Monthly Progress Report August 2013
Western I ndonesia National Roads I mprovement Project 37
Table 6.4.1 The activities progress of TPM up to August, 2013
No
Subject of Activities Actual
Status Completed
Target
1. Preparation the initial draft of ToR of selection the TPM
100 August, 2013
2 Providing the TPM selection guidelines.
75 Sept., 2013
3. Providing the Training Materials for the TPM
75 Sept., 2013
The Progress of Third Party Monitoring TPM Activities up to April 2013 and works plan is shown in Appendix F2.
6.4.4 Complaint Handling System CHS
The implementation of these activities will collaborate with MIS Specialist to develop the system to the WINRIP website. The web is being developing by MIS Specialist.
These activities will be done about the end of the year 2013 until the beginning of year 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the
management of CHS as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and the complaints address.
•
Preparation of Complaint Handling Procedure.
•
The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
The development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, contractors and
Consultants.
Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Investigation and Analysis.
•
Problem Solving and taking the Decision
Monthly Progress Report August 2013
Western I ndonesia National Roads I mprovement Project 38
The activities of Complaint Handling System CHS was started in this month August, 2013 in provided input to the Management Information System Specialist in