, 6, 11, 13, 15, 17 and 19.
6.9.2 Financial Risks
The following factors will be monitored during implementation of the loan project. •
Loan Amount •
Actual Tender Prices •
Price Adjustment •
Currency Fluctuation
