If someone’s important person has passed away, say:

37 Picture 2. 10 Telephone messages usually also include requestinformation from the caller, for example: We also use reported speech in writing the content or the message from the caller, for example: - She said that she will call you tonight. - Mrs. Hapsari asked you to postpone the meeting tomorrow. - He says that he studies Dentistry. - Nafisah wants you to attend the seminar. Read the following conversation between Santi Hadi and a pharmacy technician PT adapted from Task 4. Write the proper telephone message. It was on May 28 th , 2016, at 10:20 A.M. Santi Hadi : Hello. I’m Santi Hadi. May I speak to the pharmacist, Mrs. Renggani? PT : I’m really sorry but Mrs. Renggani is not here at the moment. She went to the seminar. Santi Hadi : I see. PT : Would you like to leave a message? I’ll tell her later. Santi Hadi : Yes, please. Tell her that the medicine she gave me yesterday did not work much. My asthma is getting worse by now. PT : Sure. I will tell her to call you back when she’s here. Could I have your phone number, please? Santi Hadi : It is 085743347580. Thank you very much. Adapted from: www.twominenglish.comvideo419-leaving-messages-in-business-english 38 Picture 2. 11 Picture 2. 12 Read the following situations below. Choose one and make your telephone message. You may look at the telephone messages from the previous tasks. 1. Santi is a pharmacy technician of Simforiana Pharmacy. This morning, at 09:00 A.M., she received a call from dr. Anggih Pratiwi. The doctor wanted to tell Chawarizmi, the pharmacist of Simforiana Pharmacy to attend the seminar on antibiotics use tomorrow. She wanted Chawarizmi to call her immediately when she’s back. Her number is 0274 010894. 2. Mrs. Siti Harisah, Apt., the owner of Mayang Sehat Pharmacy wanted to tell Nrangwesthi, the pharmacy technician to send the documents of Mr. Wibisono’s medication to her email. Tonny, a pharmacy technician who was available at the moment received the call while Nrangwesthi is out buying medicine packages. It was on October 31 st , 2016, at 08:00 P.M. 39 In this chapter, you have learned:

1. Expressions in Telephoning

- Hello. Dina’s speaking. - Could I speak to Mr. Prayogo, please? - Who’s speaking, please? - Hold the line, please. - I’m afraid he’s in a meeting at the moment. - Would you like to leave a message? - Thank you for calling.

2. Expressions in Showing Sympathy

- I’m very sad to hear that. - It must be pretty tough on you. - We wish you a quick recovery. - I’m sorry to hear about your loss. - My most sincere condolences.

3. Reported Speech

We use reported speech to report what another person has said. The aspects need to be changed are usually: - Pronouns - Present tense verbs - Place and time expressions - Tenses backshift Examples : Direct Speech Reported Speech Statement He says, “I study Pharmacy.” - He says that he studied Pharmacy. - He said that he studies Pharmacy. Question - He asks, “Why don’t you study Pharmacy?” - He asks, “Do you study Pharmacy?” - He asked me why I didn’t study Pharmacy. - He asked me whether if I study Pharmacy. Request He says, “Anes, study Pharmacy.” He told Anes to study Pharmacy. 40

4. Telephone Message

Sometimes you are unable to reach the person you are trying to reach and you may need to leave a message to other people for that person. It is important to know features you must use to leave a telephone message. Features of a telephone message usually consist of: a Date and time b The caller c The person whom the caller wants to speak to d The phone number of the caller e The message detail information f The receiver of the call We also use reported speech in writing the content or the message from the caller, for example: - She said that she will call you tonight. - Mrs. Hapsari asked you to postpone the meeting tomorrow. - He says that he studies Dentistry. - Nafisah wants you to attend the seminar. How much did you learn from this unit? Put a tick √ in the box according to your understanding. Aspects Very much Much Little Telephoning ⎕ ⎕ ⎕ Expressing sympathy ⎕ ⎕ ⎕ Reported speech ⎕ ⎕ ⎕ Understanding telephone message ⎕ ⎕ ⎕ Writing telephone message ⎕ ⎕ ⎕ Vocabulary ⎕ ⎕ ⎕