Questions Aspects need to be changed: Request Aspects need to be changed:
33
Picture 2. 6
Work in pairs. Complete the dialogues below with suitable expressions. You may look at the examples from previous discussions. After that, act it out in
front of the class.
Mita : Hello. Can I speak to my sister, Dina Ratna, please?
Worker : 1_______________________________________
Mita : It’s Mita Wulan, her older sister.
Worker : I see. 2__________________________________
Mita : No problem.
Worker : 3_______________________________________
Mita : Ah, I see. Could I leave a message, please?
Worker : Sure.
Mita : Tell her that Ria, our cousin, got a car accident this
morning. We should go to the hospital this afternoon. Worker
: 4_______________________________________ Mita
: Thanks, but it’s alright. She just got minor injuries.
Worker : Still. It must be painful for her.
Mita : 5_______________________________________
Worker :
Sure, I will. You’re very welcome.
Work in groups and make a role play based on the situation cards below. You can use the expressions in telephoning and expressing sympathy in the
previous tasks. After that, perform in front of the class.
Your are working at a pharmacy as a pharmacy technician. One of the customers is calling your pharmacy to talk to the pharmacist. Unfortunately,
the pharmacist is still at the seminar. Tell the customer to wait for the pharmacist, promise that you will call the customer once th
e pharmacis’s back to the pharmacy.
You are the pharmacy technician and your friend is the patient. The patient
calls you
to inform
that her
grandmother who
used to
buy medicines at your pharmacy has
passed away. Show your sympathy towards her with proper expressions.
34
Picture 1. 6 – 1. 8
Read the following text below and answer the following questions. Discuss it with your friends.
Picture 2. 7
1. What is the text about? 2. Who is the caller?
3. When does she call? 4. Who wrote the telephone message?
5. What does Mrs. Hapsari want to know? 6. What should Sul Hasan do after knowing the message?
35
Read the following telephone message. Complete it by using the informations provided in the box. You may look at the example on the previous task.
Picture 2. 8
She also asked you to wait for her call tonight at 09:00 P.M. 0274 557557
She said that she forgot to write a prescription copy for Mrs. Susanti. 07:30
Mrs. Mustika Widhi Aug 22, 2016
Read the telephone message in task 20 again. Write T if the statement is true and F if the statement is false. Do not forget to correct the false statements.
No. Statements
T F Corrections