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Read the following telephone message. Complete it by using the informations provided in the box. You may look at the example on the previous task.
Picture 2. 8
She also asked you to wait for her call tonight at 09:00 P.M. 0274 557557
She said that she forgot to write a prescription copy for Mrs. Susanti. 07:30
Mrs. Mustika Widhi Aug 22, 2016
Read the telephone message in task 20 again. Write T if the statement is true and F if the statement is false. Do not forget to correct the false statements.
No. Statements
T F Corrections
1. The receiver of the call is
Ridha.
2. Mrs. Mustika Widhi called the
pharmacy in the morning.
“Happy Pharmacy”
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Picture 2. 9
3. The doctor is at the pharmacy
when Mrs. Mustika Widhi called.
4.
dr. Terence does not need to call Mrs. Mustika Widhi back.
5. Mrs. Mustika Widhi forgot to
write a prescription copy to Ridha.
Study the explanation about telephone message below.
Sometimes you are unable to reach the person you are trying to reach and you may need to leave a message to other people for that person. It is
important to know features you must use to leave a telephone message.
Features of a telephone message usually consist of: a Date and time
b The caller c The person whom the caller wants to speak to
d The phone number of the caller e The message detail information
f The receiver of the call
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Picture 2. 10
Telephone messages usually also include request info from the caller, for example:
We also use reported speech in writing the content or the message from the caller, for example:
- She said that she will call you tonight. - Mrs. Hapsari asked you to postpone the meeting tomorrow.
- He says that he studies Dentistry. - Nafisah wants you to attend the seminar.
Read the following conversation between Santi Hadi and a pharmacy technician PT adapted from Task 3. Write the proper telephone message.
It was on May 28
th
, 2016, at 10:20 A.M.
Santi Hadi : Hello. I’m Santi Hadi. May I speak to the pharmacist, Mrs. Renggani?
PT : I’m really sorry but Mrs. Renggani is not here at the moment. She went
to the seminar. Santi Hadi
: I see. PT
: Would you like to leave a message? I’ll tell her later. Santi Hadi
: Yes, please. Tell her that the medicine she gave me yesterday did not work much. My asthma is getting worse by now.
PT : Sure. I will tell her to call you back when she’s here. Could I have
your phone number, please?
Santi Hadi : It is 085743347580. Thank you very much.
Adapted from: www.twominenglish.comvideo419-leaving-messages-in-business-english
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Picture 2. 11
Picture 2. 12
Read the following situations below. Choose one and make your telephone message. You may look at the telephone messages on the previous tasks.
1. Santi is a pharmacy technician of Simforiana Pharmacy. This morning, at 09:00 A.M., she received a call from dr. Anggih Pratiwi. The doctor wanted
to tell Chawarizmi, the pharmacist of Simforiana Pharmacy to attend the seminar on antibiotics use tomorrow. She wanted Chawarizmi to call her
immediately when she’s back. Her number is 0274 010894.
2. Mrs. Siti Harisah, Apt., the owner of Mayang Sehat Pharmacy wanted to tell Nrangwesthi, the pharmacy technician to send her the documents of Mr.
Wibisono’s medication to her email. Tonny, a pharmacy technician who was available at the moment received the call while Nrangwesthi is out buying
medicine packages. It was on October 31
st
, 2016, at 08:00 P.M.
