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Empati empaty Analisis Pengaruh Kualitas Pelayanan terhadap Loyalitas Pasien Rawat Inap Ruangan Kelas I di Rumah Sakit Tingkat II Putri Hijau Medan

Pearson Correlation .751 .202 .541 .641 .636 .665 1 Sig. 2-tailed .000 .284 .002 .000 .000 .000 JAMINAN N 30 30 30 30 30 30 30 . Correlation is significant at the 0.05 level 2-tailed. Reliability Statistics Cronbachs Alpha N of Items .760 5

5. Empati empaty

Correlations Q1 Q2 Q3 Q4 EMPATI Pearson Correlation 1 .438 .381 .289 .696 Sig. 2-tailed .016 .038 .121 .000 Q1 N 30 30 30 30 30 Pearson Correlation .438 1 .382 .401 .752 Sig. 2-tailed .016 .037 .028 .000 Q2 N 30 30 30 30 30 Pearson Correlation .381 .382 1 .436 .754 Sig. 2-tailed .038 .037 .016 .000 Q3 N 30 30 30 30 30 Pearson Correlation .289 .401 .436 1 .739 Sig. 2-tailed .121 .028 .016 .000 Q4 N 30 30 30 30 30 Pearson Correlation .696 .752 .754 .739 1 Sig. 2-tailed .000 .000 .000 .000 EMPATI N 30 30 30 30 30 . Correlation is significant at the 0.05 level 2-tailed. . Correlation is significant at the 0.01 level 2-tailed. Reliability Statistics Universitas Sumatera Utara Correlations Q1 Q2 Q3 Q4 EMPATI Pearson Correlation 1 .438 .381 .289 .696 Sig. 2-tailed .016 .038 .121 .000 Q1 N 30 30 30 30 30 Pearson Correlation .438 1 .382 .401 .752 Sig. 2-tailed .016 .037 .028 .000 Q2 N 30 30 30 30 30 Pearson Correlation .381 .382 1 .436 .754 Sig. 2-tailed .038 .037 .016 .000 Q3 N 30 30 30 30 30 Pearson Correlation .289 .401 .436 1 .739 Sig. 2-tailed .121 .028 .016 .000 Q4 N 30 30 30 30 30 Pearson Correlation .696 .752 .754 .739 1 Sig. 2-tailed .000 .000 .000 .000 EMPATI N 30 30 30 30 30 Cronbachs Alpha N of Items .716 4 Universitas Sumatera Utara KEPUASAN PASIEN Correlations Q1 Q2 Q3 Q4 Kepuasan_ Pasien Pearson Correlation 1 .471 .414 .569 .790 Sig. 2-tailed .009 .023 .001 .000 Q1 N 30 30 30 30 30 Pearson Correlation .471 1 .317 .566 .755 Sig. 2-tailed .009 .088 .001 .000 Q2 N 30 30 30 30 30 Pearson Correlation .414 .317 1 .389 .709 Sig. 2-tailed .023 .088 .033 .000 Q3 N 30 30 30 30 30 Pearson Correlation .569 .566 .389 1 .819 Sig. 2-tailed .001 .001 .033 .000 Q4 N 30 30 30 30 30 Pearson Correlation .790 .755 .709 .819 1 Sig. 2-tailed .000 .000 .000 .000 Kepuasan_Pasien N 30 30 30 30 30 . Correlation is significant at the 0.01 level 2-tailed. . Correlation is significant at the 0.05 level 2-tailed. Reliability Statistics Cronbachs Alpha N of Items .765 4 Universitas Sumatera Utara LOYALITAS PASIEN Correlations Q1 Q2 Q3 Q4 LOYALITAS Pearson Correlation 1 .531 .396 .329 .744 Sig. 2-tailed .003 .030 .076 .000 Q1 N 30 30 30 30 30 Pearson Correlation .531 1 .345 .522 .799 Sig. 2-tailed .003 .062 .003 .000 Q2 N 30 30 30 30 30 Pearson Correlation .396 .345 1 .329 .659 Sig. 2-tailed .030 .062 .076 .000 Q3 N 30 30 30 30 30 Pearson Correlation .329 .522 .329 1 .775 Sig. 2-tailed .076 .003 .076 .000 Q4 N 30 30 30 30 30 Pearson Correlation .744 .799 .659 .775 1 Sig. 2-tailed .000 .000 .000 .000 LOYALITAS N 30 30 30 30 30 . Correlation is significant at the 0.01 level 2-tailed. . Correlation is significant at the 0.05 level 2-tailed. Reliability Statistics Cronbachs Alpha N of Items .726 4 Universitas Sumatera Utara LAMPIRAN 3 Deskripsi Responden KUALITAS PELAYANAN 1. Bukti Fisik Tangibles Q1_BUKTI_FISIK Frequency Percent Valid Percent Cumulative Percent 2 1 2.1 2.1 2.1 3 5 10.6 10.6 12.8 4 19 40.4 40.4 53.2 5 22 46.8 46.8 100.0 Valid Total 47 100.0 100.0 Q2_BUKTI_FISIK Frequency Cumulative Percent Valid Percent Percent 2 7 14.9 14.9 14.9 3 4 8.5 8.5 23.4 4 23 48.9 48.9 72.3 5 13 27.7 27.7 100.0 Valid Total 47 100.0 100.0 Q3_BUKTI_FISIK Cumulative Frequency Percent Valid Percent Percent 2 4 8.5 8.5 8.5 3 8 17.0 17.0 25.5 4 21 44.7 44.7 70.2 5 14 29.8 29.8 100.0 Valid Total 47 100.0 100.0 Universitas Sumatera Utara Q4_BUKTI_FISIK Frequency Percent Valid Percent Cumulative Percent 2 1 2.1 2.1 2.1 3 8 17.0 17.0 19.1 4 17 36.2 36.2 55.3 5 21 44.7 44.7 100.0 Valid Total 47 100.0 100.0 Q5_BUKTI_FISIK Frequency Percent Valid Percent Cumulative Percent 2 1 2.1 2.1 2.1 3 7 14.9 14.9 17.0 4 18 38.3 38.3 55.3 5 21 44.7 44.7 100.0 Valid Total 47 100.0 100.0

2. Keandalan Reliability

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